1. Softdial Contact Center Guide
Version 10.7 Overview
Version 10.7 is an intermediate version between V10.6 and V11. It includes some features of V11 that are required prior to V11 GA.
Please note that the details contained in this section represent what is currently in development and Q.A.
The feature list following is subject to change before final GA release.

2. Version 10.7 Overview Area Feature Detail Benefits Salesforce
Integration with SCC
Agent access to predictive, progressive and preview dialer campaigns via the Salesforce user screen (includes reporting of SCC dispositioned call outcomes)
Brings full automated dialing and retry management to Salesforce users in an integrated, easy to use UI
Authentication
Single sign-on
Single Authentication service for all SCC web applications including Scripter
Simpler agent logon process
Multimedia Support
New multiple turret architecture
Agents can have multiple presence i.e. one agent can maintain multiple simultaneous sessions, one for each supported media type
Adds support for simultaneous multimedia sessions e.g. chat and as well as voice
Compliance
Screen recording
Records all agent on-screen activity on the agent PC, transfers recording to a central store when each transaction is complete
Audio plus screen capture full compliance offering