1. University of Southern Maine
Everything You Need to Know About Getting Started as a Change Agent But Were Afraid to Ask (and that fits in 15 minutes)
Jennifer Karlin, Ph.D.
University of Southern Maine
@MeRTEC_USM

5. Karlin, et al, ASEE 2016
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6. Do you need “hand tools” or “power tools”?
HomeDepot.com
WhiteChurchBuilders.Co.UK
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7. Founding Axioms
when viewed by someone from another system of thought, the ideas that “make sense” and “are obvious” in one system might not be sensible or obvious at all to someone from another system

8. Managing Complex Change
Confusion
Skills
Incentives
Resources
Action Plan
Change
Vision
Anxiety
Gradual
Frustration
False
Starts
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9. Building Change in the Real World: The “Swiss Cheese Theory of Change”
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10. Learning Pockets: The “Holes in the Cheese”
Subculture differs from whole organization culture
Dominant culture sufficiently developed to have strongly supportive infrastructure
More than just a subculture
Internal artifacts and infrastructure may differ significantly from dominant
Interfaces implemented by local leadership to protect pocket while satisfying organization
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11. Start Here: Leverage Points
Transparency
willingness to allow others to inspect and understand how decisions are being made with relevant information to give and receive feedback
Psychological Safety
having a level of comfort to make errors within the different levels of an organization
Organizational Commitment
getting all levels of the organization and all individuals within it aligned on what the goals for the organization are
@MeRTEC_USM

12. Building Change in the Real World: Becoming More “Holes” Than “Cheese”
Source: natescartoons.blogspot.com
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