1. Disaster Recovery Profile
Developing a Plan to Get Back Into Your Facility Quickly Following a Disaster Situation
General Hospital
Of Main Street
Nationally Known - Locally Owned™

2. Getting to Know SERVPRO®
SERVPRO® franchises have been helping business owners recover from disasters for more than 40 years. Including the Pentagon.
Guaranteed 24-hour emergency service.
Trusted by over 600 insurance companies across America.
Nationwide Large Loss response team.
Over 1,500 franchises across the country.
Fire, water, mold and biohazard cleanup and restoration, with commercial and residential services.
Coverage in 49 states.

3. Are You Prepared? Preparing Makes Good Business Sense
Most businesses have an emergency exit plan in place, but few have a plan to get back into their buildings following a disaster.
Disasters are events which disable, interrupt or adversely affect the ability of a business to function normally.
With the proper planning, you can survive disasters, whether man-made or natural.

4. Any Time, Anywhere, Anyone
Internal disasters include events such as fire, smoke, water damage, mold damage, computer failure, major electrical outage, etc….
Natural disasters include floods, hurricanes, tornadoes, windstorms, snow storms, ice storms, etc....
Other disasters often overlooked include hazardous material incidents at neighboring facilities, terrorism, work place violence, civil unrest, Public Health Mandates, etc....

5. Planning for Recovery for General Hospital
A complete Contingency Plan can help prevent or at least mitigate the effects of potential disasters before they strike.
An Disaster Recovery Profile (DRP) is a vital component of a thorough Contingency Plan.
Think about the potential disasters that could affect your hospital, and then develop a plan to recover as quickly and painlessly as possible…this is the essence of your DRP.

6. Make an Evacuation Plan
Develop a system for knowing who is in your building. Designate someone to check separate rooms, like bathrooms, to ensure that everyone has evacuated.
Plan two ways out of the building from different locations throughout your facility. Post maps for quick reference by employees and visitors.
Decide in advance who has the authority to order an evacuation. If local officials tell you to evacuate, do so immediately.
Identify who will shut down critical operations and lock the doors, if possible. Create a chain of command so that others are authorized to act in case your designated person is not available.
Designate an assembly site. Try to account for all workers and visitors as people arrive at the assembly site. Determine who is responsible for providing an all-clear or return-to-work notification.

7. Make Fire Safety Part of the Plan:
Regularly inspect smoke alarms, detectors and fire extinguishers in all locations.
Have your facility inspected for fire safety; ensure compliance with fire codes and regulations.
Plan and practice.
Review and update your fire evacuation plan at least once a year.
Make your plan available on paper and on disc. Store a copy of both on and offsite.

8. Importance of Planning
Research indicates that only 43 percent of businesses that suffer an incapacitating disaster are able to recover and resume operations…and only 29 percent remain in business just two years later.
*The National Archives and Records Administration

9. Where to Begin?
Identify and eliminate hazards and risks to help prevent or mitigate potential disasters
Utilize the expertise of others to help disaster-proof your business.
Develop mutual agreements with vendors as an essential component of your DRP. Make priority arrangements with emergency service contractors before a disaster takes place.

10. Emergency Response Crucial
Select vendors that can supply emergency response in any situation, whether a loss is great or small.
24-hour emergency response IS crucial. In the event of a fire or water damage, fast response can mean the difference between restoration and cleaning versus costly replacement resulting from prolonged exposure and secondary damage.

11. Developing Your DRP Company Branch/Location Address Contact Person(s)
Business Phone
After Hours Phone
DRP Author
Disaster/Mitigation Vendor (Servpro of Main Street)
Date

12. Work Authorization and Insurance
Identify Management Personnel who have authority to sign work authorizations on site so work can begin immediately in case of disaster, including 24-hour contact information.
Identify insurance providers, including pertinent contact information.
Building
Contents
Other (if applicable)

13. Emergency Services
Identify Emergency Services, including contact information.
Fire Department
Law Enforcement
SERVPRO® Professional
Utility Companies
Electric
Water
Gas
Telephone
ISP
Other

14. Management Team
Identify management team members to notify in the event of disaster, including 24-hour contact information.
Managers
Engineering
Security
Maintenance
Other sites within your organization
Other
Document all processes that make your
business run from answering the phones,
to tracking finances, to distributing your product or service.

