0. Enabling Remote Network Management for Satellite Communications

1. SatCom Management Challenges
Ensuring non-stop availability at the edge
Offshore and remote sites ARE the profit centers and demand higher QoS
Unmanned facilities, vehicles and rigs require 24/7, on-site management
Need to quickly recover from service interruptions
Tech support calls to remote sites avg. $2500 per trip
Virtually all re-provisioning done manually with technicians
Network convergence and explosion in data traffic
Growing demand for real-time data over satellite systems
Voice, video and data via IP over satellite
New regulatory standards require increased vigilance and reporting
Complying w/ myriad of domestic, regional and international regulations
IT left to support remote sites w/ tools designed for centralized, terrestrial networks
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL

2. Requires New Management Approach
“Always-up” Connectivity
Manages devices locally– removing network dependencies
Can function both in-band and out-of-band
Can utilize and manage both LEO and satellite broadband channels
Multi-Vendor and Multi-Device Support
VSAT Modems, Stabilized Antenna Controllers, RF Amplifiers, GPS, Wireless Access Points, Power Switches, Network Routers, Switches, Firewalls, etc.
Globalstar, Iridium, LinkStar, SeaTel, Comtech, iDirect, etc.
Customizable and Extensible Architecture
Automated Remote Management
Routine maintenance, upgrades, configuration, re-provisioning, problem diagnosis & recovery
Eliminate expensive remote support trips and minimize human errors
Enforce Security and Enable Compliance at the Edge
Control user access, authorization and authentication
Audit all user interactions for compliance reporting
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL

3. Uplogix Remote Management Platform
Uplogix Envoy is an innovative solution for automating the support of distributed networks
Our solutions create an Intelligent Out-of-Band (IOOB) management infrastructure that reduces the support burden and costs of manual management
Regardless of the state of the network you can:
Automate diagnosis and recovery of failed equipment
Monitor performance and operational conditions
Re-provision field devices
Provide configuration management
Enforce security and audit requirements
Guarantee management control
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL

4. Envoy Architecture Recovery Data Collection Recovery Automated
BRANCH OFFICE HQ
WAN
Central
Management
Applications
OOB
Recovery
Data
Collection
Recovery
Automated
Maintenance
Out-of-band connectivity provides uninterrupted visibility and control
Maintenance
Monitoring
Aggregation
Operator Interaction
Manual Mgmt
Monitoring
IOOB extends centralized management capabilities throughout your network
Security
Archive
Rollback
Mgmt. Svc.
Alerting
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL

5. Customer Example: RigNet
Uplogix Solution
Deploying Envoys on remote rigs
Automates remote mgmt. and reduces the number of onsite visits
Enforces security and auditing controls
Customer success: “We can double growth annually with same number of IT staff” HQ
Offshore Platform
Tech Support
Business Model
Providing global broadband communications via satellite to offshore and remote facilities
Serviceability and availability is key customer expectation
Challenge
Current mgmt. tools have remote limitations
Recovery and outages
Upgrades and maintenance
Network issues require an expensive helicopter trip
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL

6. Worst-to-First QuickStart
Turn your “worst” offenders into your “best” performers:
Up to 5 Envoys to deploy at identified sites
1 day of free on-site consulting, configuration and implementation services
A 30-day, no-risk, pilot project with a money-back guarantee if your requirements are not met
Follow-up:
Kevin Roe, Sales Director, ,
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL

7. Backup Slides
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL

8. Disaster Recovery Automated isolation of remote faults
Pinpoint equipment problems
Triangulate connectivity and environmental factors
Automated recovery sequences
Level-1 and level-2 recovery scenarios
Execute failover commands
Collect additional incident data
Automated failover to alternate management path (OOB)
Ad-hoc out-of-band (OOB) connectivity
Wireless and satellite options available - GlobalStar & Iridium
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL

9. Remote Manageability
Replicate visibility and control only available with onsite personal – Virtual Network Technician
Physical management of console and power
Complete control to re-provision or recover devices
Ability to manage “through” an incident
Low-level visibility to remote performance, diagnosis, and fault data
Uninterrupted stream of management data (performance, configuration, logs, events)
Data granularity improves automated decision process
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL

10. Cost Reduction Shorten Mean-Time-To-Recovery (MTTR)
Automated the diagnosis & recovery process
Secure, remote access thru OOB
Improve (or protect) service levels
Execute recovery or optimization policies
Automated response to react within seconds to begin diagnosis and repairing problems
Reduce site visits and manual management
Automate routine maintenance (provisioning)
Console and power management give you complete control
© 2005 Uplogix, Inc. All Rights Reserved. CONFIDENTIAL