1. Home Builders and Remodelers of Cape Cod partnering with Eversource Energy on Improving and Expediting the Process for Electric Interconnections
May 25, 2017

2. Today’s Agenda Our Vision, Our Investment in the Communities we serve!
What are we hearing from our Customers?
Identify where are there Opportunities for Improvement.
There is more to do! Always Improving.
Questions?
At the end of this presentation and business area visit, you will be able to…<<read the learning objectives listed>>

3. The Eversource Vision: Best Energy Company in the Country by 2020
Here is a slide that Jim has shared with the Leadership Team and has been a driving force for us since earlier this year.
Eversource will be recognized as the best energy company in the country by 2020.
So what does the best energy company in the nation look like:
We are top tier both financially and when it comes to delivering reliable energy.
We are easy to do business with.
Our employees are diverse, empowered and engaged.
We are a leading community partner.
And we are a leader in clean energy and the environment.
As it stands today, our foundation is very solid. We are already a very strong company financially and operationally.
Our collective challenge for the next several years will be to build off that solid foundation and similarly excel in the customer, employee, community and clean energy areas.
Our planning process this year included several meetings with the senior team, as well as their direct reports, to get clarity around these goals and chart a course for next year.
We are excited about the clarity and simplicity of the plan going forward.

4. Eversource Investing in the Community we serve!
$4.95 Million Donated in 2016
15,000 Hours at Over 85 Events
We also had a record-breaking year for our three marquee events.
In New Hampshire we teamed up with Easter Seals, one of the largest human service providers in New Hampshire, to be title sponsor of the Eversource Walk With Me and 5K Run for Easter Seals, their annual Walk event. We really took this event to the next level with more participants, and more dollars raised. We had over 1,300 on the Eversource team and we helped to raise a record setting $260,000, more than double past events.
In Massachusetts, the Eversource Walk for Boston Children’s Hospital has become an annual tradition that brings together hundreds of our employees, with their families, to walk in support of the number one ranked children’s hospital in the U.S. We had over 700 folks on the team this year, a new record. Over the past 10 years, the Eversource Walk has raised over $12 million for patient programs and research at the hospital.
In Connecticut, the Eversource Hartford Marathon again saw tens of thousands of spectators, runners and volunteers converge downtown. Eversource had over 240 runners this year and over 200 volunteers supporting the event, which provides an estimated $13.5 million in economic development for the Greater Hartford area, and supports fundraising for charitable organizations.
These are such proud days for all of us, and for our company. It is great to see so many of us come together at these events. I encourage you to mark your calendars, and your family’s, for 2017.
3,400 Employees and their Families
Join us!
Eversource Walk for Boston Children’s Hospital
Sunday, June 11, 2017, at the DCR Hatch Shell, Boston MA
Start time: 2-mile starts at 11am
6-mile starts at 10am
Register at: bostonchildrens.org/walkwithus

5. What are we hearing from our Customers?
Feedback from Customers:
More timely - How do we get it done faster?
More proactive outreach - How do we improve communications?
Provide the ability to talk with the right people at the right time - facilitate customer requests to talk with Engineering and/or Construction
Provide our Customers with the appropriate information, including transparency into Pricing

6. Opportunities for Improvement?
Phases of the project:
Pre-Construction
Construction
Design
Initiate
Customer submits work order application
Customer submits Site plans
Customer pays design deposits and/or fees
Eversource creates Work Order
Eversource coordinates site meeting (if required)
Eversource finalizes design & detailed sketch identifying customer scope of work and Eversource scope
Eversource Sketch, Specs and customer costs are mailed to customer
Customer costs are paid
Customer completes their scope of work
Customer executes Private Property Easement Agreement with Eversource
Customer has the Local inspector approve job
Eversource receives approvals of Public Way Rights & obtains local approvals
Eversource construction is completed
Customer is energized
Meter is installed

7. 1. How do we get it done faster?
Improve Initiation Timeline:
While a PLAN is still required to initiate a work order involving new developments, City/Town Approval is no longer required to begin the work order process. Eversource and Developer to work in parallel while plans are finalized
As a work order progresses, please know that Rights may require CITY/TOWN APPROVED PLANS for Public Hearings
For new developments/subdivisions, please continue to provide the complete subdivision layout on a disc or CD (CAD FILE)
We Heard You!
City/Town approved Plans are no longer required for job initiation

