1. ECE362 Principles of Design
Quality & Six Sigma
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2. Development Grant = $$$
Product Development
Product Idea
Product
Specifications
Technical
Model
Stage 1 – Product Idea, Product Specifications, &
Technical Model
Stage 2 – Intellectual Property, Mkt Analysis & Business Models
Intellectual
Property
Market
Analysis
Business
Model
Planning &
Scheduling
Test Plan
Project
Management
Stage 3 – Scheduling &
Planning, Test Plan, & Project Management
Stage 4 – Budget,
Social Impact, Persnel, Quality, & Completion
Budget &
Resources
Social
Impact
Personnel
Qualifications
Development Grant = $$$
Quality
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3. Quality
Quality is free. It’s not a gift, but it is free. What costs money are the unquality things—all the actions that involve not doing jobs right the first time. P.B. Crosby
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4. Quality
Quality in engineering is a measure of how well engineering services meet the client’s needs and conform to governing criteria and current practice standards.
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5. Quality
Quality is defined as meeting established requirements. Quality in the constructed project is achieved if the completed project conforms to the stated requirements of the principle participants (owner, design professional, constructor) while conforming to applicable codes, safety requirements, and regulations.
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6. Dr. W. Edward Deming’s 14 Points
Create constancy of purpose toward improvement of product and service with a plan to become competitive -- to stay in business and to provide jobs.
Set a Mission Statement, publicize it; refer to it; question all activity against it.
2. Adopt a new philosophy. We are in a new economic age. We can no longer live with commonly accepted levels of delays, mistakes, defective materials and defective workmanship.
Use brainstorming sessions to identify areas for work. Break the paradigm!
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7. Deming
3. Cease dependence on mass inspection. Require instead, statistical evidence that quality is built in to eliminate need for inspection on a mass basis.
Set high standards of design and production to eliminate the need of mass inspections.
4. End the practice of awarding business on the basis of price tag alone. Instead, depend on meaningful measures of quality along with price.
Identify your and supplier processes and set performance measures or quality indicators.
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8. Deming
5. Improve constantly and forever the system of production and service. It is management’s job to work continually on the system.
Have a system in place that brings performance results to regular review.
6. Institute a vigorous program of education and retraining.
Institute two-way accountability for development; make a system that won't forget. Use it.
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9. Deming
7. Adopt and institute leadership. The responsibility of supervision must be changed from sheer numbers to quality. Improvement of quality will automatically improve productivity.
Create accountabilities that specify for quality.
8, Drive out fear so that everyone may work effectively for the company.
Use two way accountability. Promote it; reinforce it.
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10. Deming
9. Break down barriers between departments. People in research, design, sales and production must work as a team to foresee problems of production that may be encountered with various materials and specifications.
Get into Process; Name and Chart your processes; change to organization to support the processes.
10. Eliminate numerical goals, posters and slogans for the workforce that ask for new levels of productivity without providing new methods.
Focus on performance in terms of quality indicators.
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11. Deming 11. Eliminate work standards that prescribe numerical quotas.
Institute a system that allows specification and communication of quality indicators.
12. Remove barriers that stand between the hourly worker and his right to pride of workmanship.
Listen to the workers; Do walkabouts;put ideas like this in every supervisor's performance contract.
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12. Deming 13, Encourage education and self-improvement for everyone.
Embrace two way responsibility for personal development.
14. Create a structure in top management that will push every day on the above thirteen points.
Create a worker supported system that provides you status on all of the above.
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13. Total Quality Management
TQM
Total Quality Management
Total, meaning all people, all functions, customers, and suppliers.
Quality, meaning, not just products, but processes, reliability, and quality of work life.
Management, meaning senior management strategy, goal-setting, organizational structure, compensation and profits.
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14. Total Quality Management
TQM
Total Quality Management
TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach focused on continuous improvement.
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15. TQM Voice of the Customer
"I do not consider a sale complete until goods are worn out and the customer is still satisfied." Leon Bean, Retailer, 1912.
Total quality (TQM) is a systematic process of developing products for and providing services to customers through a thorough understanding of their needs and reasonable expectations.
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16. Six Sigma Developed and implemented by
Motorola's Bob Galvin,
Allied Signal's Larry Bossidy, and
GE's Jack Welch
in order to make the process of quality control more in touch with the employees.
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17. Six Sigma Management Strategy
If you don’t measure it, you can’t control it.
If you can’t control it, you can’t improve it.
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18. Six Sigma
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19. Six Sigma
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20. Six Sigma
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21. Six Sigma
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22. Six Sigma Six Sigma Statistics Events Sigma %Success 1,000 4.59 99.9%
10,000
5.22
99.99%
100,000
5.76
99.999%
1,000,000
6.25 %
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23. Six Sigma DEFINE what must be in place to improve at each stage
MEASURE the business systems that support the plan.
ANALYZE the gaps in system performance
IMPROVE system elements to meet goals.
CONTROL system characteristics that are critical to value.
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24. Quality Malcolm Baldridge Award
National Institute of Standards and Technology (NIST)
Effective quality management
Significant quality improvement
Mfg, Education, Small Business
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25. Assignments
INDIVIDUAL ASSIGNMENT – CPR Social Impact Statement, CPR Window opens Tuesday, January 27.
TEAM ASSIGNMENT – 1st Draft complete Proposal due Friday, January 30.
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