1. LBC EXPRESS AUSTRALIA

2. Australian Map and its states

3. What type of customers do we have in Australia?
“THE LEARNED”
Educated; “Westernized”
Accustomed to first grade service
Did own homework
Particular with actual experience vs brand promise
Filipino Australian migrant
OFW’S- 457 visa, duration of stay max. 5 years
True Blue Australian
Filipino Tourist

4. Who runs international Operations?
Country Manager- over all in charge of country operations. Team Head-manages pickup/remittance operations. Compliance Officer- monitors and implements remittance policy. Cash Custodian-does the accounting function for cargo or remittance. Remittance Associate- processes of customer transactions such as air cargo and money. Branch/Customer Associate- accepts and processes walk in transactions at branch such as air cargo and sea cargo. Cargo Associate- arranges and prepares pickup manifest to be given to drivers. Warehouse Associate- guarantees all boxes are loaded to the container following First In First Out policy. Drivers- collects boxes from shipper’s address.

5. How many branches do we have per region?
AUSTRALIA
SYDNEY
MELBOURNE
Branches
Black town
Ravenhall
Warehouse
Glendenning

6. What products do we offer our customers?
We offer money remittance and freight services.

7. What are our money remittance products?
We offer the following services:
Instant Peso Padala (IPP) same day*
Speed Cash (next day)
Send and Swipe – same day
Credit to Bank – same day**
( with 11 am cut-off manila time )
*75001 and above – next day
** cut off 11 am (local time)

8. What is IPP? Real time cash-pick up remittance
transaction of LBC. Designed as a “pick-up, anywhere” service which allows the receiver to receive the cash from any participating LBC branch location
A sender can send up to 100,000 PHP however transactions over 75,000 will be available
for pick up the following day in the
designated branch.
The receiver must provide the tracking number of the transactions
and present valid ID government issued ID in order to pick up the funds.
100,000 PER TRANSACTION limit

9. Delivery of cash/check right thru your home the following day.
What is Speed Cash?
Delivery of cash/check right thru your home the following day.
Anything in excess of 100, 000 for Metro Manila will be delivered in Cheque and 50,000 for Provinces.
The receiver must provide the tracking number of the transactions
and present valid ID government issued ID in order to pick up the funds.
100,000 PER TRANSACTION limit

10. What is Send and Swipe?
You can Send/Load money in any LBC branch worldwide and can be used in paying bills thru RCBC, RCBC Savings Bank and other BancNet ATMs or through BancNet Online.
Debit and Remittance Card in one. Transact within the day, credit to your LBC account as fast as 3 seconds.
Can be used to pay purchase in Visa affiliated merchants and even online.
Remittance/debit card in one.
Megalink/bancnet/expressnet affiliates.
Will deduct P100 if no transaction will be made within the year.
It does not earn interest.
No maintaining balance.
No transaction fee for purchases made at any BancNet or Visa accredited merchants.
100,000/month limit

11. What is Send and Swipe?
Can be used to pay purchase in Visa affiliated merchants and even online.
Remittance/debit card in one.
Megalink/bancnet/expressnet affiliates.
Will deduct P100 if no transaction will be made within the year.
It does not earn interest.
No maintaining balance.
No transaction fee for purchases made at any BancNet or Visa accredited merchants.
100,000/month limit

12. What is Credit to Bank?
Your remittance deposited to your Philippine bank account on the same day.
Cut off: 11am (MNL time)
Cut off 11 am
Bank Deposit:
Personal Account only
If caller called before 11am Philippine time money will be deposited same day. Please advise to check at 3pm-5pm on their bank.
If beyond cut-off money will be credited the next day and advise to check in the afternoon at 3pm-5 pm.

13. Always remember….
IPP transactions of Php 10, to 75, is required to identify SPECIFIC PICK-UP BRANCH’ for High Value encashment (HVE)
IPP Transactions with Php 75, and above will again be ‘LOCKED’ and is due for encashment Next Day.
Customer Associate must ensure the availability of a valid ID on the part of the consignee/beneficiary.
For security purposes, system automatically locks all IPP transactions beyond 8 days.
IPP pay out also can be done through Palawan Pawnshops outlets

