1. Institutional Assessments Spring 2013 Report
K. El Hassan, PhD.
Director OIRA

2. Outline Exit Survey ICE Reports CAAP College Outcomes Survey
Employee Satisfaction Survey

3. I. Exit survey 9. Which Faculty/School will you graduate from?
12-13 Percent
11-12 Percent
10-11 Percent
09-10 Percent
Agricultural & Food Sciences 8 9
Arts & Sciences 36 35 33 38
Engineering & Architecture 27 26 24
Faculty of Medicine 1 6
Health Sciences 5 4
Rafic Hariri School of Nursing 3
Suliman S.Olayan S.of Business 21 20 19 22

4. Exit Survey
13. Which of the following will become your main activity after graduation?
12-13 Percent
11-12 Percent
10-11 Percent
09-10 Percent
I don’t know yet 10 9 8
I have accepted a job 15 14 18
I plan to continue in my current position/job 7 6 5
I will be going to a graduate or professional school full-time next year 28 25 26
I will be going to a graduate or professional school part-time next year and working part- time 3 4
I am still seeking employment 32 34 31
Other (Please specify) ________________________________________
14. For the main activity you mentioned, please indicate the location where you intend to pursue this activity.
Lebanon 52 53 58 61
Arab (Gulf –States) 20 17 16
Arab (Non-Gulf) 2 1
Europe 12 11
North America
Others

5. Exit Survey

6. Exit Survey

7. Exit Survey

8. II. Instructor Course Evaluation (ICE)
Demographics
Fall 10-11 Sp
Fall 11-12 Sp
Participants
Course sections
Questionnaires
1606
25,488
1579
23,533
1634
24,240
1416
22,585
Class %
Freshman 7 6
Sophomore 29 28 27
Junior 25 26
Senior 23 24
4rth Year 8
5th Year 1 .4
Graduate
Special
Prospective .2

9. Instructor Course Evaluation (ICE)
Demographics
Fall 10-11 Sp
Fall 11-12 Sp
Faculty
FAFS 6 8 7
FAS 55 56
FEA 21 20 19
FHS 5 4 3
OSB 11 12
SNU 2
Reason for taking Course %
Required from major 57 53
Elective from major 14 15 16
Elective outside major 13 17
Required outside major 10 9
University required

10. ICE Trend Descriptives by Subscale

12. III. College Outcomes Survey (COS)
Conducted in April/May 2013 to 726 undergraduate students in the classrooms.
A representative sample of 56 course sections totaling students was selected.
ACT has stopped its surveys but they granted AUB the right to keep using items of the survey. So OIRA developed a revised form that includes items most relevant to AUB needs, and are needed for strategic planning and other assessments.
The final version of the form included 86 items in addition to the demographics

13. COS: Progress made in Attaining Outcomes

14. COS: Views of the College
AGREEMENT WITH STATEMENTS ABOUT THIS COLLEGE

15. COS: Personal Growth since Entering College

16. COS: Satisfaction with Aspects of University

17. Areas of Growth: College Contribution

18. Results by Class

19. SATISFACTION WITH GIVEN ASPECTS OF THIS COLLEGE BY CLASS

20. COLLEGE CONTRIBUTION TO GROWTH AND PREPARATION

21. ADDITIONAL QUESTIONS

22. Additional Items

23. IV. CAAP
Representative sample of 135 junior students took it though sample was originally 502, so only 27% response rate.
There was over representation of OSB (25%), under representation of FEA (23%), and good representation of FAS.
GPA of those who took it (79) lower than last year’s (81.5), so we have a lower ability group this year.
Higher GPA higher CAAP score especially for CT, MR, and R.
Males did better than females on all tests, except W where they had slightly lower scores.

24. Comparison of CAAP Results with National Norms and with 2003-13

26. CT Scores by Major, Comparison with 2007-2012

27. Math Reasoning by Major, Comparison with 2006-12

28. CAAP
In Writing, AUB students consistently do better on usage/mechanics than on rhetorical writing and they have attained national norm level on this skill.
In rhetorical writing they are slightly lower this year and slightly lower than national norms and need to work on this.
With respect to Reading, they performed usually slightly better on social science readings than on arts/literature, with former close to national norms.
With respect to math; they do very well on both sections and much higher than the norms though with higher performance on college algebra than basic algebra.
84% (vs. 90%) of students obtained Certificates of Achievements indicating that they achieved ≥50th % ile of the normative sample.
62% (vs.70%) obtained two certificates, similar to 4-year average.

29. Distribution of Certificates of Achievement by Subject

30. Distribution of Certificates of Achievement by Subject

31. Employee Satisfaction Survey Report
The survey was made available in English and Arabic
ESS was administered on-line to faculty and staff Grades 7 and above, while it was administered in paper form to those below Grade 7 (4-6).
1,413 employees answered on-line survey, 720 provided full responses while 693 partial ones, and 122 filled out paper version with a total of 1,535 employee responses (37%).
Cannot judge very well representativeness of the sample because 21% of respondents did not specify grade level.

32. Breakdown of the Employee Survey

33. Response Rate by Grade Level

34. Respondents by Gender & Age Level

35. Results

36. Highest and Lowest Items

39. Subscale Means for AUB and AUBMC Academic and Non-Academic

42. Satisfaction by Background Variables
Satisfaction by Grade Level.
Academic employees have lowest satisfaction.
Lower level employees, lower than grade 9, have higher satisfaction than upper level employees, except on management.
Satisfaction by Level of Education
Employees with lower levels of education have higher satisfaction with overall items and all subscales.
There seems to be no difference by educational level on satisfaction with service departments.

43. Satisfaction by Background Variables
Satisfaction by Years of Employment at AUB
Employees with more than 20 years of employment and new hires have highest level of satisfaction.
With years of service, satisfaction starts to decrease to reach its lowest with employees who have been 5-10 years, and then satisfaction starts to increase after ten years of employment.
Satisfaction by Age
Younger employees have higher satisfaction with subscales and overall items, then as they grow older satisfaction decreases to lowest in age groups.
After that it starts to increase with older age groups greater than 45.

45. Summary of Employee Comments
Most satisfying at AUB:
Stability, security, benefits, package.
Opportunities to grow and develop, and autonomy.
Students, eagerness, quality, diversity.
Policies and procedures, well established work systems, leadership.
Advanced technology,
Working environment, campus, reputation, mission,
professionalism, teamwork, academic freedom, respect, support, friendly, ethical place, high standards, challenging

46. Summary of Employee Comments
Least satisfying at AUB
Salary, performance appraisal, promotion not linked to achievements, workload, stressful, unfairness, favoritism promotions, tenure, working hours, money spent on construction.
Bureaucracy, lack of coordination and communication between departments, lack of transparency in hiring, heavy structure, rigid policies, lack of competent senior managers.
No career development, lack of advancement opportunities, de-motivated staff, lack of recognition.
HIP, purchasing, IT, comptrollers’ office,.

47. Summary of Employee Comments
Suggestions for enhancing satisfaction
Fairness in salaries, promotion based on achievement, objective appraisal, recognition, well studied promotions, transparency, and accountability.
Increase training & development, career paths, put right people in right place, orientation to new employees and managers.
Lower parking and Hostler fees.
Better communication, flexible policies, and competent managers.