1. The Effective User Throughout the Supply Chain
Mary Ann Guthrie, VP, R&D, UX & Customer Management Solutions
Luc Janssen, VP, R&D, Manufacturing & Supply Chain Solutions
May 9, 2017

2. Safe Harbor The Effective User Throughout the Supply Chain
This presentation includes forward-looking statements about QAD and its business. These statements are subject to risks and uncertainties that may cause actual results and events to differ materially.  These risks and uncertainties are detailed in QAD’s SEC filings, including the company's latest Annual Report on Form 10-K dated April 7, 2017 and in particular the section titled “Risk Factors” therein and other periodic reports the company files with the Securities and Exchange Commission thereafter.
This presentation contains certain references to financial measures that have been adjusted to exclude certain expenses and other specified items.  These financial measures differ from comparable measures calculated and presented in accordance with accounting principles generally accepted in the United States of America (“GAAP”) in that they exclude unusual or non-recurring charges, losses, credits or gains.  This presentation identifies the specific items excluded from the comparable GAAP financial measure in the calculation of each non-GAAP financial measure.    Management believes that financial presentations excluding the impact of these items provide useful supplemental information that is important to a proper understanding of the Company’s  business results by investors.  These presentations should not be viewed as a substitute for results determined in accordance with GAAP, nor are they necessarily comparable to non-GAAP financial measures presented by other companies.
The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract.  It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.
QAD undertakes no obligation to update forward-looking statements.

3. Introduction Mary Ann Guthrie Luc Janssen
The Effective User Throughout the Supply Chain
Introduction
Mary Ann Guthrie
VP, R&D
UX & Customer Management Solutions
Luc Janssen
VP, R&D
Manufacturing & Supply Chain Solutions

4. The Effective User Throughout the Supply Chain
And the Oscar Goes To . . .

5. The Effective User Throughout the Supply Chain
Ready for Framing…

6. What could be the problem???
The Effective User Throughout the Supply Chain
What could be the problem???

7. Usability is bringing a bit of human rights into the world of computer-human interaction
- Joel Spolsky

8. Agenda Channel Islands User Experience The Collaborative Supply Chain
The Effective User Throughout the Supply Chain
Agenda
Channel Islands User Experience
The Effective User
The Collaborative Supply Chain
Sales
Service
Purchasing
Demo
Q&A

9. Channel Islands 45 Focused Role-based Menus
The Effective User Throughout the Supply Chain
Channel Islands
45 Focused Role-based Menus
Customer
Management
Finance
Manufacturing
Supply Chain

10. Channel Islands in 2017: Santa Rosa
The Effective User Throughout the Supply Chain
Channel Islands in 2017: Santa Rosa
Cloud functions that support the Effective User in interacting with the outside, connected world
Customers: Actionable sales and services
Suppliers: Visibility and collaboration
Supported by Actionable Insights
Activity Feed
Action Center

11. Channel Islands Today Sales Service and Support Requisitions
The Effective User Throughout the Supply Chain
Channel Islands Today
Sales
Service and Support
Requisitions
Purchasing
Product Structures
Supplier Portal
Supporting Base Functions
Customer, Supplier, Item, …
Actionable Insights
Activity Feed
Action Center
Personalization
Process Maps
Mobile Action Center

12. Sales Sales Quotes Sales Orders Contacts Leads Returns Open Shipments
CRM
Sales
Release
Sales Orders
Picklist
Confirm Shipment
Invoice

13. Service Sales Order Reference Docs Sales Quotes Sales Orders
Create New
POs
Sales Quote
Service Order
Returns
Service Orders
Invoices
Assign To
Information
Action Request
Service

14. Release to Purchase Order
Purchasing
Purchase Order
Release to Purchase Order
QAD Supplier
Portal
Supplier
Approved
Requisition Create
AVL
AVL

15. Side by Side: Mobile − Channel Islands − .NETUI
The Effective User Throughout the Supply Chain
Side by Side: Mobile − Channel Islands − .NETUI
The most effective access for the task at hand

16. Actionable Insights Inbox Activity Feed Dashboards
The Effective User Throughout the Supply Chain
Actionable Insights
Inbox
Activity Feed
Dashboards
Mobile Action Center

17. Channel Islands Demo

18. Planned Near-term and User Research
The Effective User Throughout the Supply Chain
Planned Near-term and User Research
Customer Service
Order allocations
Credit approvals
Service and Support
Service order activity
RMA / returns
Purchasing
MRO purchase orders (EAM)
PO receipts and returns
QAD Supplier Portal
Interaction

19. Channel Islands Plans Midterm
The Effective User Throughout the Supply Chain
Channel Islands Plans Midterm
Service and Support
Mobile Field Service
Field Scheduling
Service Contracts
Purchasing and Requisitions
Supplier Schedule Orders
Inventory Management
UX Transformation
QAD Financials
QAD Trade Activity Management
QAD Enterprise Asset Management

20. Channel Islands Smart, UX-driven, cloud functions that enable you to:
The Effective User Throughout the Supply Chain
Channel Islands
Smart, UX-driven, cloud functions that enable you to:
Become more effective
Act with insight
Access at any time, in any place

21. “Easier, quicker and more efficient” “Everybody likes the UI . . .”
“QAD is on the right track”

23. The Effective User Throughout the Supply Chain
Highlighted Sessions
Automating Revenue Recognition and Compliance Update
Rene Bergkamp, R&D QAD
Mike Lane, R&D QAD
Wed, May 11:00 am
Ambassador 3
Making Your Manufacturing Agile in an Industry 4.0 World
Guido VanDenBroeck, R&D QAD
Bengt Johansson, R&D QAD
Wed, May 1:30 pm
Ambassador 3
More CI in QAD Booth and Demo Theater
CI for Purchasing - LaSalle B
Wednesday, May 11:00 am
CI for Service & Support Mgmt - LaSalle B
Thursday, May 9:45 am

24. Questions and Answers Mary Ann Guthrie Luc Janssen
The Effective User Throughout the Supply Chain
Questions and Answers
Mary Ann Guthrie
VP, R&D, UX & Customer Management Solutions
Luc Janssen
VP, R&D, Manufacturing & Supply Chain Solutions
Would you like to participate in future UX Studies?

25. www.qad.com The Effective User Throughout the Supply Chain
©QAD Inc. 2017