2. To sustain a strong regulatory body.
‘11
EFFECTIVE, RESPONSIVE CITIZENS by 2011
OBJECTIVE:
To sustain a strong regulatory body.

3. Theme: EMPOWERED CONSUMERS
Theme: EMPOWERED CONSUMERS
Objective: To Cultivate Informed, Educated and
Participative Power Consumers
Breakthroughs:
Responsive DUs’ CWD
ERC CWD
Annual State of the Electric
Power Industry Conference
HR Development Plans:
Conduct Team Building
Activities
Realignment within the
Corporate Structure
Foundations of Organizational
Restructuring
Continuous Capacity Building/
Training of ERC Staff
Force Ranking Using Current
Performance Appraisal
Systems and Procedures:
5S of Good Housekeeping

4. Theme: RELIABLE, QUALITY ELECTRICITY
Theme: RELIABLE, QUALITY ELECTRICITY
Objective: To Advance Cohesive Power Development
Planning and Ensure Responsive
Technical Standards & Secure Compliance
Breakthroughs:
Benchmark Performance of
DUs
HR Development Plans:
Hire HR Consultant (to start
the evaluation of ERC
Organizational Structure)
Devise a New Performance
Appraisal & Compensation
System
Continuous Capacity Building/
Training of ERC Staff
Change Management
Systems and Procedures:
Adopt a Learning
Organization

5. Theme: VIBRANT COMPETITION
Theme: VIBRANT COMPETITION
Objective: To Provide a Stable Environment for
Competition Where There are No Barriers
to Entry & There is Vigilant Surveillance.
Breakthroughs:
Prepared and Informed
Stakeholders
HR Development Plans:
New Organizational Structure
Continuous Capacity Building/
Training of ERC Staff
Implement the New
Performance Appraisal and
Compensation System
Systems and Procedures:
ISO 9000 Certified

6. Theme: EFFICIENT UTILITIES MANAGEMENT
Theme: EFFICIENT UTILITIES MANAGEMENT
Objective: To Ensure the Provision of Efficient &
Quality Service to Consumers and To
Forward a Culture of Excellence in Utilities.
Breakthroughs:
Utilities Performance Index
(UPI) or
Scorecard for Utilities’
Performance (SCUP)
HR Development Plans:
Continuous Capacity Building/
Training of ERC Staff
Evaluation and Monitoring
(post mortem)
Systems and Procedures:
Total Quality Management

8. VISION
Asia’s benchmark for excellence in power regulation.
MISSION
The Energy Regulatory Commission will promote and protect long-term consumer interests in terms of quality, reliability and reasonable pricing of a sustainable supply of electricity.

9. End of Presentation