1. The Crystal Collection & Chevan Hospitality
We Manage, Operate and Market boutique hotels and guesthouses in key locations offering differentiated services and facilities.
A truly value driven and service orientated company.
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2. Our Mission
To be the preferred choice of service provider to the hospitality industry as a Collection and provide cost effective and value added services.
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3. Our Services A Collection of Boutique Hotels serviced through:
Management Services –
Encompassing strategies and plans; Management agreements; operational budgets; cost control mechanisms; operating standards and other consultative interventions.
Sales and Marketing -
Focused, measurable and results driven national sales representation to corporate properties in key locations.
Hospitality Benefits –
Ranging from an Online booking tools, procurement deals, human resource assistance and selected discounts with our preferred client program.
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4. Our 6 Business Principals
Customers - Without customers the hospitality industry would not exist. Our core focus is therefore our primary income source.
Product differentiation - Through product and service differentiation the Crystal collection is able to offer unique destinations, services and facilities.
Pricing - Every service and member believes in providing a value product. Prices are structured to allow best fit.
Selling - At every contact a potential sale could occur. Crystal is committed to always maximising returns for our clients, guests and members
Delivery/distribution - We aim to keep it simple, up to date, relevant and timeous. High levels of efficiency and low wastage are key components of Crystals work ethic.
Support - Customers , clients and members. Mutual support creates mutual respect and growth.
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5. Our Hotels Africanos Country Estate (Addo- Eastern Cape)
Victoria & Alfred Guesthouse and Conference Centre (Port Elizabeth)
Hotel 64 on Gordon (Morningside Durban KZN)
The George Hotel ( Lagos Nigeria)
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6. Website quick links www.crystalcollection.co.za www.Africanos.co.za
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7. What we do…. MANAGEMENT Full Management contracts
Business Plan compilation
Market analysis
Sales and Marketing plan & Activity compilation
Budget analysis or compilation
Budget reviews
Food and beverage COS
Menu pricing
Management contract review
Management / executive chaperone
Training review
Standard operating procedure assistance
Online yield management
What we do….
MANAGEMENT
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8. Strategic Marketing and sales
We also do…..
Strategic Marketing and sales
Direct FACE TO FACE (Personalised) marketing in the form of sales presentations and brochure distribution to the corporates and agents etc
Monthly Database/Report
Client quick Reference Guide
Competitive rate analysis
Web Site Listing and channel management
News e-flyers and direct mailers
Website booking platforms and inter phases
Focus on building sustainable relationships
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9. Designing of e-flyers, marketing material and websites
Arranging advertising/ PR activities i.e. radio interviews, radio / newspaper / magazine advertising and sponsorships /gifts etc.
Social Media
E stats - an online statistical data reflecting occupancies, trends etc.
Recruitment
Training
Quarterly newsletter - industry based
Procurement Specials
Legal Advice on HR
We do even more…
Extras
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