1. The Handbook of Logistics and Distribution Management
By Alan Rushton, Phil Croucher and Peter Baker
Figures and Tables: part 1

2. Figure 1.1 A flow representation of logistics for a fast-moving consumer goods (FMCG) manufacturer. This shows the key components, the major flows and some of the different logistics terminology
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p5

3. Figure 1.2 The key components of distribution and logistics, showing some of the associated detailed elements
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p6

4. Table 1.1 Logistics costs as a percentage of sales turnover
Cost as Percentage of Turnover
Main Company Business
Transport Cost %
Warehouse/Depot Cost
Inventory Investment/Holding Cost
Administration Cost
Overall Logistics Cost
Office equipment
3.20
10.70
0.87
14.77
Health supplies
1.36
9.77
0.66
0.19
11.98
Soft drinks
2.53
2.71
0.44
5.68
Beer (food and drink)
8.16
2.82
0.56
2.19
13.74
Spirits distribution
0.37
0.27
0.07
0.10
0.81
Cement
25.20
9.10
7.10
4.60
46.00
Automotive parts
2.07
6.35
1.53
9.96
Gas supply (non-bulk)
9.41
2.45
0.02
Computer maintenance
0.45
0.29
0.05
0.88
Computer supply
0.65
0.78
0.09
1.52
Healthcare
0.96
1.08
1.21
3.25
Specialist chemicals
7.23
1.95
0.20
0.49
9.87
Fashion
0.38
1.31
0.33
2.02
Food packaging
3.14
3.73
0.85
7.72
Source: Benchmark survey of UK companies by Dialog Consultants Ltd
Table 1.1 Logistics costs as a percentage of sales turnover
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p13

5. Figure 1.4 A typical physical flow of material from suppliers through to customers, showing stationary functions and movement functions, linked to a diagram that reflects the ‘value added’ nature of logistics
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p15

6. Figure 2.1 Some potential trade-offs in logistics, showing how different company functions might be affected
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p19

7. Figure 2.2 Logistics planning hierarchy
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p20

8. Figure 2.3 The major functions of the different planning time horizons
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p21

9. Figure 2.4 Some of the main logistics elements for the different planning time horizons
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p22

10. Figure 2.5 The planning and control cycle
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p23

11. Figure 2.6 The many ways in which logistics can provide an impact on an organization’s return on investment
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p24

12. Figure 2.7 The logistics implications of different competitive positions
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p29

13. Figure 3.1 Core product versus product ‘surround’, illustrating the importance of the logistics-related elements
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p34

14. Figure 3.2 The seven ‘rights’ of customer service, showing the main service classifications
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p35

15. Figure 3.3 The constituent parts of total order fulfilment cycle time
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p38

16. Figure 3.6 An overall approach for establishing a customer service strategy
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p42

17. Figure 3.7 Different types of customer service study
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p43

18. Figure 3.8 The advantages and disadvantages of different survey approaches
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p44

19. Figure 3.9 Rating table for selected customer service factors
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p45

20. Figure 3.10 Company competitiveness at current service levels – Target Chart
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p46

21. Figure 3.11 Competitive benchmarking showing opportunities for improving service when comparisons are made with customer requirements and the performance of key competitors
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p47

22. Figure 3.12 A practical example of gap analysis
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p48

23. Figure 3.13 The relationship between the level of service and the cost of providing that service
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p49

24. Figure 3.14 Radar gram showing the perfect order targets and achievements
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p52

25. Figure 4.1 Alternative distribution channels for consumer products to retail stores
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p58

26. Figure 4.2 A typical channel of distribution, also showing the difference between the physical and the trading channel
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p62

27. Figure 4.3 ‘Long’ and ‘short’ distribution channels
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p65

28. Figure 4.4 An approach to designing a channel structure
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p66

29. Figure 5.3 Fourth-party logistics, showing the main areas of service that could be provided
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p81

30. Figure 5.4  The different characteristics that distinguish freight exchanges from each other
Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p85