1. Improving city transport by engineering the customer experience Conduent Global Transportation Study
June 2017
Conduent Public Sector Global Public Transportation and Management Systems Group

2. Conduent Study

3. Press Release

4. Why did we do a global transportation study?
To provide decision makers with a better understanding of how to prepare for the future of mobility.
The survey contains feedback from major cities and the responses offer new insights for transportation agencies on which to base their decisions.

5. How was the study done?
We worked with Ipsos, one of the top market research agencies in the world.
They conducted an online survey amongst year olds who held a driver’s license
Survey was conducted in 23 cities, 15 countries around the world.
We worked with several of our transportation subject matter experts to create a report that combines our original research with expert insights.
A final sample size of n=2320 was achieved across 23 cities between September 6 and September 22, Those cities were: London, Melbourne, Sydney, Singapore City, Austin, Los Angeles, New York, Philadelphia, Portland, San Francisco, Washington DC, Kuala Lumpur, Amsterdam, Milan, Paris, Madrid, Brussels, Montréal, Toronto, México City, Santiago, Lima and Frankfurt.

6. Main Theme: Cities need to focus on changing human behaviour in order to improve urban mobility

7. Respondents around the globe chose “driving their own car” over other modes of transport for reasons including comfort (54 percent), ease of access (47 percent) and reliability (39 percent).
Many experience delays regularly but continue to drive.
Finding ways to increase speed and shorten commutes and journey times should be every city’s priority.

8. Nearly 40 percent of all respondents reported the negative emotions of ‘stressed’ (23 percent) or ‘frustrated’ (16 percent) to describe how travel in and around their city makes them feel.
Delays aren’t limited to journeys – they’re also a big part of arriving at the destination and looking for a parking space.

9. Respondents rated reliability of services (83 percent) and information (81 percent) as fairly or very important for future travel. In addition, nearly three- quarters of respondents (70 percent) said they’d likely be encouraged to ride public transit more frequently if the journey time was faster.
49% of respondents agreed that in the future, they will have one app for all transportation needs.
Just over half found the proposition of an “end-to-end multimodal transport” experience appealing.

10. Download the report