1. Client Onboarding April 2017 Francis de Briey
Client Engage - Objectway Financial Software
April 2017
Francis de Briey
Lead Business Analyst CRM

2. TABLE OF CONTENTS Introduction to Client Onboarding Process Overview
Client Engage
TABLE OF CONTENTS
Introduction to Client Onboarding
Process Overview
Onboarding in Client Engage
Demo in Client Engage

3. Contact / Organisation
Client Onboarding : Definition
Client Onboarding is the process of Bringing In  a new Customer having decided to join the financial institution.
The context of onboarding the “Melia Family”
Contact / Organisation
Mr. Melia
Mrs. Melia
Daughter
Son
Melia Corporation
Onboarding (Contract)
Portfolio
Mr. Melia
Pfolio 1
Primary
The Melia Family
Pfolio 5
Pfolio 6
Pfolio 7
Mr. & Mrs. Melia
Pfolio 2
Pfolio 3
Joint
Melia Corp.
Pfolio 8
Primary
Beneficiary
Mrs. Melia
Pfolio 4
Primary

4. Onboarding Application
Prospect Details
Service Selection
Client
Identification
Source of Funds & Wealth
Risk Appetite
Investment Objective(s)
Name
Address
Telephone N°
address Initial Amount
Service Level:
XO, Advisory, Discretionary
Service:
Stockbroking,
ISA
Individual(s):
- Identity - Address - Birth & Nat. - Legal Info - Tax Info
- Bank details
Organisation: - Identity
- Contact info
Initial Contribution
Employment
Annual Income
Dividends
Assessment of
Attitude to Risk
Retirement
School fees
Holidays
Income
Onboarding Documents
Optional Steps

5. Onboarding : Process Overview
User Sign-Up
Service Selection
Application Information
Submit Application
Risk Assessment
Connectus CE
: Optional Steps
Investment Objectives
APPLICATION
Identity Check
Bank Details Check
Legal Address Check
Sanction / Pep Lists Check
Addr. Conf Code Check
CE 
AML Checks via LexisNexis
VALIDATION
Client Initial Setup
Final Activation
CE-BO
ACTIVATION
(STP or Manual)
Layered, explain local solution
UI Components (map, tiles, timeline, treeview, tabs)
Business Processes (emphasize entities standard)
Middleware mapping based on externals for BO communication
Context passing for PFP and eXimius

6. Onboarding : Application Information (1)
Overview
Layered, explain local solution
UI Components (map, tiles, timeline, treeview, tabs)
Business Processes (emphasize entities standard)
Middleware mapping based on externals for BO communication
Context passing for PFP and eXimius

7. Onboarding : Application Information (2)
Overview
Layered, explain local solution
UI Components (map, tiles, timeline, treeview, tabs)
Business Processes (emphasize entities standard)
Middleware mapping based on externals for BO communication
Context passing for PFP and eXimius

8. Client Onboarding in Wealth-In-One
Overview
In Wealth In One (WIO):
Conectus acts as Web Portal to Client Engage
CE centralizes the monitoring of all Onboardings (Online/Offline)
CE performs Extended Data Validation (including AML checks) before activation
CE sends real-time the Onboarding to the Back Office (Front-to-Back integration)
CE organises the Client communication: SMS, Conectus secure messages, Conectus notifications,..

9. Client Engage User Interface
Onboarding In Client Engage
Customised End User Experience
Configurable Input & Validation
Business Process Flows to guide the Onboarding process
Centralized Log of Business Validations executed
Automated/Manual Submission of Onboardings to the Back Office

10. Onboardings Monitoring
Onboarding In Client Engage
Single Point of Entry for the monitoring of all Onboardings

11. Customised End User Experience
Onboarding In Client Engage
Customised CRM Business Process Flows

12. Onboarding User Experience in CE
Onboarding In Client Engage
2 « Ways » to onboard in CE:
Drill-Down : Start the Onboarding process then onboard each Member individually
Bottom-Up : Start the onboarding of the Primary Member then move to the Onboarding process
Primary Member : Jonas Wauters

13. Configurable Input & Validation
Onboarding In Client Engage
Input controlled by Business Process Flow
Specific Validation for onboarding Member Type Primary Member, Director, Settlor of Trust ..
Primary Member / Joint Member
Specific validation for :
Primary Member / Joint Member
Director
Specific validation for :
Directors
Trust Settlor
Specific validation for :
Trust Settlor

14. Configurable Validation
Onboarding In Client Engage
Configurable Validation
Member Type
Data Verification Functions
Confirmation
Code Check
AML Checks
Onboarding
Notifications
Onboarding Reminders
Primary Member
Joint Member
Identity
Address
Contact Info
Birth
Nationality
Legal Info
Tax Info
Employer
Bank Details
Suitability
YES
Director NO
To be defined
Trust Settlor
… etc …

15. Configurable Validation : Waterfall approach
Onboarding In Client Engage
Onboarding Validation (per Input Flow Type)
Member Validation (per Member Type)
Primary/Joint
Director
Settlor
Trustee
Signatory
Other
Data Verification
Identity
Address
Contact Info
Birth
Nationality
Legal
Tax
Suitability
AML Check (per Member Type)
Score Card based (using AML Lexis Nexis setup)
Activation
Onboarding is sent to Back Office for Service Activation

16. Centralised Log of “Validation Messages”
Onboarding In Client Engage

17. Let’s delve into Onboarding in Client Engage !
Demo Time
Onboarding In Client Engage
Let’s delve into Onboarding in Client Engage !