1. 21st Century Hospitality Industry
Dorothy Schwartz
Burnt Hills-Ballston Lake H.S.

2. Industry Overlook Important Role in Global Economy
Dynamic Sector of Economy
Thriving – Competitive – Innovative

3. The Industry & The Economy
White House Administration Change
Recession
Corporate Downsizing
Escalating Fuel Prices
Disease Epidemics (mad cow, SARS)
Terrorist Attacks (9/ll, Madrid)

4. The Industry’s Recovery
Expectations–slight growth, slow recovery
Summer 2004 lodging occupancy highest since 2000
Expected lodging occupancy for Memorial Day thru Labor Day – 69.l%(2000 = 72.l%)

5. Trends in the Industry Wireless point of sale systems
E-learning applications
Broadband internet –video-on-demand
Streamlines order taking process
Allows on-demand training
Creates revenue

6. Cool Trends in the Industry
Adventure Tourism
Individual Niche Markets

7. Breakdown of Hospitality Industry

8. Jobs Within the Industry
Restaurant Manager – manages daily operations
Assistant Manager – responsible for assisting the manager of restaurant
Lodging Manager – Manages day to day operations of a hotel or motel

9. Jobs Within the Industry
Director of Sales & Marketing – Responsible for supervising/managing/overseeing
Concierge – Responsible for serving/assisting guests
Meeting/Event Planner – Plans meetings or special events – organize, reserve, arrange, and contract

10. SALARIES IN THE HOSPITALITY INDUSTRY
Concierge $17-30,000
Lodging Manager $20-40,000
Restaurant Manager $35-60,000

11. SALARIES IN THE HOSPITALITY INDUSTRY
Meeting Events Manager $40-70,000
Corporate Travel Manager $45-75,000
Director of Revenue $55-65,000
Director of Sales & Mktg. $60-150,000

12. Tips on Getting Hired Show that you are a team player
Present scenarios where you were able to handle stress
Know as much as you can about the business
Be enthusiastic, articulate & service oriented

13. Gambling Harrah’s MGM Mirage Caesar’s Mandalay Resort Group
Trump Hotels & Casino Resorts
Saratoga Race Track and Casino

14. ATTRACTIONS National Parks Service Walt Disney Parks & Resorts
Busch Entertainment Corp.
Paramount Parks
Universal Parks & Entertainment
Six Flags
Club Corp

15. Travel Agencies/Travel Packages
Express
Cendant
Expedia
Orbitz
Travelocity
Maritz Inc.

16. Cruise Lines Carnival Royal Caribbean Norwegian Cruise Line
Royal Olympic
Star Cruise

17. Hotels
Marriott
Four Seasons
Sheraton
Holiday Inn
Hyatt
Radisson

18. LOVE/HATES Flexibility Work anywhere Prestige Experience with people
Benefits/perks
Long hours
Difficult advancement
Demanding customers
Stress
Low salary

19. Beneficial High School Courses
Business Communication
Business Law
Computer Skills
Marketing
Geography
Math (stats)
Psychology (human behavior)
Language

20. Employers that will hire you now! (That all depends)
Do you have a car?
What hours are you willing to work?
What field do you want to explore?
How much money do you need to make?
As a high school student you are looking for “experience”…the key is to make sure you are getting the “experience” –accept nothing less!

21. Two-Year College Schenectady County Community College
78 Washington Avenue
Schenectady, NY 12305
Admissions: 5l8(38l-1200)
Degree: Associate in Applied Science in Occupational Studies
Programs: Hotel & Restaurant Management
Tourism & Hospitality Management

22. Tourism, Sales, and Convention Management
Certificate Program
Helps prepare you for immediate entry
Upgrades skills
SCCC’s certificate program is in:
Tourism, Sales, and Convention Management

23. Specialty Program (with SUNY at Delhi)
Bachelor of Business Administration
In Hospitality Management

24. Four-Year College State University of New York at Delhi
College of Technology
2 Main Street
Delhi, NY
Delhi
Degree: Bachelor of Business Administration in Hospitality Management

25. Who Will Hire You After College?

26. FACTS Albany has 6,200 first-class hotel rooms Over 750 restaurants
New York - three hours away
Boston - three hours away
Montreal - four hours away

27. Hotel Possibilities The Sagamore Crowne Plaza Hotel Albany-City Center
Marriott Hotels Resorts Suites
Cocca’s Inn & Suites Latham Circle
Holiday Inn Holidome & Meeting Center
Hilton Hotels
Sheraton

28. Restaurant Chain Possibilities
Applebee’s Neighborhood Grill & Bar
Bennigan’s
Friday’s
Friendly
Outback Steakhouse

29. “Create Your Comfort Zone”
Quote: Almost all of the world-class athletes and other peak performers are visualizers. They see it; they feel it; they experience it before they actually do it. They began with the end in mind. You can do it in every area of your life. Create an internal "comfort zone." Then, when you get into the situation, it isn't foreign. It doesn't scare you.
Author:Stephen Covey
Source:Daily Reflections for Highly Effective People: Living the Seven Habits