1. Workforce and Workload Measurement
Progress Update & Issues for Consideration
ADSG/ALIP
Lesley Holdsworth & Margaret Hastings
January 2017

2. Recap? Phase 1 undertaken Oct 15-Sept 16
Preliminary work with clear recommendations
Outstanding work
Finalise data set and definitions
Quality dimensions
Recommendation to progress with ISD to development

3. Phase 2 October 16 LH & MH to lead supported by NSS AHP advisor
Pick up outstanding work
Review tool solution recommendation based on known availability of other providers
Report to OP Measures SG
Recap of what and why

4. WFWL TOOL?

5. Workforce WORKFORCE DATA - STSS Staff by band and total hours/ week
eESS
Location and specialty hrs/wk
?eESS or local spreadsheet
Allowance for leave etc
eESS?
Staff budget cost
eESS / finance
Admin / Support staff not in budget
Local or ?eESS

6. Workload Model ( SEHD 2006) Number of referrals Number of requests
Activity
Evidence Based
Complexity
Capability
Capacity
Demand
Number of referrals
Number of requests
Complexity of referrals / requests
Waiting Times
People waiting
Human Resources
Physical Resources
Resource Utilisation
Quality Measures
Clinical Care Activity
Consultancy Activity
Professional Activity
Management Activity
Housekeeping Activity
Travel

7. Workload WHAT ACTIVITY TO MEASURE? PAS PAS / local
Clinical Activity – face-to-face patient / client related contact – includes Assessment / Intervention (4 levels)
PAS
Clinical Activity – Group Interventions / Clinics / Drop-in (Health Promotion & Well Being / Health Education / Awareness raising)
Clinical Activity – non face-to-face service user related contact – 4 levels of Intervention
Professional Activity – Supervision; CPD; eKSF, Education / Teaching sessions; Consultancy; Mentorship, Research & Audit, Disseminating guidance and expert advice,
Management Activity – Management / HR / Partnership & Trade Union
Service Activity – Meetings; Clinical Networks,
Cleaning / Housekeeping - cleaning and decontamination of equipment, light cleaning / tidying up, equipment checks, restock department.
Travel – include foot , car, public transport, boat, plane and include walking, waiting and parking time.
PAS / local
WHAT ACTIVITY TO MEASURE?
From Survey Monkey 2016

8. Activity Examples Clinical activity Professional Activity
Individual face to face 1:2:1
Non face to face clinical
Group
Non-contact non-clinical
Professional Activity
Mentorship/Teaching/Peer education
CPD
eKSF
Student Supervision
Consultancy
Research, Quality Improvement & Audit
eHealth
Management Activity
Staff & Service Management HR
Partnership & Trade Union
Housekeeping
equipment saftey checks
cleaning & decontamination of equipment
light cleaning/tidying up
stock control
Travel
Foot
Car
Public transport
Boat
Plane
Leave
Annual leave
Sickness/Absence
Professional leave
Maternity/Paternity
Study leave

9. Progress Data set and definitions agreed
Explore implications associated with potential tool providers
Develop options appraisal paper for March ADSG
Today: heads up on what we’ve found

10. Tool options?
ATOS developed through STSS
WRaPT
WPCT

11. ATOS Developed and maintain collection of 12 nursing WF tools
Hosted by STSS
Changes made biannually (May and October) – requires 6 months notice
Can develop based on our specification
Timescales: if given go ahead now – alpha model – Oct 17
Development Cost: circa £60k

12. Workforce Repository and Planning Tool (WRaPT)
Used by some AHP services in England
Good feedback
Willing to share
Query re exact match to our dataset – implications?
Development cost?
September 2016

13. Workforce Planning Capacity Tool (WPCT)
GE have developed a prototype model
Very keen to work with us to take to next level - bespoke
Can work to our specification
Understand Scottish AHP landscape
Currently Excel but intend to be web based
No development costs
Could support training etc

14. Analysis and Reporting

15. Next steps and our ask of you
Consider the Options paper – complete rating tool
Can we make a decision re preferred option today?
Agree next steps