0. Allowing Operators to Focus on Business – not on Technology
Azotel SIMPLer Features Emma Sadleir Thursday September 4th 2014
Allowing Operators to Focus on Business – not on Technology

1. Agenda
CRM
Billing
End User Portal
Network
Plans

2. PART I: CRM - Agenda Customer Side Bar Enhancements to Grouping
Marketing Code Definitions
SAND Status on Customer Record
Automated Daily Reports
Master/Sub Accounts
Manage Maintenance
Mapping Maintenance
Customer Survey Tool

3. CRM: Customer Side-Bar
Key information about your customer is now accessible from any section of the subscriber record. Click to expand the details at any point.

5. CRM: Grouping Enhancements
Customers can be grouped together with a set of custom settings. Useful for setting up SAND for different sets of customers.

7. CRM: Marketing Definitions
Marketing codes can now be defined by operators under the Settings tab.

8. CRM: SAND Status
The SAND status is now available on the subscriber record, helping CSRs have a deeper understanding of the customer status when they phone for support. (example: “2nd notification received”)
Note: This status is also searchable on the SEPA EFT Debits page.

10. CRM: Automated Reports
Set up an FTP server to receive automated reports at certain times from SIMPLer.

11. CRM: Master/Sub Accounts
Enhanced ability to link accounts together, and capability of billing a number of accounts through a primary account.
The master account can also switch off the subs, and access the EUP for each of its accounts.

12. CRM: Manage Maintenance
The maintenance section of SIMPLer has been enhanced to simplify day to day management of maintenance tasks.
Improvements to display on maintenance home page, enhanced search options and history logging.

14. CRM: Mapping Maintenance
Maintenance tickets can now be plotted on the SIMPLer map:

15. Perform a PTP analysis with customer GPS details and site details directly from the subscriber record.
CRM: Customer Survey

16. PART II: Billing - Agenda
mySIMPLer
Package Upgrade Enhancements
Payment Transaction Log
Generate Invoice Button
Subscription Priority
Product Archive

17. Billing: mySIMPLer
A feature allowing for generation of vouchers in SIMPLer. Vouchers can be distributed to customers and can be used online for payment.

19. Billing: Package Upgrade
A feature allowing for changing of package mid-month. Will allow a change in invoice date, pro-ration of current month, along with refund of last month

21. Billing: Transaction Log
A log showing all transactions processed via relevant payment gateway (e.g Realex)
Log can also be viewed per subscriber.

22. Billing: Generate Invoices
A button has been added to the subscriber record for your convenience. It will direct you to the invoice generation page for this customer.

23. Billing: Subscription Priority
Subscriptions will appear on an invoice sorted by description. If you wish to order them use the “sort priority” buttons. 1 is highest. 10 is lowest.

24. Billing: Product Archive
Products can now be archived. They will no longer appear on the main products page. They will also be archived from the drop-down menu when adding new subscriptions.

25. PART III: End User Portal - Agenda
Usage Pie Chart
Data Purchase
Account Information Display
EUP Receipts
Payment Transaction Log

26. EUP: Usage Pie Chart
The ability to show a usage chart showing how much of a customers data is remaining versus how much is used.
Used data shows in RED. Remaining data shows in BLUE.

28. EUP: Data Purchase Email
The ability to send an automated to the operator and end user after additional data has been purchased via the End User Portal.

31. EUP: Account Info Display
The ability to further customize the information shown on the EUP in the “personal details” section.
Additional “show/hide” options have been added to help operators customize their End User Portal.

33. EUP: Customer Receipt
End Users can now download receipts from the End User Portal

35. EUP: Payment Transaction Log
End Users can now check their detailed payment transaction log to review any issues with failed payments. A reason will be given, e.g “insufficient funds”, “expired card”.
The End User can update their card and try again.

36. PART IV: Network - Agenda
Network Status Search
Site Access GPS Coordinates
Mass SMS
Tower Coverage
Product/Bucket Mapping
Product Based Usage Exemption

37. Network: Network Status
From the customers tab you can now search by current, disconnected, and throttled customers

38. Network: Site Access GPS
Site Access GPS coordinates have been added to distinguish between the tower and the point of entry:

40. Network: Mass SMS
SIMPLer has integrated with Clickatell, to make it possible to send mass SMS to specific groups of customers.

42. Network: Tower Coverage
SIMPLer has integrated with Towercoverage, to make it possible to add customers to SIMPLer through accounts.
Basic customers details and detailed coverage details automatically enter into SIMPLer fields.

43. Network: Product to Bucket
Buckets can now be linked with products. In a RADIUS environment groups are linked to buckets.
Once a subscription is added to a customer account, a bucket would automatically be assigned.

45. Network: Usage Exemption
It is now possible to set a “blackout” period on a certain product.
Once a customer is assigned to the product they will have unlimited usage from X time to Y time.

47. Part V: Plans
SIMPLer Help Links
Monthly Training Webinars

48. SIMPLer Help Links
Before: Empty help links will show in BLUE. Text box is empty

49. SIMPLer Help Links
After: Help links shows in GREEN. Text box has a description of the highlighted function.
Operators can understand functions in SIMPLer without consulting documentation.

50. SIMPLer Monthly Webinars
Training is available to all operators on a first come, first served basis.
To sign up for the notification list please contact

51. Webinars – Recent Topics
Master/Sub Accounts
Refer-a-Friend System
Campaigns in SIMPLer
SIMPLer Data Import Tool
mySIMPLer: Voucher Payments
Using the End User Portal

52. Summary
CRM
Billing
End User Portal
Network
Plans

53. Q & A

54. Annex A – Some Useful links

55. Allowing Operators to focus on Business – not on technology
Azotel
Allowing Operators to focus on Business – not on technology
River House,
Blackpool Park,
Cork, Ireland
325 Vulcan Ave
Sydney
NS, B1P 5X1
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