1. LABORATORY EQUIPMENT AND SUPPLIES
STATE OF IDAHO
Division of Purchasing
NASPO ValuePoint

2. Sourcing Team Chelsea Cameron, Idaho- Lead State
Arianne Quignon, Idaho
Judy Shirley, Arkansas
Lori Tomita, California
Melissa Sambiagio, Michigan
Terri Becker, Nevada
Tim Hay, NASPO ValuePoint

3. Purpose
To provide a full catalog of laboratory equipment and supplies.
Benefits: obtain best value and achieve more favorable pricing than is obtainable by an individual state or local government entity because of the collective volume of potential purchases by numerous state and local government entities.

4. Overview
Master Agreements for Band 1 – Full-Line Catalog includes all laboratory equipment and supplies unless otherwise excluded.
Master Agreement for Band 4 – Microscopes includes all microscopes.
Excluded Items:
Equipment and Supplies which may be included in a vendor’s catalog, but which are not specifically designed or intended for laboratory use (e.g. reception chairs, couches, coffee tables, general office equipment, etc.).
Items costing in excess of $75,000, after discount, are excluded from the resulting contract.
NOTE: When executing a Participating Addendum, all parties are bound by the $75,000/item upper limit. A Participating State may establish a lower limit; however, any language included in a Participating Addendum purporting to increase this amount; or any other attempt to order an item off of the resulting contract which exceeds the unit price limit, will be void.

5. RFP Process Release date: October 6, 2015
Pre-proposal conference: October 13, 2015
RFP Amendments: One (1)
Closing date: December 3, 2015
Proposals received: Twelve (12)
Master Agreements: Three (3) contracts awarded
Contract Term: April 1, 2016 – March 31, 2019; not to exceed five (5) years total.

6. Evaluation Criteria (general)
Mandatory Submission Requirements Pass/Fail
Business Information – Experience/References 75 pts
Organization - Qualifications of Personnel pts
Scope of Work
Customer Service & Support pts
Sustainability pts
Local Business Support pts
Cost Proposal pts
TOTAL pts

7. Evaluation Criteria (detailed)
Business Information
Experience
Knowledge and experience providing goods and services similar to those required in the RFP.
Include business history, description of current service area and customer base.
Offeror must have been in business for a minimum of three (3) years providing Laboratory Equipment and Supplies on a state, regional or nationwide basis, and must demonstrate that it has specific public sector experience.
References
Reference Questionnaires requested from a minimum of three (3) references.
For Band 1 (Full-Line Catalog) three (3) references from customers for which they hold a contract with an annual volume of at least $10M.

8. Evaluation Criteria (detailed)
Organization and Staffing
Qualifications of Key Personnel
Provide a single point of contact as the primary person for the Lead State to contact in regards to the Master Agreement.
Provide a list of key management, customer service and other personnel to be used in the fulfillment of the contract, including resumes.

9. Evaluation Criteria (detailed)
Scope of Work
Customer Service and Support
Ensure timely delivery, competent technical support for the products, as well as professional and timely response and resolution to any issues.
Effectively communicate with the State and the Ordering Entities.
Assign staff to support the resulting Contract (i.e. technical staff, customer service representatives and regional/local sales representatives).
Provide ongoing training to your staff assigned to support the resulting Contract.
Invoicing and credit processes and how they meet the requirements of the RFP. Describe the measures you have in place to insure that any billing issues are resolved to the Ordering Entity’s and the State’s satisfaction in a timely manner.
Detail the training which will be offered to Ordering Entities throughout the term of the resulting Contract.

10. Evaluation Criteria (detailed)
Scope of Work continued
Provide technical services to state or other public entities of varying size and functionality, with regard to supplying lab equipment and supplies, including experience with laboratory inventory management in various laboratory environments (e.g. University, hospital, veterinary, forensic, etc.).
Customer service representatives are qualified/trained to respond to questions regarding the resulting contract.
Website and its functionality
Sustainability
Comprehensive discussion of your company’s corporate and local sustainability practices for the entire scope of Lab Supplies and Equipment offered in the proposals. Included efforts to reduce adverse effects on human health and the environment for the entire product lifecycle, including energy, water, safety, delivery, storage, packaging and training.
Recycle programs and buybacks or trade-ins.

