1. 2017 Annual Assessment and Accountability Meeting
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2017 Annual Assessment and Accountability Meeting
Amanda Pepmiller
Leann Spaight
August 30, 2017
Presentation Title Arial Bold 7 pt 1

2. Agenda Pearson Team Contacts 2016–2017 Highlights Customer Support
Resource Center
Local Print PreID
New for 2017–2018
Material Returns
PearsonAccess
TestNav
PearsonAccess Redesign

3. Pearson Contacts 800.627.7990 Customer Support 877.847.3043
Comments or Feedback
Courtney Crowdes
Ext
Tyler Hix
Ext
Cigi Ross
Ext
Kollin Grimm
Ext
Jennifer Wessling
Ext

4. 2016–2017
Highlights

5. Customer Support Overview
Total CB Tests Started
679,488
Level 2 Ticket Count
356
Total Level 1 Tickets
4,164
Escalation from Level 1
7.72%

6. Customer Support We introduced the Chat feature last fall.
Contact us by phone, online support request or by chat.

7. Level 2 - Technical Support
Top Call Drivers:
PearsonAccess Next
Understanding features and functionality
Proctor Caching
Failed to load content (unable to reach PC machine or content blocked)
Environmental
Factors
Firewalls,
UAC Settings
Network/Connectivity
Anti-virus software

8. Technical Support
Spring 2017

9. Florida Resource Center

10. Local Printing of PreID Labels
First utilized in Spring 2017
Not widely utilized for Science grade 5 & 8
Pearson/FDOE will provide a quick guide to print labels for users that are not familiar with PearsonAccess Next
Scannable documents will be updated with new Place Labels Here placement indicators

11. Materials Ordered vs Received

12. New for 2017–2018
School Year

13. Receiving and Returning Materials
Removal of Document Count Forms
Streamlined our receiving processes
District and School information on the outside of the box is verified against the material inside
Consolidated our scan programs
This allows us to remove the requirement to sort test booklets by grade and subject
Paper Bands are Optional
The consolidated scan programs removes the requirement to group test material by grade or subject
District and school code is being collected off of the student test document
We no longer rely on paper bands to identify district and school code
If you like them... you can continue to order and use them

14. Receiving and Returning Materials
Online Paper Processing Clean up – pilot in Winter
Test Material Processing Status Report – available starting with Winter 2017
Report in PearsonAccess
Real time receiving and scanning updates
Provides a variance of what was shipped vs. received

15. PearsonAccess Updated User Guide Florida Specific
Student demographic edits
District AND School Users
Can edit all demographic and accommodation data before and after testing
Student Move Requests
Districts can request students through PearsonAccess

16. PearsonAccess
CBT Accommodated Form Assignment via Student Registration Import (PreID)

17. TestNav Updates New Apps Released in July
Version 1.6x of each installable TestNav app is available
Hardware Requirement Changes
Remove support for:
iPad 2 and 3
Android 5 and 6
Operating System Requirement Changes
Added support for Chrome OS 59
iOS9
Chrome OS 50–56

18. TestNav Updates
New Download Page

19. TestNav Updates User Interface Updates (Spring 2018)
Volume control for TTS
TTS Auto Scroll
Resizeable and moveable exhibit window
App Check (Fall 2017)
Student Response File (SRF) location verification
General (Spring 2018)
Display full student first name
Error messages

20. PearsonAccess Redesign

21. PearsonAccess Redesign
Coming in 2018–2019
The redesign is aimed at simplifying the platform to make it more intuitive, efficient, and flexible, while maintaining the ability to scale effectively.
Intuitive. Increase the usability of the interface through consolidation of common interactions within the system. This will enable users to be more self-directed in navigating and performing tasks within the system.
Efficient. Simplify and minimize interactions and functions users perform to find and manage data.
Flexible. Ensure that the system design and capabilities meet the needs of all users, no matter the role, and all districts and schools, no matter the size.
Less clicks
One screen access to student data
Easier navigation between student test data and session management