1. Providing Person-Centered Transportation Information to Older Adults and People with Disabilities
August 23, 2017

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3. Person-centered technical assistance and information & referral
MISSION: To promote the availability of accessible transportation options that serve the needs of Older Adults, People with Disabilities, Caregivers and Communities.
MAJOR OBJECTIVES:
Person-centered technical assistance and information & referral
Training: webinars, online courses/forums
Interactive communication and outreach strategy
Coordination and partnership strategy, including stakeholder engagement
Investment in community solutions
Independent program evaluation
KEY STAKEHOLDERS: Transportation providers; human services providers; disability organizations; Area Agencies on Aging; State Departments of Transportation; Tribal Transit and Tribal Elder Services; FTA; ACL; and more....
UPCOMING EVENTS & PRODUCTS include an update on Innovations developed by the 6 NADTC projects; an online mini-course on “Transportation & Caregiving”; the 2017 Trends Report to be published later this year; and the 3rd National RTAP Technical Assistance Conference in Omaha, NE, 10/29-11/1/17

4. NADTC’s Information and Assistance Initiative
Transportation Information and Assistance includes
varied approaches that communities may adopt to
respond to ride requests and answer questions about
transportation options. These may include the following:
One-Call/One-Click Transportation Resource Centers
Mobility Management
Aging and Disability Resource Centers
Area Agency on Aging (AAA) or Center for Independent Living (CIL) Information and Referral/Assistance Programs
2-1-1

5. Our Presenter today Roberta Habowski, Mobility Project Manager
Area Agency on Aging 1-B, Southfield, MI

6. The Evolution of myride2 Roberta Habowski Area Agency on Aging 1-B

7. You Decide: Senior Driving
Prior to myride2
1995 AAA 1-B Advisory Board conducted Ad-Hoc study- lack of resources for older adults making decisions about continued mobility
You Decide: Senior Driving
Awareness Program
Met monthly at various senior centers, topics included; safe driving, medications + driving, transportation, road commission, etc.
Mobility Options Counseling Project

8. All of us are going to outlive our ability to drive by 7-10 years
“If I can’t drive, I might as well be dead.”

9. Getting Ready
In 2010, AAA 1-B partnered with Jewish Family Service (JFS) to apply for Job Access Reverse Commute (JARC) and New Freedom federal funding – first time Mobility Management was a component Establish a “one-call, one-click” Mobility Management Service

10. One Year of Research and Development
Questions
What did we want to include?
How in-depth?
Website?
Best Practices
National Organizations
Iowa DOT
United we Ride
NCST (now NADTC)
Beverly Foundation
National Center for Mobility Management
Easter Seals
Budget
Technology needs
Branding/Marketing Plan

11. Overview Toll-free multilingual phone line - 855-myride2
Live transfers to transit providers
Rider only has to give information one time
Interactive web site – can search for providers, request a ride, get information
Available in Oakland and Macomb counties
Older Driver Safety information

12. Important Factors AAA 1-B In-Kind in Beginning Admn
Space and utilities
Tech needs
Communications Dept.
Finance Dept HR
Current Information and Assistance Center
Student Intern
Utilizing I&A Infrastructure
Used same system to keep call records
Used current providers in database
Used training guide as a template
Reviewed provider vetting

13. Decisions, Decisions Worked with Communications Dept. and JFS
Name of service – should it “mean” something? Coincide with phone number? Domain available?
Brand – graphic designer
Web Design – used an outside contractor

15. Next Steps Research Providers – Public and Private
Enter Providers into Excel database as well as Wordpress for website
Research zip codes for service area – put in Excel for web designer to include in search feature
Hire and train staff – started with 2 PT Mobility Specialists (now have 2 FT, soon to be 3.5 FT)
Complete website
Add myride2 “pages” to I&A system

16. Provider Information
New Transportation Provider Initial Call Sheet – (make sure they are on MDOT licensing website) Name of Company: _________________________________________________________ Contact Person: ______________________________________________________ _____ Business Address: __________________________________________________________ Phone#: ________________________________ Website address: _________________ How many vehicles? __________ What kind? _________________________________ How long have you been in business? _______________________________________ What areas/counties do you serve? ___________________________________________ What are your hours? ______________________________________________________ What are your rates for private pay customers? Wheelchair: ______________________________________________________________ Ambulatory: ______________________________________________________________ _________________________________________________________________________ Additional Info: ___________________________________________________________

17. Initial Call Worksheet
Call taken by ______________ How did they hear about us? ______________________ Date______________
myride2
1. Name of caller_____________________________________ Phone number_________________________
2. Name of rider _____________________________________ Phone number_________________________
3. Address of rider ____________________________
4. Ride originating at home address?______ If not; address for pickup________________________________
5. Rider’s age ____________ Is rider a veteran? ______________
7. Is the rider enrolled in MiChoice program? _____ If so, they should contact their Supports Coordinator
8. Is the rider on Medicaid? ________ If so, they can call LogistiCare for medical rides. ( )

18. 9. Rider disabled? _________
10. Rider uses wheelchair? ____________ Can they transfer from wheelchair themselves? __________
11. Rider uses a walker? __________ Rider uses a cane? __________ Other disability? __________________
12. Curb to Curb? _________ Door to Door? _________ Door through Door? _________ Escorted? _________
13. Destination name & address _______________________________________________________________
14. Date(s)/times ride needed _________________________________________________________________
15. Is it okay to share info with providers? _______________________________________________________

19. 16. Special call notes_____________________________________________________________________
17. Calculate mileage ________________________________________________________________________
18. Research providers and list prices, etc below.
__________________________________________ ___________________________________________
Status/Follow up - initial and date ______________ ____________________ ____________________
Closed in Harmony___________ Date________________

22. Articles in Agency Publications
lease
Sent info and rack cards to:
Senior Centers
Physician’s offices
Hospitals
Other Human Service Organizations – Centers for Independent Living, Jewish Family Service
Libraries

24. SMART – public provider Disability Network Oakland Macomb
Partners Along the Way
Jewish Family Service
SMART – public provider
Disability Network Oakland Macomb
The Senior Alliance (AAA 1-C)
Advocacy Groups
AARP
Michigan DOT
Community Transportation Association of America
Local Metropolitan Planning Organization
Faith Based Groups
Healthcare Organizations
Regional Transportation Authority of Southeast Michigan

27. Management Mobility Advocacy Mobility Options Counseling
Driving/driving retirement
Travel Training-
One on one or
Group trainings
Schedule Rides-
variety of providers
Transportation Referrals –
One on one assistance to find
best option.

28. Future Addition of Travel Training
Expansion in to Detroit service area
Expansion to other RTA counties
Scheduling Software

29. Network

30. Questions??
Thank you! Roberta Habowski Area Agency on Aging 1-B

31. Toll-free: