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Providing Person-Centered Transportation Information to Older Adults and People with Disabilities August 23, 2017.

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Presentation on theme: "Providing Person-Centered Transportation Information to Older Adults and People with Disabilities August 23, 2017."— Presentation transcript:

1 Providing Person-Centered Transportation Information to Older Adults and People with Disabilities
August 23, 2017

2 Webinar Logistics This webinar is being recorded
To ask a question, type it into the chat box to the left of your screen. Chat capabilities for Q&A will be enabled after the presentation. Captioning is being provided for this webinar. To access captioning, press control and F8 on your keyboard. If you are having difficulty with Blackboard functioning, please contact Blackboard Technical Assistance: (877)

3 Person-centered technical assistance and information & referral
MISSION: To promote the availability of accessible transportation options that serve the needs of Older Adults, People with Disabilities, Caregivers and Communities. MAJOR OBJECTIVES: Person-centered technical assistance and information & referral Training: webinars, online courses/forums Interactive communication and outreach strategy Coordination and partnership strategy, including stakeholder engagement Investment in community solutions Independent program evaluation KEY STAKEHOLDERS: Transportation providers; human services providers; disability organizations; Area Agencies on Aging; State Departments of Transportation; Tribal Transit and Tribal Elder Services; FTA; ACL; and more.... UPCOMING EVENTS & PRODUCTS include an update on Innovations developed by the 6 NADTC projects; an online mini-course on “Transportation & Caregiving”; the 2017 Trends Report to be published later this year; and the 3rd National RTAP Technical Assistance Conference in Omaha, NE, 10/29-11/1/17

4 NADTC’s Information and Assistance Initiative
Transportation Information and Assistance includes varied approaches that communities may adopt to respond to ride requests and answer questions about transportation options. These may include the following: One-Call/One-Click Transportation Resource Centers Mobility Management Aging and Disability Resource Centers Area Agency on Aging (AAA) or Center for Independent Living (CIL) Information and Referral/Assistance Programs 2-1-1

5 Our Presenter today Roberta Habowski, Mobility Project Manager
Area Agency on Aging 1-B, Southfield, MI

6 The Evolution of myride2 Roberta Habowski Area Agency on Aging 1-B

7 You Decide: Senior Driving
Prior to myride2 1995 AAA 1-B Advisory Board conducted Ad-Hoc study- lack of resources for older adults making decisions about continued mobility You Decide: Senior Driving Awareness Program Met monthly at various senior centers, topics included; safe driving, medications + driving, transportation, road commission, etc. Mobility Options Counseling Project

8 All of us are going to outlive our ability to drive by 7-10 years
“If I can’t drive, I might as well be dead.”

9 Getting Ready In 2010, AAA 1-B partnered with Jewish Family Service (JFS) to apply for Job Access Reverse Commute (JARC) and New Freedom federal funding – first time Mobility Management was a component Establish a “one-call, one-click” Mobility Management Service

10 One Year of Research and Development
Questions What did we want to include? How in-depth? Website? Best Practices National Organizations Iowa DOT United we Ride NCST (now NADTC) Beverly Foundation National Center for Mobility Management Easter Seals Budget Technology needs Branding/Marketing Plan

11 Overview Toll-free multilingual phone line - 855-myride2
Live transfers to transit providers Rider only has to give information one time Interactive web site – can search for providers, request a ride, get information Available in Oakland and Macomb counties Older Driver Safety information

12 Important Factors AAA 1-B In-Kind in Beginning Admn
Space and utilities Tech needs Communications Dept. Finance Dept HR Current Information and Assistance Center Student Intern Utilizing I&A Infrastructure Used same system to keep call records Used current providers in database Used training guide as a template Reviewed provider vetting

13 Decisions, Decisions Worked with Communications Dept. and JFS
Name of service – should it “mean” something? Coincide with phone number? Domain available? Brand – graphic designer Web Design – used an outside contractor

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15 Next Steps Research Providers – Public and Private
Enter Providers into Excel database as well as Wordpress for website Research zip codes for service area – put in Excel for web designer to include in search feature Hire and train staff – started with 2 PT Mobility Specialists (now have 2 FT, soon to be 3.5 FT) Complete website Add myride2 “pages” to I&A system

16 Provider Information New Transportation Provider Initial Call Sheet – (make sure they are on MDOT licensing website) Name of Company: _________________________________________________________ Contact Person: ______________________________________________________ _____ Business Address: __________________________________________________________ Phone#: ________________________________ Website address: _________________ How many vehicles? __________ What kind? _________________________________ How long have you been in business? _______________________________________ What areas/counties do you serve? ___________________________________________ What are your hours? ______________________________________________________ What are your rates for private pay customers? Wheelchair: ______________________________________________________________ Ambulatory: ______________________________________________________________ _________________________________________________________________________ Additional Info: ___________________________________________________________

17 Initial Call Worksheet
Call taken by ______________ How did they hear about us? ______________________ Date______________ myride2 1. Name of caller_____________________________________ Phone number_________________________ 2. Name of rider _____________________________________ Phone number_________________________ 3. Address of rider ____________________________ 4. Ride originating at home address?______ If not; address for pickup________________________________ 5. Rider’s age ____________ Is rider a veteran? ______________ 7. Is the rider enrolled in MiChoice program? _____ If so, they should contact their Supports Coordinator 8. Is the rider on Medicaid? ________ If so, they can call LogistiCare for medical rides. ( )

18 9. Rider disabled? _________
10. Rider uses wheelchair? ____________ Can they transfer from wheelchair themselves? __________ 11. Rider uses a walker? __________ Rider uses a cane? __________ Other disability? __________________ 12. Curb to Curb? _________ Door to Door? _________ Door through Door? _________ Escorted? _________ 13. Destination name & address _______________________________________________________________ 14. Date(s)/times ride needed _________________________________________________________________ 15. Is it okay to share info with providers? _______________________________________________________

19 16. Special call notes_____________________________________________________________________
17. Calculate mileage ________________________________________________________________________ 18. Research providers and list prices, etc below. __________________________________________ ___________________________________________ Status/Follow up - initial and date ______________ ____________________ ____________________ Closed in Harmony___________ Date________________

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22 Articles in Agency Publications
lease Sent info and rack cards to: Senior Centers Physician’s offices Hospitals Other Human Service Organizations – Centers for Independent Living, Jewish Family Service Libraries

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24 SMART – public provider Disability Network Oakland Macomb
Partners Along the Way Jewish Family Service SMART – public provider Disability Network Oakland Macomb The Senior Alliance (AAA 1-C) Advocacy Groups AARP Michigan DOT Community Transportation Association of America Local Metropolitan Planning Organization Faith Based Groups Healthcare Organizations Regional Transportation Authority of Southeast Michigan

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27 Management Mobility Advocacy Mobility Options Counseling
Driving/driving retirement Travel Training- One on one or Group trainings Schedule Rides- variety of providers Transportation Referrals – One on one assistance to find best option.

28 Future Addition of Travel Training
Expansion in to Detroit service area Expansion to other RTA counties Scheduling Software

29 Network

30 Questions?? Thank you! Roberta Habowski Area Agency on Aging 1-B

31 Toll-free:


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