1. Nick Mothershaw - Experian
The Growing Tide of Risk and use of Data by Criminals

2. Fraud as a % of Applications FIRST PARTY

3. Fraud as a % of Applications FIRST PARTY – MORTGAGES

4. Fraud as a % of Applications THIRD PARTY
ZOOM

5. Fraud as a % of Applications THIRD PARTY - MORTGAGES

6. First / Third - Product Analysis
Black bars show 2014 split positon;

7. Fraud Type Analysis ALL PRODUCTS

8. Fraud Type Analysis MORTGAGES

9. Who are the Fraudsters? – Mosiac Analysis First Party Fraud - ALL PRODUCTS
Municipal Challenge
Urban Cohesion
Rental Hubs

10. Who are the Fraudsters? – Mosiac Analysis First Party Fraud - MORTGAGES
Urban Cohesion
Rental Hubs
City Prosperity

11. Age Analysis

12. Gender Analysis

13. Where does fraud occur? First Party Fraud - Mortgages

14. Our new FraudStats website
Join the conversation on #FraudStats

15. Regulatory Challenge Payment Services Directive 2
Anti Money Laundering Directive 4
Payment Accounts Directive
eIDAS Regulation
EU Data Protection Regulation (GDPR)
EBA Strong Customer Authentication

16. The problem with ID … Too many different meanings
Identity (account, mindset, me)
Identify
Identifier
Identification
Identity tree starts with birth certificate
Easy to get
Easy to forge
Easy to assume someone else’s
Not linked to death records
Identity checking is expensive
Existence?
Attributes?
Authentication?
Identity checking (really) isn’t yes or no
Confidence
Measure of effectiveness

17. The Challenge - Achieving the right balance
Fraud Risk Mitigation
Customer convenience and choice
Customer Preferences
Data Footprint
Market Approach ü ü Vs ü ü ü
For consumers with data footprint can do more online, and more instantly
For less data footprint need to revert to documents and face to face checks: when this is the case make this easy; give options
More and more people prefer online.
Some people want a Face to Face experience.
Might not be near a Branch / Outlet.
Some people will use a financial advisor
Branch / Outlet: support for face to face checks. Expert driven
Online: offer consumer options, maximise online conversion rate.
Online, Phone or Face-2-Face

18. Who is this? Can we trust them?
RECOGNISED
IDENTITY
TRUSTED

19. Fraudsters will hide behind a digital facade.
RECOGNISED
Digital Anonymity
IDENTITY
TRUSTED

20. Recognised Identity Revealing “Digital Anonymity” IDENTITY RECOGNISED
TRUSTED
Revealing “Digital Anonymity”

21. Online Approach More happy customers!
RECOGNISED
Online Approach More happy customers!
IDENTITY
TRUSTED
ID Validation
Letter to home
Send in Documents
Bring Documents into Dealership
Abandon
Proceed
Ways to access a service - Today
Ways to access a service - Tomorrow
Knowledge Based Questions
Card / Bank Account Verification
Phone call to Home/Mobile
Automatic Document Verification
Manual Document Verification
Penny Payment
Selfie Verification
Letter to Home
ID Validation
Abandon
Proceed
More customers get immediate access to products
Less customers abandon applications due to inconvenient processes
Source of Funds validation build into the process

22. New ways to identify Individuals
Knowledge Based Questions
Penny Payment

23. New ways to identify Individuals
Automatic Document Verification
Phone call to Home/Mobile

24. Joining it all up Experian CrossCore

25. Authentication – Today and tomorrow
Weak
Forgotten
Phished / Breached
UID and Password
More Secure
Inconvenient
Simple 2nd Factor
Secure
Reliable
Easy to use
Biometrics
SMS One Time Code
Finger Print
Browser / App PIN
Voice
Landline One Time Code
Face
Hardware / Software Token
IRIS
Card Reader
Heartbeat

26. Identity as a Service                  
TODAY
IDaaS
What is IDaaS
Experian provides all services around identity authentication and ongoing credential management.
Allows organisations to concentrate on their core business
Issues Reusable Identities: the consumer only has one set of credentials for use with many organisations, removing the need for 10s of user ids and passwords
Org
Org
Collect Personal Data  
Validate Identity  
Verify Identity  
Validate Documents  
Obtain offline proofs  
Manage Broker proof production  
Issue & Manage Credentials  
Ongoing Credential Use  
Consumer Audit Trail  

27. Evolution of Identity Identity Providers (IdP) Identity Exchange
ID VERIFIED
Attribute
Exchange
CONSUMER DATA
Information Services Providers (InSP)

28. GOV.UK Verify MY IDENTITY RECOGNISED TRUSTED LIVE LIVE MARCH
The UK government has set up a “market” of Identity Providers
When an UK citizen wishes to access government services online they will be asked to select an Identity Provider to verify their identity.
Once the citizen have been verified the Identity Provider gives them a logon and other credentials to allow them to instant access other government services.
LIVE
Consumers choose an Identity provider based on brand and the range of ID verification options offered
LIVE MARCH

29. So where does all this take us?

30. RECOGNISED
Support throughout the Digital Journey Protection against First Party Fraud, ID Theft and Cybercrime
MY IDENTITY
TRUSTED
Identity as a Service
Fraud Detection
FraudNet
Detect
Hunter
CrossCore