1. Care Plus Group Technology Optimising Business
Neil Cartwright

2. CPG Community Nursing Team
It was our 5th Birthday on July 1st
130 Community Nursing Staff
North East Lincolnshire Population 159,800 (approx.)
Patients 16 years and upwards (predominately older people)
100% of the care administered in the home
EPR System - SystmOne

3. Process (as was)
Process flow for the existing day of a typical community nurse working for CPG

4. Process (is now)
Process flow for the proposed day of a typical community nurse working for CPG

5. Why? Contemporaneous notes – patient safety Record keeping
Remove duplication – nurse diary
More time to provide improved patient care
Future proofing
Making technological investment count
Consistent approach to rota management (supporting centralised admin)

6. The technology Software – SystmOne Offline Solution
Put clinicians at the centre of the decision making process (people at the centre of their care principle)
Device selection (3 different suppliers and multiple devices).
Portability, size, weight, battery life.
Flight bags (without logo)
Monitors for office use
Lenovo laptops (VPN access) and Helix devices (detachable touchscreen – no barrier)
Culture change
Champions of innovation

7. Implementation “Customer service department” that does IT
IT Team close to the clinician
IT listening and removing the barriers not creating them
Systematic team by team handholding
Didn’t leave the side of the clinician until they were confident
Attended home visits with the nurses
Training on the both device and on SystmOne mobile
Ongoing continual support

8. Customer orientation is everything
Feedback
Customer orientation is everything
"The most important factor that makes your IT team so good is that they do not talk to us like we're idiots!
In the past, phoning IT has been an ordeal because I (and I know others agree) feel I would be spoken down to, rushed through he query and generally end up feeling stupid for having to bother IT with something so simple.
Your team are always polite, patient, noncondescending. They also don't mind waiting on the line until I check that everything is now working OK.”

9. Further information