1. California DMV Vehicle Dealer Programs
Business Partner Automation
Electronic Titling
Future Concepts:
Paperless Transactions
Temporary License Plates

2. Business Partner Automation – 18 Years of Public Private Partnerships
Began in 1996 for high-volume customers; made available to anyone in 2001.
Uses an interface called Virtual Clerk.
Two ways to play:
First Line Business Partner (1)
First Line Service Providers (5) connecting Second Line Business Partners (4,221)
AB 1215 (2011): New car dealers must enroll and use BPA.
Provider fees passed to consumers, but capped at $29.
First Line participants are responsible for all fees due through EFT.

3. …How It Really Works…
A dealer needs to complete a registration and titling transaction involving a new or used vehicle purchase.
For a fee, a service provider affords access to a proprietary front-end application that connects to and updates DMV.
DMV receives data through the ‘virtual clerk’ program
connection and updates its records, mirroring how
it would be handled in a DMV environment.
The car buyer reimburses the dealer for the service fee and receives registration and license plates from the dealer or service provider. DMV provides a title or ELT record.

4. BPA Volumes FY 09/10: $434 million in state revenue
FY 13/14: $1.1 billion - a 253% increase
Year
Transactions
Partners
13/14
4.9 million
4,221
11/12
2.4 million
3,371
09/10
1.7 million
1,717

5. Electronic Lien and Title (ELT) – 25 Years of Savings and Efficiency
First state to implement ELT in 1989 with GMAC
participants and less than a million titles
AB 1515 (2009) authorized DMV to make its use mandatory
,452 and 4.5 million titles

6. How Electronic Liens Work
Electronic tables record participating lienholders.
When a new record matches a name on the table an electronic record is forwarded to an ELT vendor in lieu of a paper title.
Lienholders trigger changes through title requests that trigger a variety of DMV actions:
Release to the registered owner
Record a new ELT-based lienholder
Transfer to a new lienholder on paper (commonly a trade-in)
Change names within an institution (branch or subdivision change)
Request a title with no changes

7. Future Plans: Paperless Transactions
Goal #1: Larger Dealer Presence in ELT
Wholesale and trade-in transactions can be recorded immediately
Subsequent recordings are not delayed – faster reimbursements
Goal #2: Eliminate the Paper Chase
Convert paper documents to electronic images in BPA
Authorize electronic report of sale and contract execution
Goal #3: Inventory Management and Cost Control
Universal registration products created on demand
Electronic credentials (onboard or handheld)

8. Future Plans: Paper Plates – Why?
New car sales volumes now exceed 200,000 per month. Most vehicles owners are without license plates for about 30 days.
Sales growth overlaps areas where electronic tolling for bridges and lanes is increasing. Local authorities report toll violations from unplated vehicles exceed $12 million annually.
Issuing something at the time of sale would eliminate or reduce unplated vehicles.
This may also improve general public safety, and serve as a stronger incentive for accurate dealer service.

9. How a Paper Plate Might Work
A dealer records a sale (new or used) in a Report of Sale system using all data normally provided on paper forms.
The dealer receives traditional Report of Sale documents, a window copy, and temporary license plate, if the vehicle is not already plated.
Access to the Report of Sale system:
Standalone application
DMS add-on
BPA component
Portable device

10. Advantages of the Approach
Provides a temporary plate that can be read and used to access vehicle ownership data already available by reading license plates.
The system is incorporated into existing processes while achieving better automation of the sale reporting process.
The Report of Sale system serves as a resource for state agencies (DMV, BOE), improving industry oversight without requiring a stronger presence in the field.

11. Contact Information
Andrew Conway, Chief Registration Policy and Automation Branch