1. Northwest Portland Area Indian Health Board
Hosted by: Chehalis Tribe
Great Wolf Lodge
Grand Mound WA
Colleen F. Cawston, MPA
Chief Executive Officer
January 18, 2017

2. Colville Service Unit Update
Renew and Strengthen our Partnerships with Tribes
Improve the Indian Health Service
Be Transparent, Accountable, Fair and Inclusive
Improve Quality & Access to Care for Patients

3. Colville Service Unit Renew & Strengthen our Partnerships with Tribes
Collaboration
Lake Roosevelt Community Health Centers
Tribal Health – Diabetes/Language
Environmental Trust
Human Resources

4. Colville Service Unit Improve the Indian Health Service
Communication
Accessible
GPRA measures
Specialty Clinics

5. Colville Service Unit Be Transparent, Accountable, Fair and Inclusive
Monthly presentation to Colville Business Council
Staff Engagement
Exploration of the impacts of the 3 P’s
Governing Board

6. Colville Service Unit Improve Quality and Access to Care
AAAHC
Accreditation vehicle
Continual growth
Review of current practices

7. Colville Service Unit Improve Quality and Access to Care
Three studies presented to Governing Board
Time out procedures
Anticoagulation
No Show for appointments

8. Colville Service Unit No Show Policy
PURPOSE
Track our No Show Rate (NSR)
Develop strategies to improve
Implement strategies
Review and update

9. Colville Service Unit No Show Policy
PERFORMANCE GOALS
Decrease NSR
1.5% At 3months met
2% At 6 months
5% At 12 months
Implement 3 strategies to decrease NSR

10. Colville Service Unit No Show Policy
PERFORMANCE GOALS
Decrease NSR
1.5% At 3months
2% At 6 months
5% At 12 months
Implement strategies to decrease NSR

11. Colville Service Unit No Show Policy
DATA COLLECTION
Collected from July – September 2016
Appointments scheduled to providers
Identification of No Show
DATA ANALASYS
18% average
Medical Group Management 2000 target 5%
Variances
Access
Scheduling
Staffing

12. Colville Service Unit No Show Policy
CORRECTIVE ACTIONS
Implement the Policy
Scheduling system
Review and evaluate the call back system
Explore alternative scheduling options
Patient Engagement
Documentation
Reporting
Training

13. Questions or Comments
Our Mission... to raise the physical, mental, social, and spiritual health of American Indians and Alaska Natives to the highest level.
Our Goal... to assure that comprehensive, culturally acceptable personal and public health services are available and accessible to American Indian and Alaska Native people.
Our Foundation... to uphold the Federal Government's obligation to promote healthy American Indian and Alaska Native people, communities, and cultures and to honor and protect the inherent sovereign rights of Tribes.