14. Sending of remittance requirements
AMOUNT
REQUIREMENTS
300 AUD above
Source of fund
Purpose of transaction
Relationship to the receiver
5,000-9,999 AUD
Recent Bank statement
10.000AUD above
Bank statement for 3 months
Date of birth of consignee
Valid ID of sender (thru )
Do not advise the customer to divide the remittance so that they will not provide financial documents
Other banks
> Printscreen Transcript receipt- without bank by LBC

15. How much will it cost me to avail of our remittance services?

16. What are the information that I need to get from customers to process their remittance?
INFORMATION NEEDED
DETAILS
Sender’s Name
Full Name of shipper
Amount to be sent
Verify if with service fee or not
Mode of service
IPP, Speed Cash, Send & Swipe, Credit to Bank
Mode of transfer
Net (Online) or Cash
Lead time
Reflection of deposited remittance to our system
Banks
Originating to Destination banks
Sending Limits and Requirements
Depends upon the mode of service
Registered customers
Should have filled out the 1st Remitter Form
Recipient's Name
Complete name of consignee
Consignee’s Address
Regardless of mode of service

17. What are our freight services?
We offer the following services:
Sea Cargo
Air Cargo *

18. PARTNERS/ CONTRACTORS/ AGENTS
QUICK LOOK!
FREIGHT SERVICE
AUSTRALIA
SEA CARGO
YES
AIR CARGO
PARTNERS/ CONTRACTORS/ AGENTS

19. What do I need to know about CARGO rates?
Rates would vary from country to country.
But breakdown is usually the following charges:
Freight Charge
Taxes
Valuation Charges (if applicable)
*Valuation charge – if declared value is greater than the maximum insured value
Custom duties – if there are charges on top of the fees

20. How do I send my cargo?
You may send your cargo by visiting the branch or have it picked up via LBC through over the phone or online booking or through its respective partner subject to scheduling. *

21. What do I need to know when making an online pickup booking?
1. CUT OFF 2. PICK UP ZONING AND SCHEDULE 3.Complete Details from Customer 4.Special Instructions (Rates, Taxes, Prohibited Items)

22. What do I need to know about cut offs?
Cut offs vary on type of cargo (Sea or Air). If pick up cut off wasn’t followed, then the whole delivery timeline may also be affected. Cutoffs are already uploaded in VISTRA.

23. What details do I need to get from customer?
Name
Post Code
Home Address
Mobile Number

24. State and their Capital

25. What do I need to know about SEA Cargo?
No weight limit and charging would depend on the size and destination. *

26. 5.Sorting at Manila Warehouse
How does SEA CARGO work?
Total travel duration may vary from
30–45 days provided that at every leg, everything went smoothly.
1.Pickup
2.Loading
3.Sailing
4.Custom Checking
5.Sorting at Manila Warehouse
6.Delivery to consignee *

27. What do I need to know about SEA / AIR cargo cut-off?
Booking CUT OFF:
Sydney- 48 hours
Melbourne- 9a for next day pickup
- 9a (Friday) for Monday pickup

28. What do I need to know about Freight Charge for Sea Cargo?
Freight charges vary from country to country.
Usually its either the charge of the standard LBC box or the volumetric weight of a preferred container (odd size) multiplied by the CBM of that country.
Ultimately, it would depend on the size of the box and the destination.
To compute for the volumetric weight:
Length x Width x Height (in cm) / 1,000,000 x CBM
If customer is not familiar with the dimensions of their cargo then a rough estimate would do

29. What is the CBM per country?
CBM per states will be as follow: *

30. How about for regular LBC boxes?
Rates would vary depending on SIZE (below) and DESTINATION. *

31. What do I need to know about AIR Cargo?
Faster than SEA Cargo. Intended for documents or parcels. Depending on the weight, documents are automatically converted to Parcels AIR Cargo needs to be inspected 100%.

32. 4 - 7 days provided that at every leg, everything went smoothly.
How does AIR CARGO work?
Total travel duration may vary from
4 - 7 days provided that at every leg, everything went smoothly.
1.Pickup
2.Loading
3.Flying
4.Custom Checking
5.Sorting at Exchange
6.Delivery to consignee
Customers are usually notified via call out or SMS if there are any delay in the process

33. What do I need to know about AIR Cargo cut-off?
Singapore
For those Air cargo box weighing 10 Kg and above, Customers can avail of the free pick up from their specified location. However if it’s below 10 kg, they will be charged of SGD per box
Airbox sizes:
Medium – 42x26x28 ( Minimum of 7 kG )
Large x41x31 ( Minimum of 14 Kg)

34. What do I need to know about Freight Charge for AIR Cargo?
Freight charges vary from country to country.
Usually it’s the actual weight of the document/parcel or via volumetric weight multiplied by the CBM of that country whichever is higher.
Ultimately, it would depend on the
weight and size as well as the destination.
To compute for the volumetric weight:
Length x Width x Height (in cm) / 5,000 x CBM
If customer is not familiar with the dimensions of their cargo then a rough estimate would do

35. What are the rates?

36. What are taxable ITEMS for CARGO?
Tax regulations and charges vary from country to country. Usually AIR Cargo is taxable.

