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1 Medical Assisting: The Profession Lesson 2:

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1 1 Medical Assisting: The Profession Lesson 2:
Role and Responsibilities of the Medical Assistant

2 Lesson Objectives Upon completion of this lesson, students should be able to … List ten administrative duties of the medical assistant. List ten clinical skills medical assistants need to know. List qualities usually found in a good medical assistant.

3 Role of the Medical Assistant
To assist the physician in providing patient care

4 Places of Employment for MAs
Physician offices Ambulatory care clinics Government agencies Urgent care facilities Free-standing facilities

5 Critical Thinking Question
Why would an MA choose to work in one type of employment setting versus another?

6 Duties of the Medical Assistant
Vary from office to office Vary according to size and type of setting Vary due to federal and state regulations and guidelines

7 Administrative Duties
Scheduling patients Greeting and receiving patients Screening non-patients and visitors Making arrangements for patient admissions to hospitals, patient tests, and procedures Providing patient instruction Updating and filing patient medical records Coding diagnoses and procedures for insurance purposes

8 Administrative Duties
Handling financial arrangements with patients Transcribing medical dictation Handling the telephone

9 Administrative Duties
Writing reports Handling mail Performing tasks related to accounts payable and accounts receivable Operating office equipment

10 Administrative Duties
Preparing and maintaining employee records Handling petty cash Reconciling bank statements Maintaining records for license renewals, membership fees, and insurance premiums Handling the office in the physician’s absence Assisting the physician with articles, lectures, and manuscripts

11 Administrative Duties
Utilization review Coordinating managed-care coverage for patients and physicians Ensure compliance with HIPAA guidelines For an overview on HIPAA click here or go to

12 Clinical Responsibilities
Assisting patients in preparation for physical exams and procedures Perform routine clinical and lab procedures Obtain a medical history

13 Clinical Responsibilities
Collecting, preparing, and transporting laboratory specimens Venipuncture Assisting the physician with procedures Instructing and educating patients Cleaning and sterilizing equipment Obtaining patient’s height, weight, and vital signs

14 Clinical Responsibilities
Preparing and maintaining exam and treatment rooms Inventory control – ordering and storing of supplies Disposing of hazardous waste and other materials Administering medications Changing bandages and dressings Suture removal

15 Clinical Responsibilities
Handling drug refills Performing ECGs Ensuring compliance with OSHA

16 Clinical Responsibilities
Performing skills relevant to various specialties Disposing of contaminated supplies Sterilizing medical instruments Preparing patients for x-rays

17 Critical Thinking Question
Are MAs always expected to have both administrative and clinical skills?

18 The Occupational Analysis of the CMA (AAMA) 2007-2008
Study performed from 1979 to 1996 Used a document called DACUM (Developing a Curriculum) Defined specific areas of instruction and competencies for medical assisting Study revised in 2003 and again in with current competencies essential for MAs

19 General, Clinical, and Administrative Skills of the CMA (AAMA)
Identifies three major categories of competencies for entry-level MAs Administrative Clinical General or interdisciplinary Areas are further expanded to include competencies that should be taught in MA programs For further information see Appendix I in your textbook!

20 General Characteristics of a Good MA
General medical knowledge Ability to perform administrative and clinical skills Genuinely care about others Ability to communicate and get along with others

21 Qualities Found in a Good MA
Integrity Discretion Empathy Ability to safeguard patient’s right to confidentiality Thoroughness Punctuality Congeniality Proactive Competence

22 Critical Thinking Question
How does an MA present a professional image?

23 How to Present a Professional Image
Using a calm, pleasant speaking voice Not eating, drinking, or chewing gum while working in public areas Developing a basic understanding of human behavior Using good communication skills Exhibiting good daily personal hygiene and grooming habits Providing quality care

24 Questions?


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