1. agileADLM concept / offer
Our agileADLM Concept, Solutions and Offering aim at understanding and solving how to manage, make and maintain Software Products (programs & portfolios) and support end users in a way that is as agile, transparent, traceable and effective as possible – with the help of Atlassian toolset.

2. Project and Portfolio Management Task Management (Business processes)
agileADLM
IT Service Management
Knowledge Management
SW Development
(SCM)
Project and Portfolio Management
Task Management (Business processes)
Five Solution areas (5 pillars).

3. Big picture / Disciplines / Methods
agileADLM
Big picture / Disciplines / Methods
Solutions
Tools
Four Tiers/levels
Platform

4. Big picture / Disciplines / Methods
agileADLM
Tasks
ITSM KM
SW dev
PPM
Platform
Tools (Atlassian)
Solutions
Big picture / Disciplines / Methods
agileADLM offer.

5. Big picture / Disciplines / Methods
agileADLM
ITSM KM
SW dev
PPM
Task
Big picture / Disciplines / Methods
SAFE | Scrum | Kanban | DevOps | ITIL | Waterfall | CMMI | Iterative | RUP | Marketing | Lean | HR | Finance | Legal | Operations | Sales | BizDevOps | etc
Solutions
Tools (Atlassian)
Platform

6. agileADLM Solutions ITSM KM SW dev PPM Task
Big picture / Disciplines / Methods
Solutions
ServiceDesk
Helpdesk
Asset Management
CMDB
Customer Portal
Self ServiceDesk
etc
Doc management
Intranet
Extranet
Team Info Sharing
Knowledge bases IM
Customer Portals
Development guides
etc
Agile Development
CI/CD
src Version Man
Coding practices
Artifacts Man
Test Automation
Code review
etc
Project Management
Portfolio Management
Capacity Management
Account Management
Requirement Man
Test Management
etc
Marketing HR
Finance
Legal
Operations
Sales
etc
<- User Management / Identity and access management ->
Tools (Atlassian)
Platform

7. Big picture / Disciplines / Methods
agileADLM
ITSM KM
SW dev
PPM
Task
Big picture / Disciplines / Methods
Solutions
Tools
JIRA Servicedesk
Insight
Confluence
Confluence
HipChat
JIRA Software
Bitbucket
Bamboo
Fisheye
Crucible
SourceTree
Confluence
JIRA Software
JIRA Portfolio
Confluence
JIRA Core
Platform

8. agileADLM Platform ITSM KM SW dev PPM Task
Big picture / Disciplines / Methods
Solutions
Tools
Platform
Linux / MySQL / PostgreSQL / Apache / VMWare / JAVA
Atlassian Cloud / Ambientia Cloud / 3rd party servers / Own Servers

9. Big picture / Disciplines / methods
agileADLM
ITSM KM
SW dev
PPM
Task
Big picture / Disciplines / methods
Solutions
Tools (Atlassian)
Platform

10. Tools | Atlassian

11. tools – atlassian toolset
agile | transparency | traceability | effective
organisation | way of work | tool configurations | tools | platform
tools – atlassian toolset
Jira Core | Software | Service Desk Plan, track, service
Confluence Create & collaberate
HipChat Group Chat and IM Built for Teams
Bitbucket Git Repository Management for Enterprise Teams
Bamboo Continuous integration, deployment, and release management
Fisheye Search, monitor, and track your Subversion repositories
Crucible Find bugs and improve code quality through peer code review
Clover Java and Groovy code coverage
SourceTree Free Git and Mercurial desktop client for Mac or Windows
Crowd Identity management for users, web apps and directory servers
IDE Connector Stay in your IDE, stay in the flow
jira | jira-agile | zephyr | tempo | servicedesk | portfolio | confluence | refinedwiki | gliffy | team calendars | stash | bamboo | fisheye | crowd | sourcetree | hipchat