37. What are taxable ITEMS for CARGO?
Electronic items or appliances are shipped at owner's risk. LBC does not assume liability for damages incurred in shipping these items.
Commercial Quantity – LBC cannot ship any items of the same kind in commercial quantities. Quantity of the same kind greater than 12 is considered commercial quantity.

38. What are valuation charges?
Valuation charges are additional charges if the declared value of the shipment is greater than the insured value. Insured values are already part of the freight charge.

39. What are valuation charges?

40. What do I need to know pickup in Australia?
Areas under Ballarat in Melbourne should be endorsed to Sheryl Hart (contractor) located at 1231 B Howitte St. Wendoree.
Areas under Central Coast in Sydney should be logged in CMOS and not in Vistra.
We have pickup contractors in Sydney and Melbourne that can cater collection aside from our warehouse.

41. Ballarat in Melbourne

42. Booking Reminders: We do not provide box for air cargo
10 kilos and above= FREE
less than 10 kilos= AUD20.00
less than 10 kilos+ pickup sea cargo= FREE
Booking request for empty box delivery is applicable to Sydney and Melbourne only. ( schedule / zoning applies same as of that sea cargo cargo pick-up )

43. What are important reminders for CARGO?
Choose the appropriate box for the size of your shipment
Tape all seams and flaps using the proper packing tape
Secure fragile and breakable items with bubble wrap and place in the center of the box
Fill empty spaces with crumpled newspaper or styrofoam “peanuts” to secure contents
Ensure that complete name and address of recipient and sender is visible and written legibly
*Valuation charge – if declared value is greater than the maximum insured value
Custom duties – if there are charges on top of the fees

44. Branch Locations
Address: Unit 14, 197 Power Street, Glendenning, NSW 2761
Address: F4, Westwood Drive Ravenhall, Victoria 3023

45. PROHIBITED ITEMS for CARGO?
The PROHIBITED ITEMS list summarizes items not accepted by LBC
for transport. This list is not all inclusive and is subject to change without notice.
Alcoholic beverages
Animals, such as birds, fish, reptiles, dead animals or animals that has been mounted.
Articles of unusual value, such as priceless art, jewelry, collectibles, and antiques.
Cash, coins , stamps, negotiable stocks, bonds, bank drafts, cash letters, and other negotiable instruments equivalent to cash.
Fireworks
Dangerous Goods or hazardous materials: Corrosive, explosives, toxics, or other substances.
Explosives, flares, matches.
Firearms of any kind, ammunition, and gun parts.
Flammable goods.
Furs
Hazardous materials, hazardous waste, including, but not limited to used hypodermic needles, syringes or other medical wastes.

46. What are PROHIBITED ITEMS for CARGO?
Human or animal remains, corpses, organs, embryos, body parts
or cremated or disinterred human remains.
13. Improperly packaged shipments
Lottery tickets and gambling devices
Packages that are wet, leaking or that emit a strong odor of any kind.
Perishables, including food, foodstuffs, beverages requiring refrigeration
Pharmaceuticals
Plants, plant materials, seeds, including cut flowers
Pornographic materials
Shipments that require LBC to obtain any special license or permit for transportation, importation or exportation
21. Tobacco, cigarettes, tobacco products
22. Used gasoline tanks (filled or empty) or any used gasoline – powered device or equipment with an integral fuel tank (full or empty). New, empty gasoline tanks or gasoline powered devices are acceptable in original unopened packaging.

47. What are PROHIBITED ITEMS for CARGO?
23. Any shipment, which is prohibited by law or regulations of government in the origin or destination.
24. All types of vehicular/automotive parts
25. Flammable items such as paints, thinners, lighters and perfumes.
26. Alkaline battery.

48. Branch Location Pictures
SYDNEY
MELBOURNE