1. Denis Lajoie Uniface Program Director Atlanta - June 8th, 2010
Compuware Montreal Office – Global Delivery Organization
Denis Lajoie
Uniface Program Director
Atlanta - June 8th, 2010

2. GDO’s Mission Statement?
“… to be able to provide the right resources, with the right skills, at the right time, in the right location and at the right price point
in a seamless and consistent operational delivery model, regardless of the number of locations, scale of resources or service categories involved.“ 2

3. The New Global Delivery Organization (GDO)
OUR VALUED CUSTOMERS
PSD
SDG
Covisint
Uniface
Gomez
DTW
Auto
NA… CP
Vantage
Global Delivery Organization
(Shared Services organization)
GDO will serve different CPWR’s services like PDS, SGD, Covisint, Goves and of course … Uniface. The idea is that our Uniface CPWR can need help with Uniface but also with other technology. The GDO has been build to help our customers with all available technologies…
What’s NA..
Solution Delivery Group
GD Governance, Demand & Supply Mgmt
Collaboration Framework
(Knowledge creation, mgnt & sharing)
Detroit GDC
Montreal GDC
Gdansk GDC
Shanghai GDC
People, Process, Tools, Reusable Assets 3

4. GDO’s Business Drivers & Goals
Provide consistent delivery across all locations
Increase delivery effectiveness (Better, Faster, Smarter)
Increase CPWR’s business and operational agility
Increase delivery efficiency for competitive pricing (Labor, Location, Volume of transaction)
Optimize overall operational costs to maximize CPWR investments
Bottom line, enable business growth and enrich our customers experience by generating more economic value! 4

5. Three Types of Services
OUR VALUED CUSTOMERS 5

6. Uniface –Transformation example
Major Telco
Export multiple repositories
Compuware - GDO
Prepare test environment
Manually change code that can
not be automatically converted
Improve code quality
Develop test strategy
System testing
One month on site
Install new environments
(Dev, Test, Prod)
Develop a deployment strategy
Execute subset of test cases (Validate installation and interfaces)
Support User Acceptance Tests
Iterative deployment
Customer Training
Web enablement, migrating to a new SOA architecture
Building new RIA (web, mobile)
PM, QA, Dev, IS
Uniface expert, PM, Dev, QA
Uniface Trainer, Uniface expert
Compuware Amsterdam’s PSD
Scan
Migrate
Scan report
Software
Migration report
Migration report
Software
This is where we add the most strategic value…
When Amsterdam will start working on the migration itself, Montreal team will start with the planning phases (communications plan, test strategy, update WBS
This migration will be drive as a project
Improving code quality (ex: removing SQL code)
Prepare test environment
Env. #1 – Uniface (Baseline)
Env. #2 – Uniface 9.4 (Future State)
Web enablement, migrating to a new SOA architecture (migration tools only migrate code to function on 9.x, not to web services)
Customer Training
What’s new 6

7. Customer Success Stories
Enhancements
Critical and real time applications
Analyze, Develop and Test
Work in collaboration with Alouette IT team
Co-sourcing (VPN, DMZ)
Enhancements - Outsourcing - Offshore development (oversea)
Project mode
PM, BA, Dev, QA
Sustainment
Dedicated Uniface team
Receive ticket (prioritized by the customer)
PM and PCO
Support level-1 (24x7)
Work with Alouette IT team… 7

8. Thank You & Questions