0. Information Technology at the University of Alabama at Birmingham
Sheila M. Sanders
March 15, 2005

1. Overview of IT at UAB
IT Organization
Services Provided
Initiatives Underway
Upcoming Projects

2. IT Organization 180 Employees 12 Student Internship slots
$34 million budget
Funded by central (state funds)
Administrative IT fees
Student IT fees
Direct Charge backs
Service Centers revenues

4. Provide support for the administrative and student information systems
IT Services at UAB
Provide support for the administrative and student information systems
Over 2,000,000 purchases orders and invoices have been processed in Oracle since Finance Go-live October 2004
Over 780,000 HR transactions (timesheets, actions, changes, terminations, payroll) have been processed in Oracle since go-live last January

6. IT Services at UAB
Provide support for course management system and use of instructional technologies
Over 1,100 courses were delivered using functionality from our course management systems this past year
Course management system is also used for training employees in areas such as, diversity and compliance.

8. Provide centralized web based email and calendars
IT Services at UAB
Provide centralized web based and calendars
18,000 mailboxes in use
1.25 million messages processed each day
Provide online account registration for students as they sign up for their BlazerID at orientation

9. IT Services at UAB Provide a central IT Help Desk - AskIT (Tier One)
Received over 40,000 calls to the help desk this past year from faculty, staff and students
Oracle Human Resource and Finance support
Desktop support
Faculty and student support for courses taught through WebCt
Residence Hall support
Tier Two Support
Desktop technicians dispatched
Instructional Technology
Network support team

11. Operate the network (wired and wireless)
IT Services at UAB
Operate the network (wired and wireless)
Approximately 20,000 devices connected to the network
All buildings are connected to the network with Gigabit Ethernet links
Links to the outside world through the Internet at 100Mb, and Internet2 at 155Mb connections
Extensive physical network infrastructure
Over 55 manholes and 200 smaller handholes
Approximately 176 miles of fiber (single mode and multimode)
Approx 54,000 stations wired for current and future use

12. Provide Data Security Services
IT Services at UAB
Provide Data Security Services
End user tools
Anti virus software
Firewalls as needed
Vulnerability scanning
Patch management system
SPAM Tagging service
HIPAA Coordination with the Health System
Disaster Recovery Plan Coordination

13. Coordinate software site licenses
IT Services at UAB
Coordinate software site licenses
Insures compliance
Lower cost with volume discounts
Allows standardization and better support

14. Provide UAB Operator Call Center
IT Services at UAB
Operate a Telephone System for the campus, hospital and residence halls
Over 22,000 lines and telephones in use
9,000 voic boxes
Provide UAB Operator Call Center
Answer approximately 2,000,000 calls per year
Initiate 750,000 pages per year

15. IT Initiatives Underway
Replacement of the Student Information, Alumni and Development Systems
SCT Luminis Portal
Wireless rollout across campus

16. IT Initiatives Underway
Replacement of the Student Information, Alumni and Development Systems
Provides a common platform at all three UA System campuses
Brings together separate systems in existence today
Allows UAB to take advantage of in-house expertise in Oracle forms and database as well as in Unix
Allows faculty and students to easily access information on the web anytime and anywhere

17. Student System Timeline
Infrastructure set up this Spring 2005
Project team training Summer 2005
Portal implementation late 2005
Admissions, Catalog and Schedule in 2006
Full go-live for the Fall Class of 2007

18. IT Initiatives Underway
SCT Luminis Portal
Today users must visit several websites to access UAB information:
Ø .uab.edu/adminsystems/
(Oracle Human Resources and Finance, Budget Modeling System, Student System)
(WebCT Course management system)
(Web based )
(Training and Development)
All of the systems above use UAB’s same sign on ( BlazerID and password)
Easier than it used to be, but we can do better.

19. UAB Portal

20. IT Initiatives Underway
Wireless rollout across campus
Priorities – libraries and classrooms
Supplement to the wired network
Convenience in labs and classrooms
Currently have 650 users comprised
of students, faculty and staff

21. UABwifi - Enabled Zones

22. UAB Research Community
Upcoming Projects
UAB Research Community
Expansion of high performance computing
Enabling Technology Lab
Regional Optical Network
Grid Computing
Reviewing research support systems
IRB
IACUC
Grants Pre-Award

23. Upcoming Projects UAB Health System
Clinical Trials Billing System in pilot
Replacement of the Patient Information System

24. The Vision for IT at UAB
Information will be easy to find and easy to use
IT will be a partner in Research, Teaching, Learning, and HealthCare at UAB

25. Information Technology at the University of Alabama at Birmingham
Questions?