1. Enterprise Mobility: Accelerating Business Efficiency
Health Care Seminar hosted by i-NETBank
Seoul Korea
capture. move. manage.
Kwangwoon Choe

2. What is happening in the industry How it will affect IT
Agenda
About Symbol
What is happening in the industry
How it will affect IT
Symbol’s strategy
What this means for you

3. Symbol At A Glance Revenue Founded in 1975
Corporate Headquarters
Holtsville, NY
EMEA Headquarters
Berkshire, UK
Wireless Labs
San Jose, CA
RFID Labs
Rockville, MD
Distribution Center
McAllen, TX
Symbol Technologies
Korea
U.S. Service Center
El Paso/Juarez, TX
About Symbol
Symbol was founded in 1975, and today employs over 5,600 people globally. Symbol’s diverse partner network has grown to over 10,000, and Symbol’s PartnerSelect program was awarded five stars, the highest rating, from VARBusiness magazine. The Company has headquarters in Holtsville, N.Y., and sales and support offices in over 60 countries. Symbol holds 875 patents and has product-development facilities in San Jose, CA and Rockville, MD. Symbol’s global services organization operates out of El Paso, TX, Juarez, Mexico and Brno, Czech Republic. The manufacturing center is in Reynosa, Mexico and the distribution center is in McAllen, TX.
Financial Success and Trends
Revenue: 2003 $1.53B $1.73B
4th sequential quarter of revenue above $400M
5th sequential quarter of gross margins above 45%
Sequential growth and Y/Y growth in operating margins
Sequential and Y/Y growth in EPS
4th straight quarter of DSOs at or below 30 days to 23 days
Q4 inventory turns of 4.5
2nd year of cffo in excess of $200 million
In compliance with internal controls provisions of Sarbanes-Oxley 404
Q4-04 EPS of $0.11 exceeded high end of guidance by $0.01
European Service Center
Brno, Czech Republic
Manufacturing Center
Reynosa, Mexico
APAC Headquarters
Singapore
Revenue
2003 $1.53B
2004 $1.73B
Employees: globally, 1500 service professionals
92 offices worldwide and
Sales and support in over 60 countries
(NYSE:SBL)

4. What is happening in the industry

5. IT Challenges in the Board Room
Chief information officers other executives
&
are both faced with increasing the
speed and efficiency
of the enterprise
Ralph Szygenda, General Motors' group VP and CIO
“Successful companies ... will be those that have the information to make on-the-spot decisions around the world and around the clock.”

6. But, That Is Nothing New to Us
What is different now?
Business processes and innovative technologies
are more in sync than ever before
It is a walk while you work world.
caused by tremendous activity at the edge

7. Mobile Technologies are Changing the Edge of the Network“
WLAN technology has taken another major step toward equality alongside Ethernet as a core part of enterprise networking.
Wired to
Wireless
from “
Fixed & Portable to
Mobile
from
Gartner 2004
490 Million Mobile workers worldwide
Source: IDC Mobile Survey 2004
Change is a constant, and the edge is no exception. The edge of the network is moving toward wireless, mobile, client/network to achieve real-time communications and information access.
Early adopters of wireless technology and mobile computing have embraced the shift from a network edge to the new mobile edge and they are seeing measurable gains in productivity and operational efficiency.
Client/Server to
Client/Network
from “
Voice over WLAN usage will skyrocket from 6% currently to 27% by August 2006. “
Batch to
Real-time
from
Infonetics, 2004
490M Mobile Worker as of 2004 (Source: IDC Mobile Survey 2004)

8. Mobility Growth is Exponential…
Total WLAN market to reach nearly $2.9B by the end of 2004 and $3.6B by 2008
Converged mobile device markets 2004–2008 CAGRs of 67% US and 47% worldwide
Synergy Research
IDC
Wireless LAN switch ports double-digit annual growth is expected through 2007
Infonetics Research
About 40% of workers now travel for business, and estimates show that will rise by as much as two-thirds by the end of 2006.
WSJ - July 26, 2004

9. How will it affect IT

10. Closing the Technology / Strategy Gap
Making a strategic investment
enterprise
Enabling business process change
mobility
Today
Strategy technology must come together
&
Enterprise Mobility is a strategic investment
Business strategy drives our mobility strategy, as the enterprise expands and processes change, so should your mobility strategy
Innovation is most effective when is it a strategic corporate priority
Tremendous value in technology to make our customers more successful to make their communications with their customers more effective and raise the effectiveness of both companies to a new level
Enterprise Mobility is an enabler of business process change
Mobility is a tool to achieve business strategy and not just a enable wireless connectivity
Mobility enables changes in business processes where the real cost savings exist—new advantage
Where opportunities maybe missing and mobility be applied to seize those improve productivity, increase operational efficiency and create new competitive advantages

11. Remember the PC before it was networked?

12. Mobility is to the enterprise
What networks were to the PC

13. ?
enterprise
What is
mobility ?

