1. WE’RE LIVING IN AN OMNICHANNEL WORLD.
BUT DOES YOUR BRAND KNOW HOW TO SPEAK ITS LANGUAGE?

2. IN THE CONTACT CENTER LIES THE PULSE OF YOUR CUSTOMERS…
ALL THE ANSWERS NEEDED TO IMPROVE THE WAY THEY INTERACT WITH YOU.

3. NO MATTER THE CHANNEL, DOMAIN OR GEOGRAPHY
AT SERVION, WE ENSURE EVERY CUSTOMER INTERACTION IS POSITIVE, CONSISTENT AND PROACTIVE
NO MATTER THE CHANNEL, DOMAIN OR GEOGRAPHY

4. 10 BILLION
OVER
OMNICHANNEL INTERACTIONS PER YEAR

5. 1000s OF SUCCESSFUL INSTALLATIONS
ACROSS 60+ COUNTRIES

6. OVER 600
SATISFIED CLIENTS

7. 10X INCREASE
IN SELF-SERVICE USAGE
- A TOP INSURANCE COMPANY

8. 41% REDUCTION
IN ABANDONED CALLS
- A MAJOR INTERNATIONAL BANK

9. OVER $10 MILLION
IN COST SAVINGS
- A LEADING TELECOM COMPANY

10. OVER
140 CONTACT CENTERS
MANAGED WORLDWIDE
BY OUR NOC

11. HERE’S HOW WE DO IT

12. DISCOVER AND UNDERSTAND CUSTOMER CHALLENGES AND REQUIREMENTS
ACROSS CHANNELS.

13. DESIGN
CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS TO ALIGN BUSINESS OBJECTIVES WITH MARKET DEMANDS

14. DELIVER
CUSTOMER EXPERIENCE STRATEGIES THAT BRIDGES GAPS BETWEEN THE BRAND PROMISE AND CUSTOMER EXPECTATIONS

15. A PIONEER IN DIGITAL CUSTOMER EXPERIENCE

16. OUR UNIQUE IP-BASED PLATFORMS
DELIVERING
EXCEPTIONAL
CUSTOMER
EXPERIENCE
Technology Services
ServIntuit
Omnichannel Customer Experience
Product Engineering
ServInsights
Operational Analytics
Managed Services
ServEngage
Customer Journey Experience Platform
Consulting Strategy
ServCloud
Cloud-Enabled Solutions

17. Neil Clover - Mathematica Policy Research”
These are folks that will provide not just the depth and the knowledge that you need, but also the pushback to bring the right solution to the table the first time around. It’s a true value-add relationship. ”
Neil Clover - Mathematica Policy Research

18. ”
We have had a long and prosperous relationship with Servion. They have been instrumental in building some of the components, especially dedicated applications used for managing the call center. ”
Barry Grant - iQor

19. Jessica Eason - Sterling Infosystems”
It was clear from the first meeting that Servion understood customer service, both the IT and business side. Their solution has definitely brought our whole company together and overall - made everything easier for Sterling world. ”
Jessica Eason - Sterling Infosystems

20. TALK TO US