1. Quick Reference Guide:
How to Request Accessories under Comprehensive Coverage
February, 2016
ZEBRA TECHNOLOGIES 1

2. Content
Comprehensive Coverage overview
How to Request Accessory Replacement under Comprehensive Coverage:
Online via the Repair Order Portal
By completing the RMA Form
Contacts for Further Assistance

3. Truly Comprehensive Coverage
Service from the Start with Comprehensive Coverage:
Goes beyond normal wear and tear
Covers internal and external components damaged through accidental breakage
Now extends to select accessories that ship together with following products:
ES400, MC1000, MC17XX, MC21XX, MC3000 Family, MC3100 Series, MC35XX, MC50XX, MC55XX, MC65XX, MC70XX, MC75XX, MC9000 Series, MC9190-G, MC9590, VC5090, WT4090 Series mobile computers, RS309, RS409, RS507 scanners, RS419, Omni XT15, VH10, WAP4
At the time an eligible product is returned to the service center for repair, we will replace missing or damaged1:
Styluses – STYLUS
Tethers – TETHER
Screen protectors – PROTECTOR
Hand straps – STRAP
Battery doors, where applicable – BATT DOOR
Corded adapter (ADPTRWT-RS507-R for RS507 only) – CORDED ADAPTER
As indicated by the customer when they complete the RMA.

4. VH10 WAP4 OMNI XT15 Stylus and Stylus Holder – STYLUS
Stylus short yellow – STYLUS YELLOW
Stylus long grey – STYLUS GREY
Tether - TETHER
Stylus holder - HOLDER
Screen protector – PROTECTOR
Adjustable hand strap – STRAP DOUBLE LOOP
Non-adjustable hand strap (recommended for use with vehicle cradle) – STRAP ELASTIC
Stylus and Stylus Holder – STYLUS
Screen Protector – PROTECTOR
Battery door Standard (2850 mAh battery) – BATT DOOR STD
Battery door Extended (4680 mAh battery) – BATT DOOR EXT
End Cap Stylus – END CAP STYLUS
Stylus with Tether and Holder - STYLUS
Screen Protector – PROTECTOR
Hand Strap with Stylus and Tether - STRAP
Zebra Confidential: For Internal Use Only

5. How to Request Accessory Replacement under Comprehensive Coverage
To log a repair request for faulty equipment you should request a
RMA (Return Materials Authorization) either by:
Logging a request via the Repair Order Portal (the quickest and recommended option)
Completing the RMA form and sending by fax or
Telephone:
In the case of Advanced Exchange, inform the agent of your accessory request when calling
Please note that:
It is not possible to request stand-alone accessory replacement.
Accessories will only be replaced if specifically requested when logging a faulty unit:
It is not mandatory to return damaged accessories when sending in unit for repair.

6. How to Request Accessory Replacement via the RMA Portal
Go to the Repair Order Portal:
Click on Request Repair (Note: new users must first register)
Select Problem Area
Select Problem Description
In Additional Problem Description field:
Type CP: STRAP / STYLUS / TETHER / PROTECTOR / BATT DOOR STD / BATT DOOR EXT / BATT DOOR + battery capacity / CORDED ADAPTER (ADPTRWT-RS507-R for RS507 only)
Example - CP: STRAP
If requesting battery door it must be stated if required for standard or extended battery size
Battery door for MC70 and MC75 should be specified by type mAh, 3600mAh, 3800mAh and 4800mAh
Example - CP: BATT DOOR 1900
CP: BATT DOOR 3600
CP: BATT DOOR 3800
CP: BATT DOOR 4800

7. Example of how accessory replacement requests should be logged via the online REPAIR PORTAL form

8. How to Request Accessories with RMA Form
Download the appropriate RMA form for your country from the Repair Order Portal
Enter Product Number
Enter Serial Number
Enter Problem Code (obtained from RMA Page Online)
Enter Fault Description followed by:
Type CP: STRAP / STYLUS / TETHER / PROTECTOR / BATT DOOR STD / BATT DOOR EXT / BATT DOOR + battery capacity / CORDED ADAPTER (ADPTRWT-RS507-R for RS507 only)
Example - CP: STRAP
If requesting battery door it must be stated if required for standard or extended battery size
Battery door for MC70 and MC75 should specified by type mAh, 3600mAh, 3800mAh a 4800mAh
Example - CP: BATT DOOR 1900
CP: BATT DOOR 3600
CP: BATT DOOR 3800
CP: BATT DOOR 4800
Completed form should be ed or faxed as appropriate to us

9. Example of how accessory replacement requests should be logged on the country repair form

10. Further Assistance
For further information on Comprehensive Coverage or
assistance with support requests, please contact:
Customer Interaction Centre:
For Telephone Support Contact numbers please go to:

11. THANK YOU… 11