1. MiContact Center
Why We Win
Name
Title
Date

2. Industry Leadership and Growth

3. Mitel Today

4. Mitel’s Industry Leadership & Growth

5. Mitel for Superior Customer Experience
CRM.com
LEADER #3
WORLD CONTACT CENTER MARKET
<100 Agents (MZA)
CHALLENGER
623,000
Agent Seats
34,000
CUSTOMER EXPERIENCE
FOR 15,500+
BUSINESSES
WORLDWIDE
CLOUD AGENTS

6. MiContact Center Why We Win

7. 40+ years of innovation Reason #10
Don’t discount the heritage features!

8. Reason #9
Large reference base

9. Flexibility Reason #8 Professional Services Organization
Open Architecture
Proven API’s
Open Database Access

10. Reason #7
Intuitive
Single point of administration and configuration (YourSite Explorer)
Drag-and-drop workflow design
Agent and supervisor interfaces

11. Flexible deployment model
Reason #6
Flexible deployment model
Premise
Cloud
Appliance
Industry Standard Software
Virtual
Mitel telephony platforms and Microsoft Lync/Skype for Business

12. Rich feature set Reason #5 “Better together” feature set
MiCollab UC
MiVoice Call Recording
CRM integrations
Mitel OIG
Web & desktop clients
Interactive Contact Center
Forecasting
Scheduling
Interactive Visual Queue
Auditor
Unlimited Supervisors

13. Mitel commitment Reason #4 Acquisitions Research and development
Contact center experts worldwide
Designated sales and marketing

14. Reason #3
Market position

15. Complete solution Reason #2 Rich Unified Communications Resiliency
Platform Agnostic
Collaboration
Contact Center
Rich Phones
Voice Documentation
Predictive Dialer
Cloud Offering

16. Trusted experts Reason #1 39% 22% 21% 18% Sales Person Competency
Complete Solution
Product Quality
Price

17. Top 10 Reasons Customers Choose MiContact Center
Sales Person Competence
Complete Solution
Superior Value for the money
Commitment to the Contact Center
Complete Rich Feature Set
Flexible Deployment
Ease of Use Intuitive
Flexibility – Open architecture
Large Reference Base
40 Years of Innovation