1. Partner Smart Assist Service
Cisco Services Access Management Self Registration Process
August 2016
Partner Smart Assist Enablement Training – Global

2. Cisco Services Access Management Self Registration Process
This presentation provides an overview of the registration process to self-register for access to Cisco Services Access Management.

3. Cisco Services Access Management Tool
Self Registration Process

4. Landing Page Focused on Smart Net Total Care Registration

5. Send Verification Email to User
Verify Profile
Contract#
S/N #
Request Forwarded
To Existing DA
DA Success
Automated Onboarding
(EF API)
Request Submitted for
Manual Onboarding
Become Delegated Administrator
Verify
Confirm Verification Page
Scenario 2: User Company does not have registered Delegated Administrator
SNTC Overview
Scenario 1: User Company has Delegated Administrator
Send to DA
Send to User
Send Verification to User
Send Request for
Manual
Onboarding
User Validated
User Not Validated
User Choose ”None of the Above”
Send Welcome to
User
Don’t forget to verify you have a valid & active CCO ID!
Do you have a valid & updated CCO ID?
Update profile here

6. Overview Page

7. Enter a Valid Contract #
S/N #

8. Scenarios Delegated Administrator is registered for the user company
Delegated Administrator is not registered for the user company

9. Scenario 1:
Delegated Administrator is registered for the user company

10. Request submitted to the current Delegated Administrator

11. Email 1: Sent to the current Delegated Administrator

12. Email 2: Sent to the Registering User

13. Scenario 2:
Delegated Administrator is not registered for the user company

14. User will choose the best option that represents the scope of authority User can click back to enter additional contract# & S/N#

15. Verify user

16. Click on link provided in the email

17. Email successfully verified

18. User Registration Successful

19. Email: Welcome to Smart Net Total Care

20. Request forwarded to Cisco Agent for manual onboarding

21. Emails from Cisco Service Access Management tool

22. Email 1# Delegated Administrator

23. Email 2# Customer Admin Role

24. If your customer hasn’t set up their Cisco Services Access Management entry, it will be impossible to generate the collector entitlement certificate.
If your customer has not provided you with CBR Access, you will not be able to access their data in the Smart Services Connection Portal.

25. Smart Net Total Care Toolkit
Cisco Services Access Management tool Smart Net Total Care Portal (Smart Services Connection) New Smart Net Total Care Interface Introduction Video Customer eLearning Smart Net Total Care How-to Videos on YouTube Smart Net Total Care Service Description Smart Net Total Care Community (best viewed in Firefox or Chrome) Smart Net Total Care Smart Edge Webinar Series To obtain a Cisco CCO ID

26. Partner Smart Assist Service Resources
Cisco Community – Partner Smart Assist Resource Library Partner Smart Assist Service Overview Presentation for Partners Partner Smart Assist Service At A Glance for Partners Partner Smart Assist Service FAQs for Partners Partner Smart Assist Service Quoting & Ordering Tip Sheet for Partners Partner Smart Assist Service Training Brochure Partner Smart Assist Service Welcome Kit Partner Smart Assist Service Training Schedule and Registration