11. Evaluation Criteria (detailed)
Scope of Work continued
Local Business Support
Programs in place to support local, minority, women-owned and disadvantaged businesses.

12. Evaluations- Normalization
Scores were normalized according to the explanation in the RFP document.
Top score for technical received all available technical points; all other proposals received technical points in proportion to their technical scores.
Lowest average unit price received all available cost points by category; all other proposals received cost points in proportion to their average unit prices.

13. Evaluation Results Band 1 – Full Line Catalog Band 4 – Microscopes
Responsive Offerors
Technical Points
Cost Points
TOTAL POINTS
Fisher Scientific
486.80
500.00
986.80
VWR
370.05
870.05
WW Grainger
334.11
316.78
650.89
Government Scientific Source
439.40
158.44
597.84
MedSupply Partners
99.69
298.33
398.02
Colonial Scientific
205.73
144.86
350.59
Band 4 – Microscopes
Responsive Offerors
Technical Points
Cost Points
TOTAL POINTS
Nikon
500.00
Note: Three (3) proposals were found non-responsive; two (2) proposals were not included, in the best interest of the state, Band 2 and Band 3 were not awarded. Only the seven (7) remaining proposals were fully evaluated.

14. Contracts Awarded
Two (2) Master Agreements were awarded to responsive Offerors for Band 1 - Full-Line Catalog. One (1) Master Agreement was awarded to the responsive Offeror for Band 4 - Microscopes.
Fisher Scientific - Master Agreement
Contact: Eric VanDenBurg
VWR - Master Agreement
Contact: Lewis McMillan
Nikon – Master Agreement
Contact: Victoria Stolz

15. Contract Pricing & Discounts
Contract pricing and discount schedules for all three (3) awarded vendors can be found on the NASPO ValuePoint website

16. Discounts - Market Basket
BAND 1 - Full Line Catalog
Market Basket Price
Net Price After Discount
Total Discount for Market Basket
Average Discount on Market Basket Items
Cost Evaluation Score 500 Max
Fisher Scientific
$6,969.29
$2,352.39
66.25%
62.60%
500.00
VWR International
$6,721.37
$3,178.48
52.71%
47.82%
370.05
BAND 4 - Microscopes
Nikon
$6,874.00
$6,392.82
7.00%

17. Customer Service FISHER SCIENTIFIC Specialists in Key Disciplines
In addition to the following key management personnel, Fisher Scientific can also offer the services of our Application Specialists who can offer expertise on application-based solutions. They work closely with leading suppliers and our single point of contact to provide technical support on our products and services. These include:
• Sr. E-Business Analysts
• Chemical Specialist
• Safety Specialist
• Life Science Specialist
• Managed Services Specialists (specifically-negotiated programs through Unity Lab Services)
• Manufacturer’s Representatives
• Sales Representatives
Customer Service
• Over 400 experienced Customer Service Representatives to serve our customers
• Toll-free customer service with 24 x 7 availability for emergency orders
• Easy and “hassle free” return goods policy available toll-free and on our website,
On-Line Customer Service Available on Fisher Scientific’s Website
Automated self-service is also available on , 24 hours a day, 7 days a week. Registered users can place orders in real-time, viewing contract pricing and immediate product availability. Return product authorizations can be obtained on-line as well.
Live Chat
Access to live-chat assistance is being expanded to additional areas of . When customer service and website support chat personnel are available, the live help icon will appear

18. Customer Service FISHER SCIENTIFIC - Available Customer Support Tools
General Customer Service
or fax
General Customer Service
Customer Service On-Line Chat
Live Chat by clicking on the icon
Customer Service Quote Inquiries
Ordering
Website-Related Support
or form on our website
Chemicals Technical Support or
SAS (formerly MSDS)
Available on-line for most chemicals
Product Certificate Search
Available on-line
Quality Systems
Public downloadable information
Literature Fulfillment
Login required
On-Line Product Support
form on our website

