2. Welcome
To The
Presentation on
D O T S O F T (3.4)

3. ANDHRA PRADESH TELECOM CIRCLE
Integrated Telecom Database System for Commercial, Billing, Accounting, Fault Repair Service & Directory Enquiry running on a Wide Area Network
ANDHRA PRADESH TELECOM CIRCLE
HYDERABAD
(DoTSoFT 3.4)

4. INTRODUCTION
DoTSoFT is an integrated telecom database system comprising commercial, billing, accounting, fault repair service and directory enquiry services
It can run not only on a wide area network (WAN) spanning an entire district but also on a local LAN in the offline mode.
DoTSoFT is based on the latest software technologies running on a WAN and is the first of its kind in BSNL in the field of information technology.
It has been conceptualised, designed and developed entirely by the core group of the Software Development Centre of the O/o CGMT, Andhra Pradesh Telecommunications Circle, Hyderabad.
It has been successfully implemented in all 22 SSAs in AP and in 87 districts spread across many states in the rest of India.
It has been approved by the Telecom Commission for implementation all over India.

5. DoTSoFT CONTEXT DIAGRAM
Outdoor
MDF
Indoor
Test Desk
Potential Customer
COM
Enquiries
Working Customer
Reports
DQ and
Other
Enquiries
Commercial Section
FRS
TRA
Payments & Refunds
Complaint Booking
Billing & Accounting
System Administration

6. Deposits, Debit, Credits
NEW LINES FLOW DIAGRAM
Allotment
PTs O
PTs B
Permanent
Outdoor
Casual
Application
Counter M
Respective
Application Stores
MDF
Temporary
Released A/N M
Service I
Single SDO
Returned A/Ns I
Indoor
No Deposits I T
Raise D/N
Generate
A/N
Test Desk
Routing
A/N
D/N Payment
C.O. G C G
Payment
Process
Deposits, Debit, Credits
Master D
Revised
A/N Gen.
A/N
Cancel
Meter
Readings
Vacant
No. Store
Refunds S X
A/N Store
Wait List
Working
Lines Store
A.O.
Refunds
Store

7. WORKING LINES FLOW DIAGRAM
Request Registration
Shift (AI/IE/ME) O B
Transfer
Outdoor
Acc/Facilities M
Safe Custody M
Working Lines
Counter
MDF
Reconnection
Released A/N I
Closure R
Single SDO
Returned A/Ns
Indoor
Conversion
Change of Add/Ind T CO
Request
Approval
Test Desk
Generate
A/N
Release
A/N AO
Clearance G C G
Meter
readings
Debit
Master Z
Raise D / N
Vacant
No Store
Revised
A/N Gen.
A/N
Cancel S
Update
Working
Lines Store
Payment
Process
D/N Payment X
Request
Cancellation
Account Settlement
History
Files
Closed Wkg.Lines

8. LCC FLOW DIAGRAM Bill Schedule Stage A Working Lines
Initialization & Re-process
Stage B
Old Tariff A/Ns Process
Data Errors Validations
Stage C
OMR Process
Error Settings
Supervisory Corrections
Manual CMR Entries
Stage D
Gross Calls Process
Tape CMR Conversions
Free Calls Process
Meter Readings
Net Calls Process
A/Ns Activities
LCC Master
Store
Slab-wise calls & Amount
LCC Amount

9. BILLING FLOW DIAGRAM First Entry LCC Master Store Working Lines
CTMX Store
Debit Master
Second Entry
Supr Corr.
Initialization
Trunk/PG/OS Store
Debit Process
LCC Process
Rent Process
Trunk Process
Gross Amount Process
Service Tax Process
Credits Master
Adjustments Process
Bill Master
Surcharge Process
Deposits Master
Deposits Process
Bill Re-Process
Bill Generation

10. ACCOUNTING FLOW DIAGRAM
Instant Bill
Final Bill
Year-wise
Analysis
Cancel Bill
OS List Store
Installment Bill
Receipt
Classification
Disputed Bill
OS List Process
Bill Master
Store
Suppl. Bill
DisHon Chq
Write Off
Payments
Offline Payment
Store
Online Payment
Store
Ledger Posting
Store
Ledger Process
Paid D/N
Store
ABF, Stax, Sur
Ledger

11. Closed Working Lines Store
DISCONNECTIONS/RECONNECTIONS FLOW DIAGRAM
Bill Master
Store
Ringing List
Process
Discon List
Process
Closure List
Process
Ringing List
Discon List
Closure List AO CO
A/N Store
Recon List
Indoor
MDF
Outdoor
Test Desk
Meter
readings
Delay loop
15 days
Closed Working Lines Store
Working Lines Store

12. FRS FLOW DIAGRAM Complaint Booking / Enquiry Initial Testing
Switch Room
MDF
Exch Line
Testing Eqpt
Final
Testing
Out Door
Cable Section
Complaint
Register
Supervisor
Testing
Working
Lines Store
FRS Master
A/N Completion
Billing
Complaint
History
Faulty days
A/N Store

13. CONCISE DESCRIPTION OF DoTSoFT
DoTSoFT is an enterprise wide telecom database system that revolutionizes the operation and supervision of customer services by enabling all the personnel to work online.
The central server contains the complete database to which all the nodes anywhere in the district log in. The database is accessed using application software residing in the nodes which have GUI interface.
The nodes in the customer service centre service all the subscriber requests which flow to the commercial and accounts sections as the case may be.
After validation and approval from the the concerned sections the work orders flow to the different field units depending on the activity.
After the completion of the work orders the commercial and billing data of the subscriber gets updated.

14. CONCISE DESCRIPTION OF DoTSoFT
Bill generation is absolutely easy and totally secure.
Payments are faster and completely hassle free for the customer and the counter personnel because of the use of bill scanners.
Revenue accounting and ledger reports are available immediately at the end of the month.
The system can generate any kind of detailed as well as statistical reports.
Online enquiry is available for supervision and queries.

15. IMPORTANT FEATURES OF DoTSoFT
Every subscriber is identified by an identification number which shall be unique all over the country(CCSSAYYYYMMXXXXX). Unique ID shall be only Numeric
All-India shift and closure cases are processed immediately.
Database security is implemented through database grants and dynamically changing menus.
System is highly scalable and can run on a wide variety of operating system platforms.
The system can run on both client-server or host based systems or web based intranet without any change in the software.
All the parameters of the system are table driven.
State of the art technology used in the designing of the wide area network.
Central control of the WAN using a robust network management software.

16. UTILITY OF DoTSoFT
DoTSoFT is one of the first steps towards the bold and ultimate goal of E-Governance and paperless offices.
All the work is done online which results in excellent customer service, non duplication of work, total supervision, complete transparency, better planning and with a facility of instant reports.
Single window concept introduced for the first time.
Concept of request registration number introduced through which the status of the request can be tracked and inquired.
Signature warehousing to be included for online verification purpose.
Instant electronic flow of data between the offices and field units with facility to print wherever required.
Various intimation letters to subscribers automatically generated.
Priority execution of advice notes.
Messaging system between CO and Field units.
Dotsoft mail system between all users.
Online help facility covering all rules and regulations is provided.
Complete User manual is provided in the .html format.

17. UTILITY OF DoTSoFT
Complete history of subscriber’s activities available online.
Details of subscriber records & requests, bills, demand notes, wait list, payments and work orders available online.
Variable billing cycle, ISDN billing, Group billing(fortnightly, monthly ,bi-monthly).
Centrex,Corporate billing, PT billing and WLL billing.
NPC advice notes once completed online are billed in the next schedule.
Unaddressed bills are generated when a DEL is working but the NPC advice note has not been completed in the system.
Finalisation of closed connections are settled immediately and a summary of outstandings OR refund order is generated.
Uncollected deposits can be billed in the regular bills and the accounting is taken care of automatically.
Supplementary bills can be issued for any uncovered amount.
Outstanding details can be taken for any month on any given date.

18. UTILITY OF DoTSoFT
Debit charges and credits generated by the system and hence remove any requirement of manual entry.
Voluntary deposits incorporated.
New schemes - Freephone , One rupee phone, Free ISDN are incorporated.
Outstanding surcharge if any, will be transferred to the next bill which reduces the number of outstanding bills.
Automatic generation of ringing/disconnection list which can be ported to an interactive voice response system to alert the subscriber.
Directory Enquiry shows the status at the moment of enquiry. It can query on any of the subscriber’s details in part or in full.
Complete managerial supervision is possible about the activities happening anywhere in the district.
Statistical data is generated to find out activity, usage and payment patterns to facilitate better customer service.

19. Wide Area Network for DoTSoFT in Gtr District of Andhra Pradesh.
Central LAN at Ashoknagar
Leased Lines
(Copper)
(128/64 kbps)
UTP LAN
E1 Channelized
E1 access
Multiplexer
Database
Server
Branch Router
Backbone
Router
UTP LAN
UTP LAN
Client PCs in Guntur City
Terminal
Server
Branch Router
Network Management Software
PSTN
UTP LAN
64 Kb/PCM
Channel
Client PC
Kothapeta
G.703/V.35
Conv.
Async
Leased Lines
(33.6 kbps)
Branch Router
UTP LAN
1 x 64 Kb data channel
thru’ the existing PCM Mux.
Leased Data circuits
Dial-up Lines(Backup)
Client PC at
Arundalpeta
DTO Bldg.
Client PC at
Patnam Bazar Exch.
Client PCs at Remote Offices
LOGICAL DIAGRAM OF WAN CONNECTIVITY

20. THANK YOU