0. UAE Federal e-Government: Governing strategy and evolution landmarks
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UAE Federal e-Government: Governing strategy and evolution landmarks
Khaled Ali Al Bustani
Assistant Undersecretary for Budget and Revenue
Ministry of Finance & Industry (MOFI)
November 2004

1. UAE Ministry of Finance and Industry and e-Government…
MOFI is a leading agent of change in the sphere of e-Government. Its goal is to use the power of the Internet and remote communications to enable citizens and residents to communicate with government agencies with minimum time and bureaucracy

2. e-Government is a tool for achieving significant transformation within the UAE Federal Government
e-Government will be a toll improve efficiency and effectiveness by:
Providing a single integrated online interface to customers;
Reducing duplication and inefficiencies within Government by re-engineering processes and using technology;
Using technology to integrate with the Federal Government’s suppliers;
Providing employees with online tools and information to support their work

3. UAE Federal e-Government:
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UAE Federal e-Government:
Vision and keys objectives
Goals
Facts
Strategy
Progress

4. Vision and objectives Vision
Enabling integrated policy formulation to facilitate a knowledge-based world-class government
Key Objectives
Focus on achieving measurable improvements rather than just automate
Focus on only core Federal Government activities
Focus on using e-Government to integrate across different Ministries and Agencies as required
Focus on activities that will have a positive impact on customers

5. UAE Federal e-Government:
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UAE Federal e-Government:
Vision
Goals
Facts
Strategy
Implementation progress

6. e-Government facilitates the transformation from focus on operations to a focus on policy and regulation
Policy
Regulation
Operations
Policy
Regulation
Operations

7. We have used international standards and best practice criteria to identify “core” Government areas
Non Core
56%
Core
44%
Is the service or activity critical to Government?
Are there legislative constraints that limits outsourcing options?
Is there a private sector supply market available to deliver the service?
Can the quality of the service delivery be measured and controlled?

8. To maximize the benefits from e-Goverment
Focus on core Government services;
Re-structure as necessary to enable and support our various improvement initiatives;
Focus on how IT can reshape work rather than automate existing work;
Form partnerships with private sector to deliver services wherever possible

9. UAE Federal e-Government:
Vision
Goals
Facts
Strategy
Implementation progress

10. 141003DBI(M)HIA001VKMM-P1
Facts
The e-Government strategy will cover Federal Government (18 ministries and 17 authorities)
e-Government allows for the sharing and exchanging of information within government, businesses, and citizens...G2G, G2B and G2C
e-Government allows the government to improve its focus on the development of policy     

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Facts..
e-Government provides the government with the means to accurately monitor and measure the performance and implementation of policy
e-Government introduces a thorough change in information and services delivery using e-Government channels and tools..such as the e-Dirham and the e-Portal

12. Facts..
e-Government allows for a consistent, secure and reliable way to access information and services
All e-Government users are able to use a personalized access point through a portal
An internal working team of 18 senior government officials at the Under-Secretary level oversees the project

13. UAE Federal e-Government:
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UAE Federal e-Government:
Vision
Goals
Facts
Strategy
Implementation progress

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Strategy
Use information technology as a catalyst of enhancing procedures not just automation of existing procedures
Build citizen centred applications
Provide a single point of contact to the customer
Build partnership with private sector to deliver services where and when possible

15. UAE Federal e-Government:
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UAE Federal e-Government:
Vision
Goals
Facts
Strategy
Implementation progress

16. Impact of opportunity selection
Implementation
Selection criteria
Phase 1
Phase 2
Phase 3
Phase..n
Strategy
Long-term (transformational)
Opportunities
Quick wins
Foundation (prerequisites)
CSFs

17. Evolution landmarks…
The e-Government project has been designed in such a way to be implemented in a structured ‘wave’ stages whereby each wave has its own milestones and benchmarks…

18. High Level View –project wave
The Way Forward
High Level View –project wave
Project
Management
Across project

19. Milestones…e-Dirham
The e-Dirham was introduced in 2001 to replace traditional methods of fees collection for government services …
e-Dirham provides real time information and allows Ministries to more effectively undertake and record payment transactions, in addition to providing a modern and secure payment system for customers

20. …e-Dirham
More than 30,000 daily transactions are processed using the e-Dirham payment option
e-Dirham payment systems use state-of-the-art 128 bit encryption technology for complete safety
e-Dirham Smart Cards are rechargeable and can be remotely managed 24 hours/7 days
Remote management uses Interactive Voice Recognition (IVR)

21. ….e-Registration
e-Registration allows the Ministry of Labor and Social Affairs to process and issue an electronic request for a bank guarantee
The request is received electronically and processed by the bank through the e-Registration system
After verification the bank registers the value of the guarantee and related information
The bank electronically issues a bank guarantee letter that is also received electronically and instantly by the Ministry of Labor and Social Affairs at the final stage of processing transactions.

22. …e-System
The e-System enables clients to register and pay online for certificates of origin through the e-Dirham system
Clients can cancel applications through this system

23. …e-Tender
Businesses who wish to supply their products and services to government register online
Once accepted, the supplier appears in the supplier directory on the e-Tender system.
Ministries seeking to procure products/services browse pre-defined categories of suppliers and release tenders or choose suppliers based on supplier evaluation forms that outline specific criteria such as delivery, services, guarantees etc..

24. …e-Procurement
e-Procurement is a comprehensive and systemic process in which government either establishes agreements for the acquisition or the purchase of products/services using IT systems.
e-Procurement is applied through different channels such as electronic ordering; purchasing cards, reverse auctions, and automatic accounting systems

25. …e-Sinaee Allows online application for industrial licenses
Registering in the supplier’s record
Purchasing online Tenders

26. ...e-Financial Management Information System e-FMIS
Provides government accounting for UAE federal government including general ledger, prepayment, review and audit, cash management, etc…
Provides government budgeting and forecasting
Establishes a uniform performance tracking methods
Streamlines the government financial process
Increasing the efficiency and accountability in government
Enhances financial reporting

27. The e-Portal is the UAE government’s electronic gateway that serves to:
Be as a convenient first-stop portal for users to locate the latest Government information such as news and policies
Conduct a wide range of transactions online with government agencies
Create a pro-enterprise ecosystem for businesses which will transform the way in which the UAE public interacts with the Government

28. Other milestone projects in implementing the e-Government phases include …
e-Human Resources Management System, e-Project, e-Expat, e-Citizen, e-Tawasul-Document Management, e-Access, e-Diplomat…

29. Thank you