19. Customer Service VWR Contract Training
VWR offers a standardized process for certifying the VWR Sales Representatives and Customer Care Experts that call on the ordering entities. This Certification Program is mandatory for our internal VWR Sales Team, Customer Care Experts, Logistics Team, and Pricing Analysts. Web based training modules are pre-recorded and available to VWR’s internal account management team 24/7 for easy access and ongoing training.
VWR will offer a dedicated contract manager, state captains, sales representatives, technical specialists, customer care experts (dedicated government team), reporting team (dedicated to government), logistics manager, B2B project manager and executive sponsors.

20. Customer Service VWR – Available Customer Support Tools
Primary Point of Contact
Lewis McMillan Director, Business Development ‐State Government Markets 678‐288‐3150
Executive Sponsors
Jay Hexamer Senior Vice President ‐ E&MR, Healthcare & Government 678‐288‐3099
Jeff Rhoades Director, Contract Management ‐386‐1297
Matthew Miles Manager, Government Contracts and Operations 856‐241‐5743
Reporting
Matthew Miles Manager, Government Contracts ‐241‐5743
Admin Fee Payments
Edina Kovacs Manager, Financial Accounting ‐386‐1606
Lou Denison Supervisor, Customer Care ‐425‐1205
Government Customer Care Support Team 877‐881‐1196
B2B Integrations
Todd Olsen Manager, B2B Integration ‐386‐1283
Customer Logistics ‐425‐1015
Sustainability
Megan Maltenfort Manager, Sustainability ‐386‐1228
Small & Diverse Suppliers
Wade Colclough Director, Corporate Diversity 610‐386‐1634
Accounts Receivables
Jeff Shank Credit Liaison, Finance ‐316‐7389
Click-to-Chat Support – Internet customers can gain on-line access to a customer service representative, product support specialist or web support technician for instant answers to questions―directly on the webpage they are viewing.
VWR Technical Support Hotline- One source for all VWR product technical questions. Committed to real-time response and proven industry solutions Phone: VWR-LINE
A listing of all assigned State Captains can be found in VWR’s proposal located on the NASPO ValuePoint website

21. Customer Service Nikon
Nikon has a national network of professional sales teams. Each team consists of an account manager, a Bioscience Sales Specialist or BSS; a technical specialist, an Advanced Imaging Specialist or AIS; a high end systems specialist, who is an Advanced Biosystems Specialist or ABS; and an applications specialist, our Senior Biosystems Applications Manager or SBAM.
These teams cover every state in the union and the District of Columbia, and are usually local to their customers. Our sales team will work with Ordering Entities to customize a microscopy system to suit their individual needs and budgets. They are able to respond quickly to customers who have questions or when issues arise; they generally are able to respond by phone within 24 hours and will arrange on-site visits whenever necessary.
Every Nikon microscopy system includes complete user training at no additional charge. After an instrument has been purchased, our goal is to provide the new owners with sufficient knowledge to help them become competent users after the first training session is complete. The local Nikon representative will come in after the system has been delivered and do a complete installation. Upon installation, training is provided in three phases, all of which are conducted in the user’s laboratory, using their own instrument and when appropriate, their own specimens.
Customer Service – Phone: NIKON

22. Customer Service Nikon Regional Sales Administration Contacts
A listing of Nikon’s primary sales representatives can be found on the NASPO ValuePoint website
Region
Contact Name
Direct Phone
Fax
Contracts
Victoria Stolz
Northwest
Savi Bains
Southwest
Midwest
Sandra Serrentino
South Central
Jeannine Harker
Northeast
Maureen Reddy
Mid-Atlantic
Southeast
Theresa Woodhull

23. Questions?
Contract Lead: Chelsea Cameron, CPPB State of Idaho Division of Purchasing

24. Participating Addendum Process

25. PA Process
All 50 states and The District of Columbia have executed the NASPO Cooperative MOA, allowing them to be eligible to use any NASPO ValuePoint cooperative Master Agreement 25

