1. Operations & Administration Committee| February 16, 2017
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2. Operations & Administration Committee | February 16, 2017
CHAIR REPORT

3. EXECUTIVE MANAGEMENT REPORT
February 16, 2017
Justin T. Augustine, III

4. Operations Report
January 2017
February 16, 2017

5. Operations January 2017 Accidents
BUS – 17 Traffic Accidents/ 5 requiring retraining
0.99 Preventable accidents per 100,000 miles
STREETCAR – 12 Traffic Accidents/ 4 requiring retraining
3.49 Preventable accidents per 100,000 miles
LIFT – 3 Traffic Accidents/ 1 requiring retraining
0.91 Preventable accidents per 100,000 miles

6. January 2017 Accident Map Report (Fixed, Streetcar, and Paratransit)
Bus
January 2017 Accident Map Report (Fixed, Streetcar, and Paratransit)

7. Passengers Per Revenue Hour YTD Passengers Per Revenue Hour
System Usage
January 2017
Mode
Passengers Per Revenue Hour
YTD Passengers Per Revenue Hour
Bus
23.05
Streetcar
35.55
Paratransit
1.81
TOTAL
23.29

8. On-Time Performance
January 2017
61% of all lines experienced detours or service interruptions, 24 service disruptions, including 15 short-term and 7 long-term detours affected service in September.
January On Time Performance:
Bus – 74.30%
Streetcar %
Paratransit – 83.81%

9. On-Time Performance January 2017
Percentage
Count
On Time
Late
Early
Total
January Total
74.30%
17.30%
8.40%
      68,113
      50,639
      11,786
      5,688
Month without Jan 20-21
74.74%
16.89%
8.36%
      62,985
      47,078
      10,640
      5,267
Jan 2017 minus LT Detours
75.12%
16.85%
8.04%
      53,772
      40,391
       9,058
      4,323
Jan 2017 w/o LT Detours or Jan 20-21
75.71%
16.27%
8.02%
      48,644
      36,830
       7,912
      3,902
Jan 2017 minus ST detous
74.50%
17.12%
8.39%
      64,372
      47,956
      11,018
      5,399
Jan 2017 minus ST & LT Detours and Jan 20-21
76.05%
15.91%
8.05%
      44,903
      34,147
       7,144
      3,613

10. Service Disruptions: 2 Lines Short Term Detours: 15 Lines
Long Term Detours: 7 Lines
Customer Complaints for January 2017
- Driver-Pass Up
- Driver-Attitude
- Driver-Running Late
- Other (Complaints)

11. Maintenance Statistics
January 2017
MAINTENANCE Highlights and Analysis:
Total number of in-service mechanical road calls for the month of January were Bus-48, Streetcar-3 and Paratransit-0.
During the month of November the miles between mechanical failures system-wide were 14,249 miles.
Mileage Road Calls MDBR by Mode
Bus Mileage , ,470
Streetcar Mileage , ,199
Paratransit Mileage , ,532

12. Call Center Statistics
January 2017
Average Time on Hold: minute and 49 seconds
Time to Close Complaint: Average days to close 196 complaints
Abandoned Calls: %
JULY
2016
FIXED-ROUTE
BUS
STREETCAR
PARATRANSIT
OTHER
TOTAL
COMPLAINTS
159 14 6 17
196
VALIDATED COMPLAINTS 81 8 12
107
COMMENDATIONS 1 7 9

13. Paratransit & ADA Report

14. Paratransit Statistics January 2017
January Para-transit stats;
Trips requested = 22,634
Trips Completed = 16,777
Total Passengers = 17,304
Total hours = 10,926
On-Time Performance 83.81%
Trips Cancelled = 5854
Trips Denied = 0
Active Clients = 1,175
Larger than normal cancellations are due to closures for holiday subscription clients.