8. 1. How do we get it done faster?
Improve Design Timeline for Long Lead Designs
Improve Construction Timeline for Simple Connections
Job Type
Engineering/Design
Construction
Average Duration
Simple overhead or simple overhead temp (<400A)
weeks
1 - 3 weeks
2 - 6 weeks
Underground small service (0-75kva)
2 - 5 weeks
2 - 4 weeks
4 - 9 weeks
Overhead small service (0-75kva)
Underground medium service (75-300kva)
4 -10 weeks
4 - 8 weeks
weeks
Overhead medium service (75-300kva)
weeks
3 - 5 weeks
weeks
Underground & Overhead large service (>300kva)
weeks
weeks
weeks
Developments (residential and commercial)
Customer stations, TNV's, SNV's and SC's*
weeks
plus weeks
plus weeks
 * Tertiary Network Vault; Secondary Network Vault; Single Customer (station)
Jobs requiring rights from the city/town (dig in the street) can add an additional 8-12 weeks to obtain, prior to starting construction
We Heard You!
Engineering: Design Cycle time reduced by 20% for jobs > 2 weeks in duration
Construction: Some Simple Service jobs types reduced from 5 to 3 days

9. 2. How do we improve communication?
Customer communications should be through the Primary Point of Contact; the Account Executive (AE), Customer Service Clerk (CSC), or Customer Service Engineer (CSE) and include the following:
Arrange Site Meetings (if required)
Initiate Work Order
Coordinate Conference Calls (if required)
Communicate Design Completion Date
Mail out the complete Design Package with Customer Cost
Communicate Planned Construction Date
We Heard You!
Kickoff Meetings with Customer, Customer Care and Engineering to ensure Scope is clearly defined and Work Order is written correctly

10. 3. Ability to talk to the right people
Customer Care should always be the single point of contact to coordinate regularly scheduled site visits if required
Customer to communicate directly with Engineering, when applicable
Customer to communicate directly with Operations (scheduler), when appropriate
We Heard You!
Customer will have the ability to communicate directly with the Engineer or the Planner/Scheduler

11. 4. Provide Customers with a Complete Design Package
Design Package to include:
Detailed Sketch identifying Customer scope of work and contractor scope of work
Equipment Specifications – including clearance requirements
Customer Cost Letter
Total Material costs
Total Labor costs
Outside contractors costs
Less System Development Credit
Vehicle Costs
Police Details
Less Revenue Credit
Carrying Charge
Sales tax if applicable
Energy Efficiency link to our Homepage (if applicable)
We Heard You!
Customer will have the ability to schedule a meeting to review any of these items!

12. 4. Transparency into Pricing
System Development Methodology:
New Conduit- Customer is charged the COST DIFFERENCE between what they need, and what Eversource installs.
Example:  A customer needs three pipes (two for conductors + one spare) and ES decides to put in nine since we are digging in the street.  ES does two estimates (one for three pipes and one for nine pipes); the difference between the two estimates is the system development credit.
New Infrastructure - Customer is charged a RATIO of the load that they are adding, divided by the TOTAL capacity of the new equipment.
Example:  A customer is adding 200A of load, and ES installs a new 350A line.  The customer will be charged for 200/350 or 57% of the cost of the line.
Upgrade of existing Infrastructure - Customer is charged a RATIO of load that they are adding, divided by the TOTAL capacity of the new equipment.
Example 1:  A customer is adding 200A of load, the new load plus the existing load exceeds the rating of the line and ES needs to reconductor the line.  The newly reconductored line will be 450A.  They will be charged for 200/450 or 44% of the cost of the line.
Example 2:  A customer is adding 200A of load, to an existing line rated at 450A.  The existing load on the line is 200 amps. There will be no cable charge to the customer.

13. 4. Proposed Elimination of Residential Lookback Agreement
Existing Line Extension Policy:
Contributions-in-aid-of-construction may be refunded to the Developer based upon a one-time review of Revenues received during the 12-month period commencing two years after the date the Company has completed its work and the system is energized.
An amount equal to two (2) times the Revenues received by the Company during the aforementioned 12-month period will be refunded to the Developer. No additional or subsequent refunds will be made at any time.
In no event shall the aggregate amount of any such refund to the Developer exceed the amount of the contribution- in-aid-of-construction for the specific System. In addition, the Company shall not pay interest on any contribution-in- aid-of-construction, whether or not subsequently refunded to the Developer.
Proposed Methodology:
As part of the rate case, we are looking to eliminate this practice and provide an estimated revenue initially, as we do with developments in the former BECo areas as well as commercial and residential customers in all areas.
This can certainly have pros and cons depending on how its viewed, but one definite pro is that contractors will receive the credit up front and not have to wait 2 years to receive the credit.

14. There’s more to do! 2017 Initiatives
Formal Escalation Process – Including a Priority List and Watch List
Measure adherence to SLA Timeframes (Design, Rights, Construction)
Continuously Solicit Customer Feedback
Continue Customer Satisfaction Surveys
Conduct additional Small Business Group meetings
Continue to Research Best Practices
Conduct additional top tier utility interviews
On-Going Outreach – Strengthening Partnerships
DPU Working Group Meeting
Contractor Forums
Municipality Meetings
NAIOP Briefing
International Association of Electrical Inspectors
Massachusetts Electrical Contractors Association
Home Builders and Remodeler’s Association

15. QUESTIONS ?