1. DELIVERY STATUS CODES & SHIPMENT MOVEMENTS INFORMATION
Contact Center Management

2. Upon delivery house closed & no representative to receive shipment
Delivery Status Codes
DEL
If shipments received by Ultimate Consignee
DELIVERED
NID
Consignee/Recipient could not present any valid I.D.
NO VALID I.D.
RTA
In any reason the consignee refuses to receive the item
REFUSE TO ACCEPT
CLO
Upon delivery house closed & no representative to receive shipment
HOUSE CLOSED
Authorized representative receives the shipment in absence of Ultimate Consignee
REP
RELEASE to REPRESENTATIVE

3. OUT CONSIGNEE OUT REL CONSIGNEE NOT KNOWN INC INCORRECT ADDRESS HOL
Consignee is not in the delivery premises upon delivery
OUT
CONSIGNEE OUT
REL
Consignee relocated to a known address
RELOCATE to KNOWN ADDRESS
MOV
No advice from consignee regarding the new location
MOVED to UNKNOWN ADDRESS
Consignee unknown at the given address
CNK
CONSIGNEE NOT KNOWN
INC
Address declared does not exist
INCORRECT ADDRESS
HOL
Announced holidays
HOLIDAY & LIMITED DELIVERY

4. FOR FORTUITOUS EVENT NON DELIVERY OUT of DELIVERY ZONE
Could not act the delivery due to nature and God forbidden circumstances
FORTUITOUS EVENT
NON
Failed to attempt the delivery
NON DELIVERY
Not within LBC delivery zone
ODZ
OUT of DELIVERY ZONE
PIK
Pick-up transactions picked-up at branch/hub
PICK-UP at BRANCH
Still not a successful delivery after the 2nd attempt; Pick-up: Not picked-up by consignee
PEN
PENDING
TRN
Shipments for pick-up transferred to Outlying Branch
TRANSFER for PICK-UP

5. LATE ARRIVAL at DESTINATION
Late arrival of the shipments w/in TAT and could not anymore effect the delivery
LATE ARRIVAL at DESTINATION
MIS
Shipments forwarded to wrong destination
MISROUTED
Address declared is incomplete
ICT
INCOMPLETE ADDRESS
OFC
Upon delivery the office is closed and nobody will receive the shipment
OFFICE CLOSED
RTS - delivered
Shipments delivered to Shipper
RETURN to SHIPPER - DELIVERED

6. For Outright RTO/Requested by ORIGIN
RETURN to ORIGIN
Return to Hangar-Pending Dept., this is for the 15 Days Pendency Period only
RTM
RETURN to MANILA
This is the status use for transfer of shipments due to: Misrouted, request of Origin or Destination
TRD
Transfer to Other Destination
WITH COLLECTION: No release of shipment due to No Payment received from Consignee
PEN-NP
PEN – NO PAYMENT
Requested by Consignee to postponed the delivery on the current date
RPD
REQUEST FOR POSTPONE DELIVERY

7. ESTIMATED VESSEL DEPARTURE
ACCEPTED AT
CONTAINER STUFFING
ESTIMATED VESSEL DEPARTURE
ESTIMATED DEPARTURE TRANSHIPMENT PORT
ACTUAL ARRIVAL TRANSHIPMENT PORT
ESTIMATED ARRIVAL TRANSHIPMENT PORT
ACTUAL VESSEL DEPARTURE
ACTUAL DEPARTURE TRANSHIPMENT PORT
ESTIMATED ARRIVAL MANILA INTERNATIONAL PORT
ACTUAL ARRIVAL MANILA INTERNATIONAL PORT
RECEIVED AT LBC MANILA WAREHOUSE
OUT FOR DELIVERY
RECEIVED AT
FORWARDED TO

8. SHIPMENT MOVEMENTS INFORMATION
ACCEPTED AT
The shipment has been scanned-in at Origin or acceptance branch.

9. SHIPMENT MOVEMENTS INFORMATION
DATE OF LOADING / CONTAINER STUFFING
Cargo date of loading from acceptance branch.

10. SHIPMENT MOVEMENTS INFORMATION
SAILING ESTIMATED TIME OF DEPARTURE / ESTIMATED VESSEL DEPARTURE
Date at which the shipment is expected to depart or also called expected time of departure.

