1. Cornerstone Phase 4 Update for Stakeholders October 19, 2011
Customer Information System Replacement
Project Update
Cornerstone Phase 4 Update for Stakeholders October 19, 2011
Intent of the Presentation
Provide a high level overview of why we should replace CIS?
Why should we replace it now?
The final numbers in terms of Total Costs and Total Benefits are still in development.
Numbers (i.e. Project Cost and Benefits) will be brought forward for the May BT 1

2. Phase 4 – Current Status
On Track
Board
Approval
TODAY
Go Live
2011
2012
2013 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Blueprint
(6 months)
Realization
(7 months)
Final
Prep (5
Months)
Verification and Stabilization
(4 months)
The CIS project is nearing the end of the Blueprint phase.
The project schedule is “on track” to the baseline plan
Benefits confirmation is being completed as a part of blueprint
Forecast at completion remains at: $179.8M (including contingency)

3. Phase 4 - Project Milestones
Date
Description
Status
Implementation Kickoff
June 1, 2011
Context: Officially start the implementation phase.
Measure:
Project team structure has been assembled.
Project methodology has been documented and agreed to by all parties.
Project leadership team / sponsors assign accountability to the project team.
Complete
Blueprint phase
October 31, 2011
Context: The CIS project design has been completed.
1. Hydro One has reviewed and accepted the design documents and solution.
2. Project governance has compared the design criteria against requirements, timeline, cost and benefits and confirmed that the exit criteria to the Realization phase has been met.
In-Progress
Realization
April 30, 2012
Context: The CIS solution development has been completed and tested.
Development of solution is completed.
Systems integration testing has been completed.
Business processes changes have been completed.
On track
To complete
Oct 31
On track
To start
Nov 1

4. Phase 4 - Project Milestones
Date
Description
Status
Final Preparation
October 9, 2012
Context: Testing, Training and Sustainment Readiness completed
Measure:
User acceptance testing completed and signed off by LOB.
System data conversion and migration activities have been tested / audited and confirmed ready for Go Live weekend.
The Sustainment organization has signed off the Operational Readiness Tests and Commissioning final documents are completed.
Training material has been developed and training is tracking to plan.
Go-Live
Context: Go-Live – cutover the CIS solution into production.
Conversion Activities are completed in accordance with the plan
Transactional activity begins within new CIS and legacy systems are moved to read only.
Users are able to function within the new system.
Adequate support is available to aid users through the transition.
Verification and Stabilization
February 15, 2013
Context: The transition to the sustainment organization for all aspects of support outlined in the services agreement with Inergi.
Hydro One has completed the CIS System Acceptance.
The user change management organization is in place and supporting impacted users.
Inergi Commissioning final documents are completed.
On track
To Start
May 1, 2012
On track
To go Live
Oct 9, 2012
On track
To complete
Feb 15, 2013 4

5. CIS Solution Overview By the Numbers15
Current systems to be retired 40
Existing systems to be integrated with the new CIS Solution 68
Detailed Business Process Designs (BPDs)
2700
Business Requirements to be met
1500
Employees directly impacted by the transformation across
Hydro One, Vertex & Inergi (11 lines of business, 27 departments) 5 5 5

6. CIS Business Functions
Customer Information and Contact Management
Conservation and Demand Management
Customer Service
Service Order Management
Service Order and
Work Management
Meter Device Management
Meter Data Acquisition and Storage
Metering
Bill Calculation and Printing
Complex Billing (Interval Metered)
Remittance Processing
Credit and Collections
Billing and Payment
Wholesale Market Settlements
Retailer Enrollment and Billing
Retail and
Wholesale Market

7. CIS Systems Customer Service Service Order and Work Management
Telephony
Web
Inbound Correspondence
IVR/
CTI
Auto- dialler
eCustomer /
TOU Portal
Fax
Mail
Reporting
Customer Service
CRM
Interaction Centre
iCare
Exception Management Application
Business Objects
Work Mgmt
Service Order and
Work Management
PCAD
ORMS
FMS
Meter
MDUS &
WEB
HES
Business Warehouse
Metering
IESO MDMR
Radix
Billing and Payment
Device Mgmt
Rates and Billing
Collections & Financials
Billing and Payment
AMI Integration
EDM & Complex Billing
ERP
Data Marts
Formatting
Archiving
Market
Retail and
Wholesale Market
Intercompany Data Exchange - IDE(X)
EDM

8. 80+ Interfaces to be built and tested

9. Project Costs
On Track