1. MyStandards and MyStandards Readiness Portal
How MySt can help institutions to manage Standards and onboard or migrate their customers
IBOS
Brenda Jacobs
20 April 2015

2. The problems to solve Standards Management Customer onboarding
Maintain specifications over time
Understand usage
Manage variation
Maintain consistent view across business and IT
Maintain documentation
Takes time (delayed revenue)
Is expensive
Overloads customer service teams
Is lacking a shared view (readiness assesment)
This are the 2 Standards areas were we know efficiency can be improved in the community.
Organizations struggle with creating & maintaining customer facing documentation on how messages are formatted for an institution.
Financial institutions must stay current with the revisions to the SWIFT MT standards and ISO standards.
Organizations struggle with user acceptance testing, onboarding of new banking partners, and testing for the new standard releases.
Standards management
Maintain specifications over time => Which department owns the specs, where is the latest version, in which format are they documented, how to compare to the next Standards version,…
Understand usage => How to understand the specs, is the same descriptive language used in each spec,…
Manage variation => are their multiple specs for the same business usage,…
Maintain consistent view across business and IT => how to ensure the formats required by business (excell, pdf) and IT (XML) reflect the same core/basis information
Maintain documentation => update .pdf over time, store, distribute,…
Customer onboarding and migration
Takes time (delayed revenue) => Manual process involving manual review of messages received over , doing Q&A, sending doc, …
Is expensive => Because resource intensive,…
Overloads customer service teams => work can only be done sequencially, only so much customers can be dealed with at the same time,…
Is lacking a shared view (readiness assesment) => how to know who is already testing or not, how much they have tested, keep overview,…

3. MyStandards An industry solution to industry problems
SWIFT
Cash
management
Corporate
Actions
Content
A collaborative web platform
MyStandards
Features
SWIFT’s solution to these industry problems
Collaborative platform consisting of Content and Features, to better …
Content:
Base messages, Market practice guidelines, FI guidelines
Features:
Work with UGs
Work with testing portals
… to better
manage standards and onboard customers

4. Base Standards: MT/MX/ISO 20022
Message specifications… the basis of MyStandards content
ormal
ccessible
onsistent
argeted F A
Base Standards: MT/MX/ISO 20022 C T
Market practices
A lot of small differences
Many ways to explain them
Content:
Base messages, Market practice guidelines, FI guidelines
Needs to be
Formal => according to rules and definitions as agreed by the market
Accessible => easy to find and consult, latest version
Consistent => same look and feel across business and counterparties
Targeted => specific, fit for purpose, no interpretation possible
Bank 1 format
Implementation guidelines
Bank 2 format
MI format

5. MyStandards main functionality
Create and publish message specifications (usage guidelines)
Usage Guideline editor
Maintain usage guidelines
Standards release impact analysis, version migration
Analyse usage guidelines
Compare versus other usage guidelines or market practice
MyStandards Readiness Portal
Customers test messages against your specifications
Internal testing
Test messages against the usage guidelines, test for new standards releases
Looking more at the details of the Features:
MyStandards
Create and publish message specifications (usage guidelines)
Create with off-line tool = Usage Guideline editor. Tool allows as well easy migration to next releases.
Publish either publically or with a restricted view to those persons to you allow access
Compare usage guidelines versus other usage guidelines, or market practice
automatic compare function that you can use on all content available to you
Base standards content
You can Browse the messages and download the schema’s, in various formats depending on what your licence allows
Impact analysis of standards changes against your specific implementation
MyStandards Readiness Portal
This is a layer on top of MyStandards that allows you to create testing portals easily, by selecting the usage guidelines against which to test and upload sample messages.
Customers test messages against your specifications
Self service tool, that makes onboarding very efficient for the customer services team
you track the testing progress
Internal testing
Test messages of a new application or against new standards releases
Readiness
Portal

6. Download PDF, Excel & XML schema
A collaborative web platform … to better
manage standards and onboard customers MI FI
MPG
MyStandards
Publisher
Capture guidelines
Consumer
Visual view on MyStandards
Mention the Base access is for FREE, invite to try it out on
Base access allows to :
browse and download .pdf of Base messages,
browse and download in all formats (pdf, excel, xml) usage guidelines of your counterparties,
browse and download .pdf of content published by MPGs
Browse
Browse
Publish
Download PDF, Excel & XML schema
Analyse
Collaborate
Implement

7. Dedicated testing portal
Onboarding – Migration … streamline customers standards testing
MT/MX
ISO 20022
MyStandards & Readiness Portal
multi-format
documentation
Your customers
You
Publish specifications
Test against specifications
validation service
Visual view on MyStandards Readiness Portal
An FI publishes message specs and creates for a specific set of guidelines, a testing portal
FI customer uploads messages to test via internet portal, individual messages or in batch, errors are highlighted on screen and are explained, link to UHB explanaiton of the erroneous filed is available.
Error message can be repaired online in XML editor and re-tested. If correct, correct sample message in XML can be created.
FI can track progress of testing
Dedicated testing portal
Shared view of testing progress

8. MyStandards Value Proposition
Accelerate customer onboarding
your customers
Streamline standards management
your own specs
Simplify standards consumption
industry specs
Reduce Costs
Increase Internal Efficiency
Improve Customer Experience
Customer benefits of using MyStandards
Increase your internal efficiency
Reduce your cost
Improve your customer experience

9. Increasing internal efficiency for business analysis
Manage
your own specs
Increase Internal Efficiency
Analyse
Impact analysis
Back Office Systems
Service Definitions
Regional flavours
Bilateral Agreements
Comparison and migration
Maintain
Instruments
Maintain test / sample messages
Summary of reasons why Mystandards allows to increase your internal efficiency
Validate
Readiness Portal
Increasing internal efficiency for business analysis
and IT delivery teams.