12. - add-ons and Atlassian marketplace
agile | transparency | traceability | effective
organisation | way of work | tool configurations | tools | platform
tools - atlassian
- add-ons and Atlassian marketplace
Find, try, and buy add-ons for Atlassian products
The Atlassian Marketplace is a platform for Atlassian customers to discover, try (90 days evaluation period) , buy, and manage add-ons for their applications. Additionally, it offers third-party vendors the ability to market, distribute, and license their add-ons to Atlassian's customer base.
Currently 2138 add-ons and counting free, 865 paid via atlassian, 88 paid via vendor
Jira-Agile adds Agile project management to any JIRA projects
Service Desk JIRA Service Desk combines an intuitive experience with powerful SLA management and real time reporting
Tempo Timesheets brings you flexible time tracking, resource planning and business intelligence seamlessly to your JIRA
Zefyr All your testing inside JIRA. Zephyr for JIRA augments JIRA capabilities with cost-effective and sophisticated test management
Capture enables everyone to easily contribute high quality, actionable feedback
Portfolio Connect strategic goals to development reality.
Refinedwiki design and skin confluence, make it user friendly, structure content, customize dashboards and turn your wiki into an Intranet
Team Calendars Align people, projects, and events - Confluence Team Calendars connects Confluence and JIRA like never before
Gliffy Diagrams Made Easy: Quickly create and collaborate on professional diagrams
Image Slider Display multiple images or content in a simple and nice looking image slider
Questions Share knowledge and find answers with internal Q&A
User profiles Make your profile personal, find colleagues and experts, visualize organization charts
etc
jira | jira-agile | zephyr | tempo | servicedesk | portfolio | confluence | refinedwiki | gliffy | team calendars | stash | bamboo | fisheye | crowd | sourcetree | hipchat

13. JIRA Service Desk, a leader in service desk software
Gartnerin vuosittaisessa ADLM vertailussa on selkeä kolmen kärki ja atlassian työkalusetti on yksi johtavista Microsoftin ja IBM:n työkalusettien kanssa.
G2 Crowd Grid vertailun perusteella JIRA on ykkönen myös ServiceDesk alueella.
ITIL-ready service desk
Drive IT best practices with ITIL-ready templates. Get everything your IT teams need out of the box for service request, incident, problem, and change management.

14. Top 3 reasons why customers choose JIRA Service Desk
Easy to use and set up
Clean, intuitive portal that makes it easy for customers to ask for help 1
Integrates with JIRA Software
You already love using JIRA Software? Connect developers with IT by integrating JIRA Service Desk with JIRA Software 2
Adapts to your needs
Software so flexible, that we support any resolution, escalation, or change process you might dream up. 3

15. JIRA Service Desk features
Queues – customizable and editable JQL-based queues for managing team’s work
Customizable workflows – create your own workflows
Customer Portal – simple and intuitive customer interface
SLA – Flexible and customisable metrics
Customer users – no need for JIRA licenses
Real time Reporting – visual, real-time reports, customizable with JQL
Automation – automate those repetative tasks
JIRA Service Desk + Confluence Knowledge Base -> Self Service Desk
Dev and IT, better together
If your dev teams already use JIRA Software, connect IT tickets to their backlog for fast issue resolution across teams
Mobile usage – report requests by mobile

16. Asset Management Insight Manage your assets with great visualizations
Enterprise Asset Management - Manage & control your assets in JIRA - Automate asset updates - Powerful integrations and open API’s
Manage your assets with great visualizations
Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management
Access Insight assets from the custom field
The Insight custom field gives you access to the asset structure in Insight. Drill down the object types to find the object that you want to associate your JIRA issue to.
Beautiful integration with JIRA Service Desk
The asset catalogue should be a natural part of the Service Desk functionality in JIRA! Integrate Insight with JIRA Service Desk to enable asset selection in the customer portal.

17. This is not about tools. This is about methods and way of work
This is not about tools. This is about methods and way of work. And how you implement those methods to your tools!

18. Questions? Comments? Criticism?

19. Thanks.