1. Patient Self-Service Solutions

2. Empowering humanity through transformative technology
170+ healthcare systems
$52 MM in development
20+ 3rd party integrations
5000+ kiosks deployed
Over 20 million end user interactions
125 patents
Established 1999
Privately funded
150,000+ hours community service

3. Select Customers

4. Patient Self-Service
Success Stories

5. Veterans Administration
Improve the patient experience
Reduce time patients spend waiting in line
Increase 3rd party insurance revenue
Staff enhanced awareness of Patient Flow
Business Drivers
Deployed check-in for scheduled and walk-in appointments to 152 Medical Center and 708 Outpatient Centers
Integrated with EMR, Real-time interaction
Clinical and administrative questionnaires
Forms Generation, Management
Solution Highlights
Average check in time reduced from 10 to 2.5 minutes
4 million demographic updates; 7% flagged with incorrect insurance
Increased staff efficiency by 30%
110% ROI in 2 year payback period
Business Outcome

6. Sharp Healthcare Business Drivers Solution Highlights Business Outcome
Increase the Patient Experience Press Ganey Scores
Use Palm Vein authentication to insure patient identification
Collect current and past due balances in advance of check in
Business Drivers
On site patient self check in
Installed Palm Vein authentication solution with camera
Integration to Ge Centricity enterprise system
Solution Highlights
Up to 10% Patient Satisfaction score increase
Expansion to 14 Clinics with total of 39 Kiosk
Decreased patient fraud due to Palm Vein and picture camera
Collections of 1.5M in twelve month period with over $500,000 in past due balances
Business Outcome

7. Northwestern Medicine
Manage Patient Flow
Offload routine tasks reducing administrative burdens
Revenue Cycle Improvements
Establish market leadership with new technology
Business Drivers
On-Line Pre-Registration with On-Premise Kiosk check-in
Eligibility and Liability Check
Pre and Post Service collection reminders
Integration with Cerner Millennium
Solution Highlights
Collection before service rendered for large Self Pay population
Update patient demographics to current information
$4M + collected via Pre and Post Service reminders in 18 months
Business Outcome

8. Patient Self-Service
Product overview

9. Patient Flow Management
Patient Self-Service
Enroll online
Express Check-In
Digital Clipboard
Patient Flow Management
Pre-Registration

10. Patient Self-Service Continuum
On-Line Pre-Reg
On-Premise Registration
WayFinding
Express Check-In
Questionnaires/ Medical History
Digital
Clipboard
Insurance
Eligibility /
Liability
Payment Posted
Queuing
Demographics
Collections
POS Collections
Forms
Check-in Barcode
with link
WALLET
Payment Processing
WALLET
Patient Self-Service Continuum
Patient Access
Patient Billing
Patient Flow

11. Patient Access
Online appointment request: Reduce phone time for staff and patients alike
Preregistration for appointments: Streamline operations by automating data capture and updates
Onsite check-in: See patients in the queue and prioritize service
Patient satisfaction surveys: Get real-time feedback

12. Patient Billing
Demographics Info: More accurate contact information increases collections
Payment Estimates: Tell patients what their responsibility is up front
Online Billpay: Reduces phone time, AR days and bad debt; more payment options increases chance of realizing payment
Onsite copay collections: Capture correct copays at point of service

13. Patient Flow Management
Summon patients: Discretely call patients to appointments with digital visual & audio cues
Review patient information: Approve patient updates before they hit your source systems
Direct traffic: Provide direction to patients to their appointments on time
Consolidated queue: Manage multiple patient queues from one interface
Alerts and Flags: Prioritize patient services based on business rules

14. Administrative Application
Standard reports include:
Visit Reasons Summary
Wait Time Summary
Time Spent on Kiosk
Kiosk Interaction Summary
Appointment Check-in Summary

15. Solution Architecture
Patient Self-Service
Solution Architecture

16. Solution Architecture

17. Patient Self-Service Platform
seamless integration with legacy systems
Web Services
Third Party Apps
Intelligent Data Exchange Agent (IDEA™)
Web Services
UI-Level
Sample Interfaces
HL7
CSV
XML
Modern Systems
Scheduling& Registration Systems
Billing Systems
EMR Solution
Legacy Systems

18. Security Vecna secures all systems in accordance with NIST Framework
Solutions are audited against HIPAA, PCI regulations annually
Administrative access to production systems is granted to less that 1% of employees
Proven efficient in customer and third party audits/vetting, e.g.; DIACAP, RMF, AWS
Corporate and associated third party certifications are current
PCI_DSS P2PE
SOC2 Type II
ISO
HIPAA (Platform Approval)

19. vecna.com/patient-solutions @VecnaInc info@vecna.com 617.864.0636
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vecna.com/patient-solutions @VecnaInc