10. Improve Customer Experience
Onboard
your customers
Improve Customer Experience
Multi-format documentation
Document
Service Definitions
Regional flavours
Bilateral Agreements
Secure collaborative platform
Distribute
Instruments
Test
Self-service dedicated portals
Summary of reasons why Mystandards allows to improve your customer’s experience
Monitor
Assess readiness
Improving customer satisfaction,
streamlining product and customer service experience.

11. Financial Institutions Market Infrastructures Market Practice Groups
MyStandards Continues to Grow
Financial Institutions
Market Infrastructures
Market Practice Groups
44 premium organisations
35 market practice groups
registered users

12. MyStandards, Complementing services
Strategic Planning and Governance
Message Implemen-tation Guidelines
Community onboarding
The critical success factors for an efficient implementation of MyStandards in an organisation are to
1-prepare well the Strategic planning and Governance around MyStandards. Discuss roles, responsibilities and requirements around
user access management (who will administer, how to use the MyStandards groups and communities, …),
message implementation guideline creation and maintenance (which teams, central/decentralised, maintenance process,…)
publication strategy (who can see what message guidelines, how to group guidelines…)
2-create quality content
agree internally on how to represent the message specifications in MyStandards (naming conventions, usages of data types, usage of rules, english…)
create and verify the guidelines
3-in case of Readiness Portal: manage well the testing portals
define the content (which guidelines, sample messages) and create the testing portals
monitor the testing progress
The Kick-Start Package is a service package to ensure a quick and efficient customer adoption of the MyStandards products. The goals are:
-make sure they have a first customer-facing implementation within 3-6 months of buying MyStandards
-enable the customer's team to be fully self-sufficient in using MyStandards and the Readiness Portal
-enhance the quality of the content by enforcing best practices in the first project
In order to achieve these goals, the Service team will deliver training, coaching and support to the customer team.
Kick-start package

13. Screenshots MyStandards

14. Message browsing
User friendly message documentation

15. Documentation
Download message documentation in .xls, .pdf, .xsd

16. Standards Release management
Compare releases
Understand at a glance the change type
Change request description
Highlight of actual change

17. Standards Release management
Impact Analysis of changes in a next Standards version on a Usage Guideline

18. Community work on message specifications
Build consolidated view of comments and analyse in excel
Provide review comments

19. Screenshots MyStandards Readiness Portal (MT messages)

20. A tailor-made experience for each customer
Your
brand and
description
Only the
relevant
guidelines

21. Easy to setup From Guideline To Testing In 5 minutes Fully driven by
your Guidelines

22. Documentation is only one click away
Direct link to
Specification
Easy to
fix and
re-test

23. Documentation is only one click away
Direct link to
rule in
Specification

24. Shared view of test progress
Collaborate
using
the test history
Shared view of test progress
Review
the errors
from that
moment

25. Shared view of progress
Evidences
from your
customers
Find
duplicates &
invalid
messages

26. Shared view of progress
Were all
those codes
tested ?
Was this
optional
component
tested ?

27. Thank you

28. Service/ Monitor Portal
Readiness Portal Lifecycle (publisher view)
Create Portal
Publish Portal
Service/ Monitor Portal
Close Portal
Define scope (which UG)
From scratch or template
Assign contact person
Share samples
Grant access rights to customers
Answer support questions (full context)
Monitor activity
Analyse coverage
Once onboarding is complete

29. Readiness Portal Lifecycle (customer view)
Receive access
Use portal
Prove Readiness
Customized invitation
Validate against guidelines
Support questions
Upload test messages
Coverage analysis

30. Self-sufficient teams
MyStandards, Kick-Start Package
Your Goals
Fast implementation
Self-sufficient teams
Planning
Our Support
Training
What is the Kick-Start package ?
The Kick-Start Package is a service package to ensure a quick and efficient customer adoption of the MyStandards products. The goals are:
-make sure they have a first customer-facing implementation within 3-6 months of buying MyStandards
-enable the customer's team to be fully self-sufficient in using MyStandards and the Readiness Portal
-enhance the quality of the content by enforcing best practices in the first project
In order to achieve these goals, the Service team will deliver training, coaching and support to the customer team.
What are the different components of the package ?
The package is composed of the following soft deliverables :
Trainings
Overview training
Publisher training
Admin training
Portal Publisher training
Portal User training
Coaching
MyStandards Kick-off Workshop to discuss Governance and implementation success factors
Publisher Workshop
Support
On the job support
Project Governance support
Coaching
Support

31. MyStandards, Message Guidelines
Your Goals
Outsource implementation of Message Usage Guidelines
Preparation phase
Our Support
SWIFT can take over the task of implementing message usage guidelines in your MyStandards Group.
This is typically requested in case there are not enough resources or knowledge available, or time is very short.
For that, we will go through a number of steps:
- Analysis and verification of current customer specifications of the different message types/variants. Proposal of a methodology including the data entry rules, the review/acceptance process, the maintenance process.
Have the data entry rules and the methodology signed off by the Customer.
Implementation of the usage guidelines in MyStandards, starting with a template message if possible.
Quality control of the implemented guideline in MyStandards, to ensure that they comply with the base standards, the appropriate Market Practice guides, the methodology and the source specifications.
Publication of the specifications on MyStandards for the Customer, in order that the customer can perform the User Acceptance Testing.
Usage Guidelines creation
Quality control