15. Service Providers Identify important service providers.
General Contractor
Sprinkler Service
HVAC Contractor
Computer Maintenance
Elevator Maintenance
Plumber
Electrical Contractor
Glass Company
Other

16. Primary Building Statistics
Year constructed
Year of last renovation
Blueprint location
Building Specs
Number of floors
Square footage per floor
Total square footage

17. Primary Building Statistics
Elevator
Number
Service
Emergency back-up power
Stairwell
Alarmed/Self-locking
Emergency lighting
Vented
Inside/Outside of building

18. Primary Building Statistics
Entrances
Number
Loading docks/size
Overhead doors/size
Walk through doors
Building Usage
Standard Operation Hours
Type of Heating/Cooling System
Hot Water Heaters

19. Primary Building Statistics
Plumbing Information
Restrooms per floor
Drinking fountains
Water closets
Water main shut off location
If chained, key location
Water/Sewer: public or on-site
Fire Protection System Information
Halon
Sprinkler System
Extinguishers/locations
Other

20. Primary Building Statistics
Hazardous Materials Information
Type
Location
Registered with proper authorities?
Specifics
Trash Disposal
Electrical
Distribution location
Building/per floor service capacity
Breaker panel location
Number of 20 AMP circuits per floor
Number of 15 AMP circuits per floor

21. Primary Building Statistics
Emergency Lighting
Type
Longevity
Building Construction Type
Type of frame
Roof
Walls
Floors
Any Special Floors/Walls
Raised floors
Drop ceilings
Other (Closets, attics, hidden spaces)

22. Priority and Security Areas
List in priority order those areas most crucial to facility operations.
List all tenants that have security systems or secured rooms.
List all those who have access to secure areas if not on premises.

23. Grounds Building/Grounds Misc. Parking Lot Drainage Out Buildings
Electrical
Pump Station
Storage
Mechanical
Guard house
Other

24. Furniture and Fixtures
Do you have a contents inventory for the facility? If so, attach to DRP and store a copy in a fire proof location.
Special or custom-built furniture or fixtures?
Lighting systems
Window coverings

25. Electronics/Audio Visual
Attach copy of computer/electronics hardware/software list to DRP.
Attach copy of back-up policy, location, etc…to DRP.
Electronic Data Processing (EDP) equipment leased or maintenance contract in place? List contact information.

26. Electronics/Audio Visual
In the event the system is rendered inoperable for a period of time, has an alternative plan of action been determined?
Any special or additional insurance coverage for EDP or communication equipment? If yes, list contact information.

27. Machinery and Equipment
Attach a copy of machinery and equipment report to the DRP.
List contact information for contractors responsible for providing machinery and equipment maintenance.

28. Valuable Documents/Records
Is there a priority selection list of vital records, books and documents? Is so, attach to the DRP.
Identify those responsible for starting the four phases of book and document restoration.
Damage Assessment
Stabilization
Restoration
Relocation

29. Valuable Documents/Records
Is there any special equipment used to store valuable information? If so, are there provisions for protecting this equipment?
Are confidential (restricted access) files and documents marked and prioritized for emergency removal?

30. Valuable Contents Are antiques/artwork present?
Identify person responsible for these items?
Are valuables insured against disaster, as well as theft?
Prepare a detailed list indicating item, location, value, and insurer.

31. Completing the DRP Process
Note any other information that might be needed in an emergency.
Make copies of your DRP and provide to the appropriate personnel. Keep records of who has access.
Review the DRP annually and/or update as necessary.
Store a copy in a safe location, both on paper and disc, on and offsite.

32. Web Sites businesses how to be ready for emergencies.
The Department of Homeland Security ( ) shows
businesses how to be ready for emergencies.
Department of Homeland Security - National Cyber Alert System, (
Receive free, timely alerts on new threats and learn how to better protect your area of cyberspace
The United States Small Business Administration,
SBA, (
provides information on how to prepare for
disasters and the SBA’s disaster loan program
which helps homeowners, renters, and
businesses of all sizes recover from disasters.
• The American Red Cross (
offers free materials regarding disaster planning and recovery.
• The Federal Emergency Management Agency (
offers free, step-by-step advice on how to
create and maintain a comprehensive
emergency management program.
The Institute for Business and Home Safety
( and The National Federation
of Independent Business ( offer an excellent
Emergency Supply Checklist.

33. Questions?

34. For More DRP Information
Contact: Mary Sibley
of Jefferson County
11301 Circle Dr
Chaumont, NY 13622