1. Chapter 1-4
Review

2. Chapter 1 1. How is communication defined?
The social process by which people in a specific context construct meaning using symbolic behavior.
2. What are the four primary channels of communication?
Reading
Writing
Speaking
listening

3. 3. What does speech communication include
3. What does speech communication include? How is the context of speech communication unique?
Speaking and listening
It involves face to face contact and feedback
4. What 2 elements contribute to symbolic meaning in communication?
Words and nonverbal behavior

4. 5. What is intrapersonal communication?
Communication within oneself
6. What is interpersonal communication? What is it also known as?
Communication between individuals.
Dyadic communication

5. 7. List 5 general reasons that people communicate.
To inform
Express feelings
Express imagination
Perform social rituals
To persuade

6. 8. What are 5 common misconceptions about communication?
That it is always valuable.
That it is the solution to all problems.
That more of it is always better.
That it is simple.
That meanings are determined by words alone.

7. Chapter 2 1. denotative meaning
The standard dictionary definition of a word
2. self-concept
A set of relatively stable, subjective labels one applies to oneself

8. 3. diaphragm
Curved muscle separating the chest and the abdominal cavity
4. trachea
The windpipe
5. Paralanguage
Nonverbal communication that includes articulation and pronunciation, rate, pitch, volume, etc.

9. 6. perception
A process by which one assigns meaning to sensory data
7. connotative meaning
A personal and unique interpretation of a word
8. larynx
The voice box

10. 9. bypassing
Using a single word to mean 2 different things or using 2 different words to mean the same thing
10. diphthongs
Pairs of letters such as au, oi, and ou

11. 11. What are the 3 elements in the definition of self-concept?
Labels apply to you
They are relatively stable
They are subjective
12. What is perception?
A process by which we assign meaning to sensory data.

12. 13. What are the 3 steps in the process of perception?
Selecting
Organizing
Interpreting cues
14. What are the 5 factors involved in the interpretation of sensory cues?
Knowledge
Personal moods
Past experiences
Expectations
Assumptions about behavior

13. 15. What is a self-fulfilling prophecy?
A misperception based on an already formed worldview.
16. What is articulation?
Saying words clearly

14. 17. What are the 6 primary ways in which nonverbal messages relate to verbal messages?
They can repeat
Substitute
Complement
Emphasize
Regulate
contradict

15. 18. Name the 7 major types of nonverbal communication.
Paralanguage
Posture and gesture
Face and eyes
Touch
Clothing
Distance
time

16. Chapter 3 1. Explain the social penetration theory of self-disclosure.
It considers communication in terms of its breadth and depth.
2. How can self-disclosure damage a relationship?
By being inappropriate or not reciprocal.

17. 3. Name and explain the 3 methods of problem solving.
Win-lose—one party achieves its goals
Lose-lose—no one is satisfied
Win-win—everyone wins (this method is the most effective)

18. 4. Explain the 5 steps involved in win-win problem solving
Establish communication
Own the problem
Define terms and values
Find common ground
negotiate

19. 5. What 3 things does communication provide in a family system?
Pragmatic interchange
Family identity
Social support

20. Chapter 4 1. Informational listening Used when dealing with facts.
2. Evaluative listening
Decision making
3. Empathic listening
Provides emotional support

21. 4. Pseudolistening
Merely acting the part of a listener
5. self-centered listening
Framing responses instead of really listening
6. selective listening
Attending to only part of the message

22. 7. Fill in listening
Supplying expected information
8. Defensive listening
Viewing comments as personal attacks
9. Insulated listening
Avoiding unpleasant messages

23. 10. Reconstructive listening
Making a new message fit with a prior one.

24. Name the 4 components that make up the listening process.
Hearing
Attending
Understanding
remembering