1. ITIL Constituent Group “Building ITIL Bridges”
Rita Barrantes • John Borwick

2. Thanks to David McGuire, our former ITIL CG Co-Lead!
7+ Years with ITIL CG
Retiring from University of New Mexico
We will miss him greatly!

3. Rita Barrantes, Ph.D., PMP
IT Director – Network Svcs and IT Assessments
Adjunct Faculty - Technology
4th Year – ITIL CG Co-lead
John Borwick, ITIL Expert, PMP, CGEIT
IT Director – Virginia Tech’s University Libraries
IT process consultant
1st Year – ITIL CG Co-lead

4. The ITIL Constituent Group
500+ members
“First Thursday” – Webinars (every other month). Next: Dec 3rd, 2pm CST
Experimenting with other ways to engage
Partnership: itSMF USA - HigherEd
ITIL CG Wiki and listserv: or

5. AGENDA EDUCAUSE Core Data Survey (5 min)
ITIL CG Survey Results (5 min)
Networking – Identify Potential Process Owners (10 min)
Service Catalog
Change Management
Incident Management
Service Level Agreements
Any other?
Share Your ITIL Story (20 min)
Wrap-Up (5 min)

6. 2014 EDUCAUSE CORE DATA SURVEY
Financial Management
Release and Deployment
Availability Management
Incident Management
Capacity Management
Problem Management
Service Continuity
Configuration management
Change Management
Service level management

7. 2014 EDUCAUSE CDS (All Institutions: 824)
DEPLOYED BROADLY:
Svc. Avail.
Release & Deploy.
Financial Mgt.
Svc. Continuity
Svc Asset & Config
Problem
Capacity
Incident
Change
SLAs
11%
16%
13%
14%
19% 6%
39%
28% 92
138
108
115
119
158 54
340
243
107

8. ITIL CG survey summary

9. ITIL CG survey: More complex processes
Service portfolio management
IT financial management
Business relationship management
IT supplier management
Capacity management
Service Design coordination
Service asset and configuration management
Knowledge management
Release management
Event management
Access management

10. ITIL CG Process Owners Incident management Change management
Service catalog management
Service level management
Problem management
More complex processes e.g. IT Financial Management

11. Help Us Improve and Grow
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