1. Company Presentation

2. Summary Profile Strategy Portfolio Delivery Models Ecosystem
Experiences 2

3. Company profile: key points
System Integrator and Professional Services provider
Highly skilled technical Group with more than 90 engineers certified in the fields of data, voice, storage and security
Focused on innovation, training and certification
Coverage of many territories with directly employed people
24x7 NOC with full ITIL-based processes and procedures
Customer training department
CISCO Certified Silver Partner
Certified by Ministero delle Comunicazioni as “Installatore Certificato di Primo Grado”
UNI EN ISO 9001:2008 Certified 3

4. Company profile: labs facilities
Located in Milan and globally accessible through the Company VPN
Based on multiple technology in order to cover a broad range of cases
Used mainly for POC, troubleshooting and testing activities
More than 500 k€ in equipments value

5. Company profile: people
One of the key success factors for the quality of the Services delivered by Alascom is the huge investment in personnel training and certifications.
The policies of Alascom Services in regards to personnel are the following.
Use internal personnel for almost all of the Services delivered
Continuous training
Invest in certifications as a key quality indicator of the training process

6. Company profile: coverage
Pescara
Bologna
Cagliari
Torino
Milano
Udine
Napoli
Roma
Siena
Trani
Catania
France
Austria
Germany
Switzerland
Balkan
Arab Countries
North, West, Central Africa
South America
Partners: CA, CT, BT

7. Strategy: new markets
National market increasing using flexibility and high quality against rigidity and complexity
International market significant improvement in emerging and growing market: Middle East, Central Africa, East Europe, through strong local partnership and increasing vendors relationship 7

8. Portfolio: solutions Networking Wireless Integration and Convergence
Security Infrastructures and NAC solutions
Video Surveillance and IPTV
Mobility and Unified Communication
RFID and tracing solutions
Mobile payment and NFC technology
Health solutions
Contact Center and CTI
Data Center & Cloud Computing
OSS & BSS 8

9. Portfolio: services Consulting and Professional Services
Design and Implementation
Operation and Maintenance
Remote Services
Managed Services
Red Badge Services
Training Services
Business Process Transformation
System Integration 9

10. Delivery models: System Integrator
Feasibility Studies
Project Management
Provision of Equipment
Implementation
Site Surveys
Assessments
Vulnerability Tests
Field Engineering
Network Monitoring
Help Desk Services
Remote Management
System Integration
Maintenance
On-Site Outsourcing
IMAC Services
Consultancies
Cost-Value Analysis
Training
Cabling Systems Installation
System Control Network Installation
Data Center 10

11. Delivery models: Services
Support Services
Integration Services
Design of Network Maintenance
Ticket Management
Installation Management
Network Operation Center
& Helpdesk
SLA Management
First Level Technical Support
Technical Outsourcing
Carrier Management & Troubleshooting
System Engineer & Experts
Solution & Detail Design
Remote Support
Survey & Audit
Installation & Configuration
Documentation & Reports
Remote Diagnostic
Phone Support to the Field Engineers
Second Level Support for Help Desk
Fault Replication
Field Service Engineers (FSE)
SLA Response
On Site Maintenance
Failure Diagnostic
Failure Recovery
Reverse Logistics
Customer sign off
Territories Coverage
Installation On Site
Project Execution
Site Surveys 11

12. Ecosystem Partnerships per Technology Router: Cisco, Juniper
Switch (L2, L3): Cisco, Enterasys, Hp, Brocade, Moxa
Dslam: Alcatel, Cisco
Security: Cisco, Juniper, Checkpoint, Stonesoft
WIFI: Cisco, Meru Networks, Alvarion, Aruba
VOIP: Cisco, Avaya, Shoretel
Balancer: F5, Cisco, Brocade, Riverbed
IPTV: Cisco
Appl. BW control: Allot
Mobility: Shoretel, Cisco, Comdasys
Transport Networks: Cisco, Ericsson, Nokia Siemens
Video surveillance: SightLogix, Ganz, Vicon, Acti, JVC, Panasonic, Mobotix 12

13. Supported Vendors

14. main Experiences Communication Service Providers NGN and Core Networks
Banking Contact Center & Managed Services
Chemical & Petroleum IPTV & Data Center
Travel &Transportation Converged Communication
Hospitality Networking and NFC Technology
Health Mobility and RFID Technology 14

15. Thank you