11. SHIPMENT MOVEMENTS INFORMATION
ACTUAL VESSEL DEPARTURE
Actual date when the vessel left the country origin.

12. SHIPMENT MOVEMENTS INFORMATION
ESTIMATED ARRIVAL TRANSHIPMENT PORT
Expected date at which connecting vessel will arrive at the connecting port before proceeding to Manila because there is no direct voyage going to Philippines.

13. SHIPMENT MOVEMENTS INFORMATION
ACTUAL ARRIVAL TRANSHIPMENT PORT
Actual date when the vessel arrived at the connecting port.

14. SHIPMENT MOVEMENTS INFORMATION
7. ESTIMATED DEPARTURE TRANSHIPMENT PORT
Expected date of departure of the connecting vessel going to Manila port.

15. SHIPMENT MOVEMENTS INFORMATION
ACTUAL DEPARTURE TRANSHIPMENT PORT
Actual date when the vessel departed from the connecting port going to Manila port.

16. SHIPMENT MOVEMENTS INFORMATION
9. ESTIMATED ARRIVAL MANILA INTERNATIONAL PORT
Date at which the shipment is expected to arrive or also called the expected time of arrival in Manila port.

17. SHIPMENT MOVEMENTS INFORMATION
ACTUAL ARRIVAL MANILA INTERNATIONAL PORT
Actual date of arrival of the vessel in Manila Port.
Take note: It will still undergo Customs checking and will not be forwarded yet to LBC.

18. SHIPMENT MOVEMENTS INFORMATION
RECEIVED AT LBC MANILA WAREHOUSE
The shipment has reached the LBC Manila Warehouse. It means that the package should be forwarded to the destination team based on the SLA.

19. SHIPMENT MOVEMENTS INFORMATION
12. FORWARDED TO
The shipment has left its location and is on its way to the destination.

20. SHIPMENT MOVEMENTS INFORMATION
RECEIVED AT
The shipment has reached the destination.
For Balikbayan Box – it means the box is already in our delivery hub and is subject for delivery based on the turnaround time upon forwarding by the Warehouse.
MM - 3 to 5 days
LUZON - 5 to 7 days
VIS/MIN - 10 to 15 days

21. SHIPMENT MOVEMENTS INFORMATION
OUT FOR DELIVERY
This is the shipment’s last stop/status before delivery. It has reached the destination which means that the package should be delivered on the scheduled delivery date.

22. The shipment has been scanned-in at Origin or acceptance branch
HOW TO READ TRACK & TRACE / DASHBOARD
Team Scan-in
Exchange Scan-In
Exchange Scan-Out
Delivery Status
The shipment has been scanned-in at Origin or acceptance branch

23. scanned-in at acceptance branch
HOW TO READ TRACK & TRACE / DASHBOARD
scanned-in at acceptance branch
Delivery Status
Exchange Scan-Out
Exchange Scan-In
Team Scan-in

24. HOW TO READ TRACK & TRACE / DASHBOARD
Loading of cargo inside the container
vessel left the country origin
scanned-in at country origin
vessel arrived at the connecting port.
Date at which the shipment is expected to depart
vessel departed from the connecting port going to Manila port.

25. HOW TO READ TRACK & TRACE / DASHBOARD
vessel departed from the connecting port going to Manila port.
arrival of the vessel in Manila Port.
where cargo is unloaded from vessel.

26. HOW TO READ TRACK & TRACE / DASHBOARD
Will undergo Customs checking and will not be forwarded yet to LBC
It means that the package should be forwarded to the destination
The shipment has left its location and is on its way to the destination
means that the package should be delivered on the scheduled delivery date
The shipment has reached the destination

27. Consignee successfully encashed the transaction
HOW TO READ TRACK & TRACE / DASHBOARD
Consignee successfully encashed the transaction

28. HOW TO READ TRACK & TRACE / DASHBOARD
Ready for pick-up

29. Reports the arrival of shipment at a SCS courier
HOW TO READ TRACK & TRACE / DASHBOARD
Reports the arrival of shipment at a SCS courier

30. loading of cargo inside the container
HOW TO READ TRACK & TRACE / DASHBOARD
loading of cargo inside the container

31. HOW TO READ TRACK & TRACE / DASHBOARD

32. Thank you!