1. ON MARKETING 6 TIPS AND TRICKS
Practical Takeaways from Hubspot’s INBOUND 2014 Conference
Want to talk delight?

2. TIP 1: BE INSANE

3. Do crazy things.

4. “It’s hard to get something across, unless you do something bold.”
Brooke Hammerling
Founder, Brew Media Relations
@brooke

5. IMPACT removed their blog sidebar.

6. And increased conversion rates.
IMPACT removed their blog sidebar.
And increased conversion rates.

7. IMPACT removed their blog sidebar.
74%
IMPACT removed their blog sidebar.
And increased conversion rates.
Idea from IMPACT:

8. TIP 2: BE HUMAN

9. Content should add value AND entertain.

10. Build tribes. Inspire movements.”
“Don’t just create marketing campaigns.
Build tribes. Inspire movements.”
Ekaterina Walter
@ekaterina

11. A boring brand like H&R Block is better at engaging their customers than you, because they are using humor and being human.
Idea from Visual Storytelling:

12. TIP 3: BE PROACTIVE

13. Re-engage cold leads.

14. “Instead of selling, you educate and inform.”
David Meerman Scott
@dmscott

15. Set a workflow to change lead status if no activity in 60 days.

16. Change tactics here, and send a simple email to these leads.
Set a workflow to change lead status if no activity in 60 days.
Change tactics here, and send a simple to these leads.

17. [Compliment about the business].
Hey there [NAME],
[Compliment about the business].
By chance do you know who is the right person to talk to regarding [COMPANY NAME’S] [YOUR UNIQUE PROBLEM SOLVER].
Best,
[SALES DUDE]
Idea from Predictable Revenue:

18. TIP 4: BE FOCUSED

19. Don’t spray and pray during promotion.

20. act of reframing the problem that makes the revolution possible.”
“When you look at successful attempts at transformation you will see an
act of reframing the problem that makes the revolution possible.”
Malcolm Gladwell
@gladwell

21. Enhanced Facebook audience retargeting.

22. Enhanced Facebook audience retargeting.
Set retargeting campaigns for hard to convert visitors who have seen a certain page.

23. Enhanced Facebook audience retargeting.
96%
Enhanced Facebook audience retargeting.
Set retargeting campaigns for hard to convert visitors who have seen a certain page.
of people who visit a website, leave without completing the actions marketers want them to make.
Idea from Larry Kim:

24. Just need an excel file of addresses, of all those that have reached a decision stage offer, but have not converted.
Audiences in your Facebook Ads Manager: Create Audience and Custom Audience. Click on Data File Custom Audience and follow the instructions for the setup.

25. Can also use Twitter targeting to hit influencers that you want to write about your content.
Idea from Kieran Flanagan:

26. Find your niche topical experts to target.
Can also use Twitter targeting to hit influencers that you want to write about your content.
Find your niche topical experts to target.

27. TIP 5: BE NATURAL

28. Let’s make it easier to do stuff.

29. “Our goal isn’t to shove content into Inboxes, it’s providing something worth reading.”
Anum Hussain
@anum

30. We all want more blog subscribers.

31. We all want more blog subscribers.
Let’s double your list.

32. Create a subscription checkbox on every
form. Set it to be checked on default.
See:

33. Register for the Workshop
Wo rk E m a i l "
F i rst Na m e "
Last Name "
Ti t le
J Subscribe me to the Custo mer Exper ience Blog
My goal i s to... "
- P lease Select -
Save Your Spot Now
Even if you can't make it, register and we'll send you the recording.

34. feel good about your brand’s content.
People are only going to uncheck if they REALLY don’t want your messages.
It’s naturally easier to leave checked if they
feel good about your brand’s content.

35. TIP 6: BE DELIGHTFUL

36. Delighting customers allows you to truly be human.

37. “Customer Delight is about knowing the impact you have on customers.”
Loree McDonald
@loreemcdonald

38. Report on customer happiness to ensure delight.

39. Set systems in place in order to capture it.
Report on customer happiness to ensure delight.
Set systems in place in order to capture it.

40. Send out a short, simple survey, to understand how your customers feel right now.
See:

41. Just asking for feedback can increase your customer engagement.
See info on that here:

42. They live up to their name.
Check out Simple Bank’s survey invite.
They live up to their name.

43. Xand , we'd love to hear your thoughts . •
lnbox x
-- !ii
The Team at Simple to me
10:37 AM (3 hours ago)
0 S I M PLE
How likely are you to recommend Simple to a friend?
•••••••
S rrpe F ance echo ngy Corp
PO Box 28462
Port and OR 97228
Not likely
Very likely
E.I le.
€'Vices proVIded by fhe E.ldnc.orp E.I k Member D C
Unsubscribe
11 S mp out eac'1 e-rr s

44. Create follow-up actions based off of the survey.
See follow up suggestions here:

45. How delighted would you be, if a brand reached out to you to solve your problem proactively?

46. IN CONCLUSION

47. Be insane.

48. Be human.

49. Be proactive.

50. Be focused.

51. Be natural.

52. Most importantly, be delightful.

53. THANK YOU

54. HOW TO REACH ME Want to talk delight? Xand Griffin
@xandgriffin
Want to talk delight?