2. TABLE OF CONTENTS
Introduction
3-4
User Reviews 4
Benefits 5
Main Screens and Functions
6-16
Under Development / Future Changes 17

3. INTRODUCTION
WAT is a dispatching tool which supports GDF rules (Swing and Pull dispatching, Rhythm-, Blues-, Jazz groups, etc.) created especially for monitoring teams. WAT makes possible to measure how much time is spent with failures/fixes, changes, requests coming via Notes, SameTime, phone, etc. The authorized persons (dispatchers, managers, team leaders) are able to supervise the actual workload from the beginning to the end. There are no more forgotten tasks. WAT can store all of the details which generated during the daily work. (SameTime chats, job/change details and fixes, meetings, etc.) Later on all data will be available and easily retrievable by date, description, note, operator/creator. This is very useful if you need the data urgently and if you have no time to search in various ticketing tools.

4. INTRODUCTION USER REVIEWS
WAT can easily be customized to fulfill the need of all departments.
Last but not least it can eliminate paper work to save our environment and reduce costs.
USER REVIEWS
“I using this tool as Team Leader/dispatcher. Best tool ever what I saw for dispatching and reporting.”
“Your data will always be available in moments”
“WAT is brilliant. It is simple, clear and fast. Workload has become much more promptly manageable since we started using it. It is really straight forward, such a pleasurable tool to use.”

5. BENEFITS User friendly lightning fast interface
Secured by Single-Sign-On Intranet ID and password
Permissions depending on user disposition (manager, dispatcher, basic user)
Fully customizable statistics, reports and charts
It saves plenty of time for users unlike other solutions
Smart user management – events can be assigned between users - popup alerts – availability status (available / away)
Compatible with most web browser - prerequisites are not necessary Internet Explorer 7+, Mozilla Firefox 3+, Google Chrome, Safari, Opera

6. Let me introduce the WAT interface on the next few pages

7. WAT secured by SSO Intranet ID and password.
LOGIN SCREEN
WAT secured by SSO Intranet ID and password.

8. Live statistics with data of the last 24 hours
User information
MAIN PAGE
Live statistics with data of the last 24 hours

9. ACTIVE EVENTS
Opened active events

10. CREATE NEW EVENT
The event creation is really simple. Only the important fields are appear on the screen.

11. EDIT ACTIVE EVENT 2/1 Event details section Notes section
Add new note section

12. EDIT ACTIVE EVENT 2/2 Work Items Assign Event
For instance during change you have two task. One for precheck and one for postcheck. With work items you are able to measure the effective time you have spent with events.
Assign Event
Sending events between team members.

13. CLOSED EVENTS

14. STATISTICS 2/1 WAT can display all of the data in statistics.
Mean time to resolve by severity
Percentage of tickets resolved out of criteria by severities
Total closed changes, requests
Statistics by user/shift and much more...

15. STATISTICS 2/2

16. AVAILABLE USERS Smart user management
events can be assigned between users availability status (available / away)

17. UNDER DEVELOPMENT / FUTURE PLANS
SDM Maximo / TSRM connectivity (record creation – gathering data)
In case of change warning message before the scheduled time
Event creation from custom templates – speeding up the repetitive work
Extension to visual board showing statistics and actual workload on LCD TV
Send statistics in mail to specified users in specified intervals
Lot of changes and improvements to make WAT more usable widely in several areas

18. For more information about WAT please feel free to contact me!
Best regards, Janos Hollosi