1. Information, Communication & Technology Strategy 2014 - 2017
Pakihi Hangarau Kōrero
Business Information & Technology

2. Our Vision and Mission Our Vision
To enable our customers to deliver services sooner, simpler, smarter
Our Mission
The BIT team provides relevant customer-centric technology and information services that are fit-for-purpose and affordable

3. Our 2014 – 2017 Vision & Mission: Aligned to “Smart Capital”
Our Vision: To enable our customers to deliver services sooner, simpler, smarter
Our Mission: The BIT team provides relevant customer-centric technology and information services that are fit-for-purpose and affordable

4. To enable our customers to deliver services sooner, simpler, smarter
on-demand
accessible
adaptable
shared
Our 8 Drivers
Our 8 Drivers
Our BIT Drivers and Priorities 08 01
accessible
The criticality of greater
access to information when making business decisions
Demand from our
customers - both internal &
external – to provide more
services faster and with
flexibility
adaptable
The breadth of Council operations is significant,
as is the diversity of customer groups with
whom we interact. Business Information
and Technology (BIT) exists to enable and
support our business units and partners,
and the customers that use the Council’s
Services to achieve their desired
outcomes.
To do this we have five core
services:
Ensuring our
services are delivered effectively
Ensuring our information is
available and accessible
services continue to evolve
to meet user demands
Ensuring our infrastructure and
support is always on and ready
Ensuring signficant programmes are
delivered successfully
We continue to strive to improve what
we do and how we do it. To realise our goal,
we are guided by the following drivers and
priorities: 07 02
shared
The desire to
use information
to recognise &
capitalise on
new
opportunities
for Wellington
stakeholders
Becoming
trusted
information
providers
Meeting
stakeholder
needs through
effective
service
provision
Increased
adoption by
technology
companies of
demand &
capability- as-a service-based
models
on-demand
To enable our customers to deliver services sooner, simpler, smarter 03 06
Equipping
stakeholders
with the right
tools &
services
Seeking
opportunities
to simplify and
scale what
we do
The changing
way in which our
users &
customers
want to
connect
to our
services
The need to
explore and
assess
regionalisation
opportunities
Greater focus
and priority on
business efficiency
& productivity
gains
Our obligation to
rate-payers & service-
users to deliver
better value
for money 05 04
August 2014

5. business engagement model
Our BIT Initiatives
Guided by our drivers and priorities we have a number of key initiatives planned across 2014 and 2105
on-demand initiatives
business engagement model and practice- Improving the way we engage and interact with the business
development & embedding of change and project management practice – Improving the way we manage and embed change across our programmes of work
service catalogue, SLA and KPI development & dashboard assessment - Improving the way we manage, assess and provide visibility into the services we deliver
shared initiatives
master data strategy – Improving the way we manage where our data is, how it is used and accessed so we can better use what we have (Project Odyssey)
EDRMS deployment – Improving the way we store & archive, access and share our content (Project TROVE)
provision of data on-line to stakeholders – Improving the way stakeholders beyond WCC’s-walls access information that help the Wellington economy grow (Project Odyssey)
regional IT infrastructure sharing – sharing the ICT infrastructure
across the region (Project SIIP)
Use of Analytics – improving the way we use location and
intelligence data (Project Odyssey)
business engagement model
adaptable initiatives
Odyssey - Improving our core systems to provide better customer service, improved business efficiency, and better regional positioning for a lower total cost
integration strategy – designing and establishing standardised solutions which enable integration between our major systems – including those of our key partners and external stakeholders.
people capability model – ensuring we have the right capacity and capability in BIT to support WCC into the future
savings programme – establishing and managing a benefits realisation programme which tracks and reports savings associated with BIT
accessible initiatives
workplace mobility strategy and roll-out
service channel strategy – optimising the way in which we deliver our services to customers (Target Operating Model design)
desktop refresh – updating all our enterprise desktop standard and refreshing our PCs to Windows 7 (Project Desktop Refresh)
identity and access management – establishing standards and policies and architecture for identity and access management
digitisation – the digitisation of our archives and local authority records
enterprise digital platform sharing – sharing the enterprise and digital platform across the region (Project SiteCore)
August 2014

6. Our BIT 2014-17 Projects (as mapped to our Drivers)
Guided by our drivers and priorities we have a number of key initiatives planned across 2014 and 2105 1 2 3 4 5 6 7 8
master data strategy – Improving the way we manage where our data is, how it is used and accessed so we can better use what we have (Project Odyssey)
EDRMS deployment – Improving the way we store & archive, access and share our content (Project TROVE)
provision of data on-line to stakeholders – Improving the way external stakeholders access information that help the Wellington economy grow (Project Odyssey)
regional IT infrastructure sharing – sharing the ICT infrastructure across the region (Project SIIP)
Use of Analytics – improving the way we use location and intelligence data
workplace mobility strategy and roll-out
service channel strategy – optimising the way in which we deliver our services to customers (Target Service Delivery Model design)
desktop refresh – updating all our enterprise desktop standard and refreshing our PCs to Windows 7 (Project Desktop Refresh)
identity and access management – establishing standards and policies and architecture for identity and access management
digitisation – the digitisation of our archives and public records
enterprise digital platform sharing – sharing the enterprise and digital platform across the region (Project SiteCore)
business engagement model and practice- Improving the way we engage and interact with the business
development & embedding of change and project management practice – Improving the way we manage and embed change
service catalogue, SLA and KPI development & dashboard assessment - Improving the way we manage, assess and provide visibility of BIT services
Core systems replacement - Improving our core systems to provide improved customer service, business efficiency, and positioning for regional opps (Project Odyssey)
integration strategy – establishing standardised solutions that enable integration between our major systems (internally and externally)
people capability model – ensuring we have the right capacity and capability in BIT to support WCC into the future
savings programme – establishing and managing a benefits realisation programme which tracks and reports savings associated with BIT
August 2014

7. Our BIT 2014-17 Work-stream Plan
Guided by our drivers and priorities we have a number of key initiatives planned across 2014 and 2105
Q4 2014
Q1 2015
Q2 2015
Q3 2015
Q4 2015
Q1 2016
Q2 2016
Q3 2016
Q4 2016
Q2 2017
service delivery
desktop refresh
workplace mobility strategy and roll-out
service channel strategy
identity and access management
core systems
Core systems replacement
integration strategy
use of Analytics
master data strategy
data & information
EDRMS deployment
digitisation
provision of data on-line to stakeholders
BIT capability
BIT service Management
BIT savings programme
BIT/business engagement model
people capability model
change and project management practice development
regional infrastructure
regional IT infrastructure sharing
enterprise digital platform sharing
August 2014