15. Paratransit Statistics January 2017
TOTAL REQUESTED TRIPS
22,634
TOTAL PERFORMED TRIPS
15,398
CANCELLATION %
25.86%
No Shows
1,089
Cancelled at the Door
271
TOTAL NO SHOWS
1,360
Advance Cancellations
2,612
Same Day Cancellations
2,758
Late Cancellations 21
User Error Cancellations 86
Site Closure Subscription Cancellations
377
TOTAL CANCELLATIONS
5,854
Missed 19
MissedT
TOTAL MISSED

16. ADA February Highlights 20,310 Trips requested, 15,035 completed
Operations
February 2017
ADA February Highlights
20,310 Trips requested, 15,035 completed
89,471 Individuals paid the 40 cent reduced fare and 3,699 ADA clients rode free on Fixed Route
1,651 persons in wheelchairs rode the system
7,02individuals places their bikes on buses
There were six (6) items generated through LISTEN system this month: five complaints, and one commendation.

17. ADA Board Report
February 2017   
The ADA Office provided services to 610 individuals this month. Two hundred ninety (290) ID pictures were taken: 97 ADA/Paratransit, 78 senior, 99 Medicare replacement, and 16 fixed-route reduced fare cards. An additional 320 people came in for applications or information.
The Eligibility section processed 127 ADA applications – approved 83, denied 12 and 32 applications are still being processed. Fixed Route received and processed 17 applications, and 74 ADA requests for applications were mailed.
Paratransit Services had 20,310 trips requested, completed 15,035 and had an on-time performance of 83.34%.
On fixed route, 89,471 individuals paid the 40 cent reduced fare and 3,699 ADA clients rode free. In addition, 1,651 persons in wheelchairs rode the system and another 7,202 individuals placed their bikes on the bus.
Six items were submitted this month through the LISTEN system: five complaints and one commendation. Complaints were filed on late service, late service from Mel’s Transportation, safety issues and on another customer’s conduct on the vehicle.

18. At the request of several visually impaired members of the Lighthouse for the Blind workforce, a meeting was held March 7th at the Lighthouse facility – 123 State Street. Staff from RTA, MITS, and Mel’s transportation services participated in the session with approximately 35 individuals from the Lighthouse. Discussions regarding late service, scheduled pick-ups and potential changes in service ensued, as well as clarification of ADA Federal guidelines for paratransit service, the agency’s responsibilities and their responsibilities as clients. Issues were raised and a follow-up meeting will be held in the next two or three weeks.
Participants included Steven Neal, Gary Jones, Silverine Ambeau, and Karen Wilson-Sider from RTA; Jimmy Pritchett from MITS; and Melissa Falls and Demon Williams from Mel’s.

20. INFRASTRUCTURE DEPARTMENT
CAPITAL PROJECTS REPORT – February, 2017

21. Capital Projects Update
STUDY / ANALYSIS / ASSESSMENT PROJECTS:
Downtown Transit Center Alternative Analysis
Water Leak Mitigations (A. Philip Randolph and ENO Facilities)
Algiers Park and Ride
Lighting Repair Assessment (FEMA)
Facility Restoration Assessment

22. Capital Projects Update
ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION):
Ferry Project
Ferry Terminal
Badine St. Bus Terminal
Riverfront Streetcar Upriver Connector
Ferry Project – Passenger Ferry Vessels

23. Capital Projects Update
ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION):
Carrollton / Claiborne Special Track Replacement (St. Charles Streetcar Line)
Riverfront Streetcar Line Special Track Replacement & Tamping
Repaint Riverfront Streetcar Line OCS Poles
Repair St. Charles Streetcar Line OCS Poles
St. Charles Streetcar Line Downtown Loop Track Pavement Replacement
A. Philip Randolph Facility - New SIS Inspection Pit
Napoleon Facility Renovation
A. Philip Randolph Facility – Electrical Modifications
UPT Bus Canopy Lighting

