1. Communication in organisations
Y10 Business Studies

2. Starter: Name these forms of communication

3. Learning Objectives and outcomes
By the end of this lesson:
All must be able to define communication
Should be able to explain different types of methods of communication and give examples of each
Could evaluate why barriers to communication might exist
Understand why communication is important in a business

4. Communication: What is it?
Communication is the transmission of a message from a sender to a receiver.
One way communication is when the sender sends the message but doesn’t get a message back in return
Two way communication is when the person receiving the message can reply to the sender.
Question: How would you know if someone has understood your message?

5. How good are you at communicating to others?
Working in a pair (ONLY in PAIRS)
One will be taking a ‘handout’ (in a moment) the other a scrap of paper & a pencil
Stand back to back…. one with a pencil will have to listen & draw whatever your partner tells you!
NO CHEATING!!!!!!!!!! NO LOOKING!!!!!
The other partner will be explaining what they can see (NO SHOWING IT!!!!)

6. You have 2 minutes to complete this…..
Turn around & show your partner….
Show us all – who has the BEST copy?
What do you think went so well that you could duplicate the style?
Show us all – who has the WORST copy?
What do you think went so badly that you couldn’t duplicate the style?

7. Your visual looked like this…

8. Between people in the same business With people outside the business
Internal & External Communication
Internal
External
Between people in the same business
With people outside the business

9. Communication
Internal communication
External communication

10. Examples of internal communication
Formal meetings and briefings
Intranets
Wikis, blogs, podcasts, internal social media tools
Informal meetings between employees & senior management
Conference calls & webinars
Internal newsletters, brochures, and other printed materials
Team briefing sessions
Message boards
Training packs (e.g. induction materials)

11. External communication
Press releases
Marketing materials (e.g. adverts, brochures, direct mailings)
Published financial information (e.g. accounts)
Letters, s and telephone conversations with customers and suppliers
Reports to government and other agencies

12. Types of communication
Cookie Activity

13. Methods of Communication: Verbal
Advantages
Disadvantages
Activity: Make a list of the advantages and disadvantages of verbal communication

14. Methods of Communication: Written
Advantages
Disadvantages

15. Methods of Communication
What could the final method of communication could this be?

16. Activity: Barriers to Communication
I am going give the person at the back (for each row) a recipe
They must read it, memorize it…and then pass the message onto the person in front of them…
The person in the front row must then write down the message.

17. Task Break Down: Barriers to Communication
What made that task more difficult?

18. Lesson Summary Square
Write down the main points of today’s lesson on your paper.