1. Dr. Clark Quinn Executive Director Quinnovation
From Execution to Innovation: Strategically Enhancing Organizational Learning Through Technology
Dr. Clark Quinn
Executive Director
Quinnovation

2. Waves of change are coming…

3. …and you have some pieces…

4. …do you know how they work together?

5. You need a map!

6. Path Challenges 6 Steps - for each: Rethink Definition
Example
Value Proposition
Tech
Benefits
Costs
Rethink

7. About Quinnovation Independent Consultancy Previous
Design/programming
Cog Sci
Academic
‘New Media’
Always learning/technology
Now: Making companies smarter
Games (read Simulations/Scenarios)
Mobile
EPSS/Workflow
Strategy

8. Companies looking for the next step:
Manufacturer
Siloed Documentation
Financial Services
Siloed Content
Software Application Developer
SME Presentations
Still doing F2F
Consumer Manufacturer
Not for Profit Services
…Courses, not Solutions

9. Execution & Innovation
Old
Predictable, manageable change
Execute
New
Uncertainty
Adapt
Innovate
Transition?

10. The Performance Ecosystem

11. The Map

12. Step 0: eLearning

13. Step 0: Definition Content on a screen with a quiz Virtual Classroom
Example:
All the bad eLearning out there!

14. Step 0: Value Proposition
Tech
Hosting
Web Conf
Benefits
Broader reach
Lower downtime
Single Investment
Costs
Low quality
Maintenance/Updating

15. Step 1: Improved ID

16. Step 1: Definition Cognitively Enhanced Design
Model-based
Skills-based
Emotionally Engaged Design
Motivation
Meaningful Practice
ILS
Example:
UBS - Scenarios
Your examples?

17. Step 1: Value Proposition
Tech
LMS
Benefits
Learning that works
Costs
Enhancing capabilities
Overused
Addresses novices, mostly
Q’s?

18. Step 2: Performance Focus

19. Step 2: Definition Not just courses References Job Aids Updates
Decision Tools
Etc.
Example:
Software Application Developer - Multiple Portals
Your examples?

20. Step 2: Value Proposition
Tech
Portals
Benefits:
Better performance
Supports more than just novices
Costs:
Redundant Development
Use
Multiple sites
Poor access
Q’s?

21. Step 3: eCommunity

22. Step 3: Definition Supporting dialog among team members
Communities of Practice
Negotiated Understanding
Virtual Mentorships
Example:
DAU - CoP
Your examples?

23. Step 3: Value Proposition
Tech:
Blogs
Wikis
Discussion Boards KM
Benefits:
Supports top performers as well
Captures hidden knowledge
Costs:
Needs support
Hard to catalyze
Q’s?

24. Step 4: Greater Integration

25. Step 4: Definition Curricula articulation Meta-data and packaging
Content Models
Single-Sourcing
Content Governance
(NOT CMM)
Example:
Medical Manufacturer - Performance Support/Manuals
Your examples?

26. Step 4: Value Proposition
Tech:
CMS
XML/DITA
Benefits:
Efficiency
De-siloization
Costs:
Organizational coordination
Q’s?

27. Step 5: Broader Distribution

28. Step 5: Definition Multimedia Mobile Example:
Podcasts
Vidcasts
Mobile
WML
SMS
Example:
Engineering Group - WhitePaper Podcasts
Your examples?

29. Step 5: Value Proposition
Tech
Devices
Media Tools
Benefits
Convenience
Context-sensitivity
Costs
Redundancy
Conversions
Q’s?

30. Step 6: Performance Ecosystems

31. Step 6: Definition Dynamic Portals Mass customization Personalization
Example:
IBM - Customized Portals
Your examples?

32. Step 6: Value Proposition
Tech
Competency Models
Content Models
Role Models
Benefits:
Unified approach
Customized Performance
Costs
Linking systems as well as organization
Q’s?

33. The Goal

34. Another way to think about it
You’re not about training/learning, you’re about empowering performance
And More
Meta-learning
Informal Learning
Problem-solving/Creativity/Innovation/Wisdom
You’re not about computers or web, you’re about all technology
Mobile
KM/CMS/Portals

35. There’s more, of course…
Customization to your business, context, culture, etc.
Alignment of learning objectives with business goals
Implementation as organizational change …
And the bigger step…

36. Action! Evaluate Your Status Recruit Needed Capability
Assess Your Readiness
Scan for Opportunities
Choose Your Priorities
Plan Your Implementation
Bridge that Chasm!

37. Coordinates Clark Quinn clark@quinnovation.com +1-925-200-0881
Site: quinnovation.com
Blog: learnlets.com