26. Opportunities for Participation
Three Options for Participation
State signs a Participating Addenda for entire state
Every legally eligible entity in the state can participate
State signs a Participating Addenda for non state entities
Every legally eligible entity that is not a STATE agency can participate
State does not sign a Participating Addenda
Political subdivisions wishing to participate may contact the NASPO ValuePoint Cooperative Development Coordinator who will contact the STATE CHIEF PROCUREMENT OFFICIAL asking for approval for that entity to sign their own Participating Addendum.
Entities may be given approval on an individual basis or State CPO may give approval to all entities within the state to execute their own Participating Addendums. 26

27. Participation Opportunity #1
Step by Step:
Participating Addendum templates are available on each Master Agreement page on
States may have submitted Intents to Participate during solicitation, this will provide the information for contractors to contact states interested in signing a Participating Addendum.
States may also contact contractors directly to begin Participating Addendum process.
State Chief Procurement Officials (or designated representative) will be the signatory on the Participating Addendum. They will also be the NASPO ValuePoint point of contact throughout the process.
State completes the draft Participating Addendum for each contractor and then forwards the draft to the contractor. Negotiations will be handled directly between state and contractor. Upon agreement, the state sends a final copy of Participating Addendum to the contractor for signature.
Contractor signs Participating Addendum and sends back to state for signature.
State sends fully executed copy to both contractor and NASPO ValuePoint at
Executed Participating Addendum will be maintained in a repository.

28. Participation Opportunity #2
Step by Step: Same Process as Opportunity #1
Participating Addendum templates are available on each Master Agreement page on
States may have submitted Intents to Participate during solicitation, this will provide the information for contractors to contact states interested in signing a Participating Addendum.
States may also contact contractors directly to begin Participating Addendum process.
State Chief Procurement Officials (or designated representative) will be the signatory on the Participating Addendum. They will also be the NASPO ValuePoint point of contact throughout the process.
State completes the draft Participating Addendum for each contractor and then forwards the draft to the contractor. Negotiations will be handled directly between state and contractor. Upon agreement, the state sends a final copy of Participating Addendum to the contractor for signature.
Contractor signs Participating Addendum and sends back to state for signature.
State sends fully executed copy to both contractor and NASPO ValuePoint at
Executed Participating Addendum will be maintained in a repository.

29. Participation Opportunity #3
Step by Step:
Participating Addendum templates are available on each Master Agreement page on
An request should be sent to
from entity ( may also be sent from contractor). The needs to provide the following details: main point of contact from entity, full name of entity, phone number, address and physical address.
NASPO ValuePoint will State Chief Procurement Officer requesting approval for the entity to execute a Participating Addendum.
NASPO ValuePoint will both contractor and entity with the permission from Chief Procurement Official to proceed to complete the Participating Addendum.
Entity completes the draft Participating Addendum for contractor and then forwards the draft to the contractor. Negotiations will be handled directly between entity and contractor. Upon agreement, the entity sends a final copy of Participating Addendum to the contractor for signature.
Contractor signs Participating Addendum and sends back to entity for signature .
Entity sends fully executed copy to both contractor and NASPO ValuePoint at
Executed Participating Addendum will be maintained in a repository.

30. PA Process Flow Chart

31. Things to Remember
Sample PA’s are located on the NASPO ValuePoint Website under each master agreement portfolio.
Executed Participating Addendum will be maintained on and in a repository.
Participating states and entities will be identified on the map of the USA on each Master Agreement page on
The Lead State and NASPO ValuePoint do not get involved with negotiations.
Only submit completed and negotiated PA’s with signatures from both parties.
Submit completed PA’s in PDF Format 31

32. Thank You
Please let NASPO ValuePoint know if we can be of any assistance:
*Tim Hay, NASPO ValuePoint Cooperative Development Coordinator (503)
* NASPO ValuePoint Point of Contact for these Master Agreements. 32