1. Water Services Trust Fund Field Monitors Training Workshop
WSTF-Funded Projects:
WSTF Support, Expectations of our Stakeholders and Responsibilities of the Water Service Providers

2. Support provided by the WSTF
Types of support provided by the WSTF:
Financial support (funding or pro-poor projects)
Technical support through the services provided by the Field Monitors
Technical support through the Toolkit for Urban Water Supply Projects & the Toolkit for Urban Sanitation Projects
Support provided through the WSTF Help Desk
Support through MajiData, the database which covers all (planned and unplanned) low income urban areas
Support through the exchange of best practices and the development & adaptation of new technical supply options

3. Support provided by the WSTF
WSTF Support during project implementation:
Capacity backup in engineering, social and financial fields through Field Monitors and WSTF staff
Review of project scope (engineering, social and financial) and approval of the same
Timely release of project funds
Provision of guidelines on project implementation, reporting and accountability
Arbitrate in case of conflict between WSPs and Field Monitors
Provide direction in consultation with other stakeholders on issues adversely affecting project implementation
Facilitate external audit of the projects in collaboration with the WSPs and WSBs

4. Expectations of the WSTF and other Stakeholders
The WSTF and other stakeholders, MWI, cooperating partners and residents of project areas) expect from the WSPs:
Overall project management:
Make qualified staff available for project implementation
Participate in the Project Task Team
Support- and cooperate with the Field Monitors
Timely and accurate reporting (to the WSB and the WSTF) on project progress and challenges faced
Coordinate main project activities with the WSB

5. Expectations of the WSTF and other Stakeholders
The WSTF and other stakeholders, MWI, cooperating partners and residents of project areas) expect from the WSPs:
Project Implementation (Financial issues):
Transparent procurement procedures & practices
Transparency during the awarding of contracts
Proper management & use of funds and accountability
Immediate reporting on irregularities
Ensure (during project operation phase) a collection efficiency of 95% or higher in project area
Aim to cover all O&M costs in project area
Responsible use of project savings

6. Expectations of the WSTF and other Stakeholders
The WSTF and other stakeholders, MWI, cooperating partners and residents of project areas) expect from the WSPs:
Project Implementation (Technical issues):
Ensure the quality of technical works !
Ensure that sufficient quantities of water reach the project area
Ensure proper maintenance & repair of project infrastructure
Provide water of good quality
Prevent vandalism of project infrastructure
Guarantee that all connections in the project area are legal & metered

7. Expectations of the WSTF and other Stakeholders
The WSTF and other stakeholders, MWI, cooperating partners and residents of project areas) expect from the WSPs:
Project Implementation (Social issues):
Provide sufficient attention to the land issue! (>> sign MoU)
Ensure the quality of the accompanying measures!
Aim to have residents participate in all phases of the project
Be aware of potential tensions & conflicts in the project area
Do not give in to existing cartels and other informal providers
Ensure that tariffs are approved by the Regulator
Establish a strong and lasting presence in the low income areas
Provide a good service and customer care

8. Thank You
Let us succeed together!