24. Capital Projects Update
CONSTRUCTION PROJECTS:
Rampart / St. Claude Streetcar Expansion
Carrollton Barn Renovation
Cemeteries Transit Center Streetcar Expansion
FUTURE PROJECTS UNDER EVALUATION:
Streetcar Expansion – Riverfront to St. Claude & Elysian Fields to Press St.
Howard Avenue Connector between Loyola and St. Charles Streetcar Lines

25. Canal/Algiers Point and Lower Algiers/Chalmette Ferry Routes Financial and Operations Report For the Period January 1, 2016 through January 31, 2017
February 14, 2017

26. Statement of Expenses and Revenues
Ferry Operations
Statement of Expenses and Revenues
FEBRUARY 2017
Fiscal year 2017
JANUARY
Total Expenses
652,444.94
Less Fares and Credits
(107,020.81)
Transdev Net Billing
545,424.13
FY LADOTD Ferry Subsidy
2,134,772.21
Less Ferry diesel fuel provided by RTA
(12,747.96)
RTA Ferry Grant Revenues
54,240.00
Less RTA Grant Expenses
(67,800.00)
Less Transdev’s Net March 2016 Billing
(545,424.13)
Balance of LADOTD Subsidy
1,563,040.12

27. January 1, 2016 through January 31, 2017
Ferry Operations
RIDERSHIP
February 14, 2017
January 1, 2016 through January 31, 2017
Algiers Point/Canal Street
Lower Algiers/Chalmette
Date
Pedestrians
Scooters
Total
Vehicles
Jan-16
37,657 30
37,687
381
22,856
23,237
*Feb-16
75,696 (1) 69
75,765
397
26,536
26,933
Mar-16
46,971 97
47,068
359
27,479
27,838
Apr-16
77,303 (2) 81
77,384
280
23,824
24,104
May-16
52,729 90
52,819
405
27,787
28,192
Jun-16
50,095 (3) 80
50,175
420
26,738
27,158
Jul-16
56,231 (3)(4) 96
56,327
360
Aug-16
34,579 93
34,672
457
27,961
28,418
Sep-16
33,717 65
468
26,440
26,908
Oct-16
49,467 84
49,462
467
26,892
27,359
Nov-16
39,490 49
39,539
321
25,570
25,891
Dec-16
38,102 47
38,149
243
22,678
22,891
Jan-17
32,274 42
32,316
281
22,553
22,834
(1) Mardi Gras - Saturday, February 6, 2016 through Tuesday, February 9, ,733
(2) French Quarter Festival, Thursday April 7-10, 2016
(3) Wednesday's on the Point (June 1, 8, 15, 22, 29 and July 6)
(4) July 4th Fireworks
(5) Algiers Barn Fire & Concert (December 3, 2016)
(6) New Year's Eve Fireworks on the River (December 31, 2016)

28. Marketing Communications Report

29. RTA Spring 2017 Campaign

30. RTA Spring 2017 Campaign

31. RTA Spring 2017 Campaign

32. RTA Spring 2017 Campaign

33. RTA Spring 2017 Campaign

34. RTA Spring 2017 Campaign
On vehicles and shelters beginning February 2017
Complimentary begin running in broadcast and digital media March 1, 2017
Complimentary Earned Media, Social Media, and community engagement campaigns launching March 2017

35. RTA Valentine’s Day 2017
RTA spent the day spreading love this February 14 with Operator “Wayne the Love Train” aka Wayne Nelson, spoken word artist and motivational speaker in his free time .
Marketing partnered with WBOK to broadcast live and interview riders about their Valentine’s Day plans and how RTA was involved.

36. RTA Mardi Gras 2017
Details on parade detours are available at on a dedicated page helping riders navigate during this busy time.
Mardi Gras Rider’s Guides are distributed to community aboard buses, at hotels, libraries, and other partner agencies including jazzy pass vendors and to concierges wh0m we met with at their monthly meeting last week.
An active social media campaign is underway to assist riders and remind them to;
Plan extra travel tme
Buy passes in advance via GoMobile
Choose RTA for all their transportation needs.

37. Cleaner, Smarter Transit.
THE END
@NewOrleansRTA