1. Premise Based & Hosted Phone Systems Webinar
Presented by: Dave Pestillo
February 16, 2017

2. Webinar Overview Premise-Based Hybrid Phone Systems
Premise-Based VoIP Systems
Hosted Phone Systems: Un-Managed
Hosted Phone Systems: Managed
Pros & Cons of each
Budgeting
Which one is the right one for your business

3. Some Acronyms… POTS: Plain Old Telephone Service
PRI/T1: Primary Rate Interface (23 “Channels”)
SIP Trunking: Session-Initiated Protocol
Cat5, Cat5e, Cat6: “Categories” of data wiring
PoE Switch: Power Over Ethernet Switch
VoIP: Voice Over Internet Protocol
CPE: Customer Provided Equipment
CRM: Customer Relationship Management
IP PBX: Internet Protocol Private Branch Exchange
QoS: Quality of Service

4. Premise Based Solutions - Hybrid
Digital Phone System with ability to upgrade:
Often a good fit for users at one location
Standard features available (voice mail, intercom)
Ability to expand without a forklift upgrade
Reliability that we’ve come to expect
An economical solution
Scalable to an extent

5. Premise Based – VoIP Typically more bells & whistles than a Hybrid
Latest & greatest features (Find me follow me, etc)
Simple process for Moves, Adds & Changes (MAC)
Unified Communications ( , voice mail & fax)
Requires “data” wiring (Cat 5, Cat5e, Cat6)
Good fit for “road warriors” (Find me/Follow me)
Ease of feature implementation

6. Hosted Phone Systems: Un-Managed
Best effort, using “BYOB”
Bring Your Own Bandwidth
Reliability
Built-in Redundancy
Scalable
Infinite # of ports
Number portabilty

7. Hosted Phone Systems: Managed
Dedicated private network
Most reliable hosted solution
Built-in Redundancy
Dedicated Account Management
Scalable
Infinite # of ports

8. Additional Pros & Cons Up-front Cost: Continuing costs:
Much higher for premise-based (leases are available)
Much lower for hosted
Continuing costs:
Hosted: Monthly for the term of the agreement (often includes maintenance & upgrades)
Premise-based: Optional maintenance plans & possible annual fees
Cost of new wiring may need to be considered
Older technology vs. the latest & greatest
Porting from current provider

9. Budgeting (Not including wiring)
Hybrid: $400 - $600 per phone, plus optional warranty (plus regular phone bill)
VoIP: $450 - $650 per phone, plus optional warranty (plus regular phone bill)
Hosted/Non-Managed: $100 - $200 per phone, plus $15 - $25 per month per user and internet service
Hosted/Managed: $100 - $200 per phone, plus $30 - $50 per month per user and internet service

10. Things to Consider Integration (with CRM, Faxes, Emails, etc.)
Separate data network or shared?
Input from the IT department
Monthly & Up-front costs
Some Additional costs…
Future growth plans
Maintenance plans
Redundancy plan
Lease vs. buy

11. Emendee Turn-Key Consulting
Bill breakdown of current services & expiration dates
Understanding of individual business requirements
Advantages & disadvantages of various options
Preparation & submittal of any necessary contracts & paperwork
Implementation of agreed-upon changes
Coordination between the customer and all vendors
Removal of services that are no longer needed
First bill review and correction

12. Questions
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