14. Enterprise Mobility Is Not…
PDAs
Cell phones
Converged devices
Messaging ERP & CRM Apps
WiFi Access WWAN
Enabling technology ?
Essential technology
Ingredient technology
mobility assets

15. Enterprise Mobility Is…
the
ability to
Enabling technology
Ingredient technology
Essential technology
capture
move
manage
information
With A Systems Approach

16. The more things change…
The more they stay the same

17. Centralized Information Within the Core
yesterday

18. Within the Distribution Layer
yesterday

19. Within the Access Layer
yesterday

20. Mobile Edge Is Expanding
RFID Tag
RFID Tag
today

21. Causing The “Mobility Effect”
today

22. Increasing At An Exponential Rate
today

23. That Can Only Be Controlled by an Enterprise Mobility System

24. The “Mobility Effect” is causing chaos at the edge
Medication Administration
Remote Patient Monitoring
Specimen Collection
FDA is recommending drug makers use RFID to track individual bottles of the most commonly counterfeited drugs starting in 2006 and on bottles of most drugs by 2007
Fixed Wired
Network
Mobility Effect
Fixed Wired
Network
Mobility Effect: changing the way customers are architecting the edge, more flexible to support a rapidly growing workforce
The edge is no longer defined by remote locations, or portable users
The edge is no longer confined to a fixed wired network
The edge is now defined by the mobile people, devices, applications and objects on-the-go 24 by 7 by 365
The edge is extended by wireless LAN and WAN infrastructure H
Symbol Technologies Inc.:
Healthcare Mobility Scenario

25. The Edge Is Moving From Wired to Wireless
Mobile Customer Platform
Inventory Management
Create CDs on the Fly
Q-Busting
Fixed Wired
Network
Mobility Effect
Fixed Wired
Network
Mobility Effect: changing the way customers are architecting the edge, more flexible to support a rapidly growing workforce
The edge is no longer defined by remote locations, or portable users
The edge is no longer confined to a fixed wired network
The edge is now defined by the mobile people, devices, applications and objects on-the-go 24 by 7 by 365
The edge is extended by wireless LAN and WAN infrastructure
Symbol Technologies Inc.:
Pharm Retail Store Mobility Scenario

26. The “Mobility Effect” is causing chaos at the edge
Cm2 Computing
RFID
Voice Directed
Mobile Warehouse
Fixed Wired
Network
Mobility Effect
Fixed Wired
Network
Mobility Effect: changing the way customers are architecting the edge, more flexible to support a rapidly growing workforce
The edge is no longer defined by remote locations, or portable users
The edge is no longer confined to a fixed wired network
The edge is now defined by the mobile people, devices, applications and objects on-the-go 24 by 7 by 365
The edge is extended by wireless LAN and WAN infrastructure
Symbol Technologies Inc.:
Warehouse/DC Mobility Scenario

27. That Can Only Be Controlled by an Enterprise Mobility System
capture
RFID
Sensing
Imaging Laser scanning
Biometrics Voice
move
manage
From chaos can come order…but only with a system approach
A system that is defined by a reference architecture to capture, move and manage information
Turning data to information, and information to knowledge to make faster, better and smarter decisions
802.11x
WiFi
Bluetooth
Wireless Switch
CDMA
GSM
GPRS
Device Monitoring
Active Performance Management
Mass
Device
Deployment

28. Gemini-cide From chaos can come order…but only with a system approach
A system that is defined by a reference architecture to capture, move and manage information
Turning data to information, and information to knowledge to make faster, better and smarter decisions

29. Point Product & Systems Solution
Symbol’s Strategy
Point Product & Systems Solution

30. Products Point System Solutions Power of “And” WAN
Mobility Services Platform
System
Solutions
MSP
Internet Access
Hot Spot
LAN
WLAN

31. Enterprise Mobility Reference Architecture
RFID Tag
Internet Access
Hot Spot
LAN
WLAN
MSP
Web Server Database Server

32. Capture Information in Real-time
LS 2208
LS 3408
Advance Data Capture
LS 9208
VS 6608
Imaging
Laser scanning
Biometrics
Voice
Sensing
RFID
RFID is a key data capture technology for the future
Mobile Computing
PPT 8800
RFID
MC 9000
Next Generation
in mobile computing
MC 50

33. Move Information Instantaneously
Wireless LAN control, performance and management simplicity.
WS5000 Wireless Switch
802.11x
WiFi
Bluetooth
Wireless Switch
GSM /GPRS
CDMA
2.4 GHz band at speeds up to a fast 54 Mbps — untethered secure access to vital network resources
Access Points
Centralized wired and wireless networking solution
WS2000 Wireless Switch
Intelligent adoption path for mixed technologies.
Access Ports

34. Manage Seamlessly and Securely
Mass Device Deployment
MSA-Mobility Solutions Agents
Battery
Signal
Execution of device provisioning
Status monitoring (battery, RF, CPU, etc.)
Forwarding of data to Mobility Services Platform
Active Performance Management
Device Monitoring
MSP-Mobile Services Platform
Central management console
Monitoring & troubleshooting
Provisioning & configuration
Analysis & correlation
Extensible architecture
Secure Network

35. Deep Domain Knowledge & Broad Industry Leadership
Information at point of business decision
DEEP DOMAIN KNOWLEDGE, VERTICAL EXPERTISE
Create a more streamlined supply chain
Achieve new levels of efficiency & effectiveness
Leverage legacy IT investments
Increase productivity
Wholesale Distribution
Manufacturing
Transportation and Logistics
Healthcare
Government
Retail
CISG Cross-Industry Solutions Group
Quality of Service High Availability Secure Location Aware
V E R T I C A L E X P E R T I S E

36. A Global Network of Enterprise Mobility Partners
&
THE ENTERPRISE MOBILITY ECOSYSTEM (What Symbol is doing with other companies regarding enterprise mobility)
They are not alone either. Symbol’s relationships with these and other companies vary from simply aligning with one another to developing collaborative value propositions for the customer. Symbol matches its strengths in Advanced Data Capture, Mobile Computing and Wireless Infrastructure with the resources of systems integrators, consulting companies, ERP and CRM vendors and other technology leaders.
Together, we share a common view of the value enterprise mobility holds and through our business alliances we can transform technology into high-value customer solutions.

37. Many Players Claiming Leadership
Move
Capture
Manage
Symbol HP
Xcellenet
Denso
SMART
3Com
MANY PLAYERS CLAIMING LEADERSHIP:
A lot of companies fall under the CAPTURE category, even more which fall under the MOVE and MANAGE categories. Each company listed is a key player in each of the Cm2 areas and has earned the right to appear in the category.
HHP
Symbol
Symbol
Metrologic
Odyssey
Proxim
PSC
Cisco
Intermec
Datalogic
AirPrism
Intermec
Cisco HP

38. Only a Handful Has a Story to Tell
Move
Capture
Manage
Symbol HP
Xcellenet
Denso
SMART
3Com
ONLY A HANDFUL HAVE A STORY TO TELL …
But how many companies fit across two of the three categories of enterprise mobility? Only a handful have a story to tell that they can actually play in more than one of the capture, move and manage paradigms.
HHP
Symbol
Symbol
Metrologic
Odyssey
Proxim
PSC
Cisco
Intermec
Datalogic
AirPrism
Intermec
Cisco HP

39. Symbol has the End to End Solution
Move
Capture
Manage
Symbol HP
Xcellenet
Denso
SMART
3Com
ONLY SYMBOL HAS THE END-TO-END SOLUTION (1st BUILD)
Only one company remains across all three columns that can truly capture information, move it seamlessly through the infrastructure to and from the data center, and effectively manage it! Since the combination of Cm2 is what is needed for businesses to run, it’s important to have industry leading products and services in more than one category, and ultimately across all three. Symbol is the leader in all three layers: capture, move and manage. Together, Cm2 becomes a complete reference architecture that differentiates Symbol from everyone else!
HHP
Symbol
Symbol
Metrologic
Odyssey
Proxim
PSC
Cisco
Intermec
Datalogic
AirPrism
Intermec
Cisco HP

40. Symbol has the End to End Solution
Move
Capture
Manage
ONLY SYMBOL HAS THE END-TO-END SOLUTION (2nd BUILD)
INTERNATIONAL QUOTE
TNT - The Smooth Operator
Leading global distribution company, TNT Express is set to streamline and revolutionise its entire UK operation with the introduction of a new data messaging system.
There are 32 TNT Express depots throughout the UK, each one dealing with tens of thousands of consignments every week. The success of the company relies largely on the service they provide to their customers, allied to their everyday speed of response and the relay of accurate data.
The Worcester depot, with its 28 vehicles, was selected to pilot the new scheme. Until recently, customer orders were written down, passed to a radio operator, and then relayed by radio to the drivers.
The combination of Symbol devices throughout the warehouse environment means we have improved order accuracy and efficiency, and reduced waste and miss-picks. These devices have made everyone's jobs easier.
~ Anthony Jackson
National logistics support manager
Costa's “

41. What it means for you

42. Huge investments have been made in IT

43. …and there this tremendous activity at the edge of the enterprise

44. Technology & Business Strategy Convergence
At the End of the Day…
Technology & Business Strategy Convergence
is redefining every segment of the enterprise from
interacting with customers, suppliers, and employees
Good News- mobility enables enterprise to conduct businesses more reliably, quickly, and cheaply through effective management of supply chains, inventories, and information
Bad News- rate of technology implementation often outpaces the understanding of business managers about how to optimally apply technology to meet strategies and attain targets
to redefining and managing inventory
to manufacturing product and taking it to market

45. Take Control of the Chaos With a System Approach
…and realize the benefits of
capture, move and manage
efficiency
improves
operational
increases
productivity
competitive
advantage
creates

46. Broaden your view

47. Broaden your view

48. For Your Time & Attention choek@symbol.com
THANK YOU!
For Your Time & Attention
Mobile: